[Resolved]  Airtel — wrong commitment

dear sir n mam

myself amit kumar belong to rajpura punjab dist..patiala

this mail rgrding mnp rqust...mater is tht i snt port sms 2-3times so i told to executives many times tht my balance has deducted more than 150rs.so executive told me everytime we will rfund ur balance with in 24hrs..100rs. but not rfunded ny rs.to me in my acount n i am interestd to tell u ur executive name who talked to me n names are... RAJ,KIRAN,GURPREET, n last time on sunday i talked to ur executive NEHA she cmitted me tht 60rs.will be rfund with in 24-48 hrs.n call tariff will be change local airtel to airtel 20p/min only but stil no rs.rfunded n no call tariff activated on my number so i am very disapontted to airtel services so please give me rsolution of that not happning well ,,,,,,i hope as soon as action will be taken............my airtel number is [protected].......MY EMAIL ID IS.[protected]@yahoo.com

AMIT KUMAR
RAJPURA PUNJAB
DISTT.PATIALA

[protected]
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Aug 13, 2020
Complaint marked as Resolved 
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this is one of the worst company in india there are lots of commitments done with me to save the connection, and to assure that action will be taken, no action is done i want to talk to the head otherwise 15 connection will be cut.
This is regarding wrong commitment made my Airtel to me, i had made an online request to buy Airtel IPTV on sunday (17th may) and i got a call from the concerned department on monday (18th may) they explained me everything and i liked and told them to change my existing broadband number[protected]XX) to IPTV and i had asked them how many days will it take to install the IPTV, they said it takes max 2-3 days. i then told if i give you the payment on saturday 23rd may then will you be able to install it by sunday 24th may, They said yes it would be installed on urgent basis for you, so the person came on saturday and took the payment ( some1 called Ritesh Kumar) and i double confirmed from him for installation on sunday, he said sir, it will be installed 110% between 11am-1pm, I had again called Ritesh in the evening to confirm and he again said all the work has been done on the ports, as i would have planned my day accordingly and get it installed in front of me. i had to go somewhere around 2:30pm on sunday and i kept waiting till evening and the number of ritesh was also lost and i kept calling the customer care and firstly it took 20-30 to actually reach a person, then they say sunday there is no installation as its off, they said it will be done on monday 25th may, no one turned on monday and then i called the customercare again and i spoke to some1 senior called leenu something she also said it will be installed today at any cost and i thought ok, but monday also passed and no response, Today ( 26th may) i again called them wasting like 20-30 to get some1 on line to listen to my prob and then when some1 picks up the phone and say ur connection will be installed tomorrow, any1 would be pissed, i told him the whole story and he say with attitude u signed up for that date, i am sorry to say that at that time there was no date mentioned on the form, and then i spoke to some senior again and he got in touch with the technical department and i got a call from them saying it would be installed by 4 pm positively,

The whole point is that wrong commitment from your sales executive wasted alot of time and if he would have told me staightly then i wouldnt have been calling up customercare wasting my time, I must say that Airtel's service is not upto the mark as it use to be, DTH service for TATASKY is much faster and prompt. we have 3 TATASKY+ connections already, they always did it the next day or tell u the exact date when they will do it with execellent service
I am user of airtel post paid no.[protected], due to non payment my no. had been disconnected afterwards that I made a payment 2200 rs.on 22 of july but yet my no. is not working regarding this I talked to many customercare excutive their names are... sameer, Santosh, Aloka mishra, sakshi, sony and many more . but during talking they respond as irresponsible person . Due to which I am writting this . To think that it will reach at senior person of Bharti airtel.my alternate no. is [protected].
I am user of airtel post paid no.[protected], due to non payment my no. had been disconnected afterwards that I made a payment 2200 rs.on 22 of july but yet my no. is not working regarding this I talked to many customercare excutive their names are... sameer, Santosh, Aloka mishra, sakshi, sony and many more . but during talking they respond as irresponsible person . Due to which I am writting this . To think that it will reach at senior person of Bharti airtel.my alternate no. is [protected].

Plz take a necessory action regarding this . If till 04.08.2009, my problem will not solved by your side then I will not complaint again and I will Leave your airtel no.

Thank you
MY LAND LINE # [protected] , AT VERY FIRST I MADE A REQUEST TO DISCONTINUE THE BROAD BAND SERVICE ON MY TELPHONE ,AFTER THAT THEY DISCONNECTED MY COMPLETE TELEPHONE CONNECTION . MANY COMPLAIN & REQUEST I MADE IN CALL CENTRE . BUT NO SOLUTION WAS DONE BY AIRTEL . BUT THE EXECUTIVE MADE WRONG COMMINENT . AFTER A VERY LONG TIME WHEN I WAS TRIED TO MAKE MORE COMPLAINS , I MADE THEM TO DISCONNECTRED THE TELEPHONE LINE COMPLETELY , BUT AFTER 2 DAYS THEY CONNECTED THE PHONE , NOW THEY HAD SENT ME THE BILL FOR THE MONTH ON WHICH I HAVE NOT EVEN USE THEIR SERVICE. SIR PLS DO NEEDFUL AGAINST AIRTEL
Dear Airtel



As per i call to your toll free Nos [protected] on[protected] at 1.05 pm ,enquired about post paid plan 299 super magic your concern exucutive offer me that if port my reliance post paid nos [protected] in airtel network there was a offer to get 1100 minutes M2m free in amonth & 50 sms is also free insteed of 750 min but it was not true when i visited at your concern relation ship centre in punjabi bagh they can refuse me for that it was so discusting that a airtel was not commite his commitments to costumers



it is very shameful for your company
airtel is most fake company in india they are very big lair's few months ago they offer me gprs free of cost and said it will be forever but after few months they close it without tell me its very bad experience for me from airtel . when i said them they said its by backend they cant do re active it when i ask to them y you do this they dont have any answer
raghav
[protected]
your company is really fake and lair they do commitments and never keep on it . few days ago when i was not paying my bill coz you dc my net they call me and said if i pay full payment they will waive off my lpf but still i did not get any waiver. not only this to my brother's number you people start internet automatic and charge him from 4 months 150 rs per months even he is not using gprs enable mobile when we talk to them for waiver they just refund only for 1 month only ... airtel is really fake company
Dear sir,

I am customer of airtel last 2-3 yrs.My mobile no.[protected] for postpaid
Biiling. In january month your executivexecutive wll come at my home for collec
The bill amount. That time there is late fees in mobile bill because of thatttime I am outof station. He told me I wave of your late fees of 300 Rs. And you pay the difference amount of 900 Rs. And I pay that time.

Secong month I see the bill no waver in my bill. AGAIN Second time he came in this month for collecting the bill amount and I told first wave my waver
for last time he said and he will agree for that. And also wave for valueadded service for msg pack its already I stop in January moth and airtel charge me.

He said I Wave your late fees what commit and extra charges for msg pack.
total amount of some oo Rs.600. And I paid 1240Rs.

After two days days exeecutive told me your request will be not approved so you pay 600 extra for that.

I attached copy of payment of bill amout.


So, kindly check t details and helpful for me

Yours faithfully
Brijesh Jadav
[protected]

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