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[Resolved]  ALEgION Insurance Broking Ltd — Mobile theft insurance

Sir,

I had purchased a Cell phone in Oct 2009 from Universal. When I purchased, they told me about the mobile damage/theft insurance , I paid additional 450+ as the premium of the New phone.

Unfortunatelly, I lost the phone in bus stand. I tried to trace it but could not find it. I filed a compliant with Police and latter went to Univercel for claiming the Insurance.
I filled in a Form and attach all the docs like purchase recipt, police compliant copy, Non tracable copy etc... in ORIGINAL and send it to ALEgION Insurance Broking Ltd in Chennai. So, I had no choice than to send it to them through a corrier. After attaching all the documents I got back the mail from the Insurance comp twice asking for more info insufficiany of documents. They had given some phone numbers to contant which rings for ever and no one answers. however, I do get a engage/busy message at some time for these numbers but they never pick up my calls.....

This ALEgION Insurance Broking Ltd is just making money form the customers but not responding nor issuing the insurance.

Please kindly let me know what needs to be done.
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  89 CommentsShareTweet

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ALEgION Insurance Service — Cheating on Mobile Insurance

I have the same experience with this ALEgION Insurance Service ,they are not givivng proper respose to me .where can I file a complaint against them.so many times i have sent proper documents again and again they call me and say this is not proper.they dnt give proper response and the mobile I purchased was from Univercell.

I claimed mobile insurance to this ALEgION Insurance Service
Limited.,company . But Till now nobody didn't give proper response.please help me.,

I need suggestion from anyone i[censored] can...hw can i file a complaint against them and who can take proper action .

Pls mail me :[protected]@gmail.com
I have faced the very same problem, I had purchased a mobile in April 09.
Unfortunatelly, I lost the phone in August 09. I tried to trace it but could not find it.
I filed a compliant with Police and later went to Univercell for claiming the Insurance.
I filled in a Form and attach all the relevant documnets and send it to ALEGION Insurance Broking Ltd in Chennai. So, I had no choice than to send it to them through a courier. They had given some phone numbers to contact which rings for ever and no one answers. however, I do get a engage/busy message at some time for these numbers but they never pick up my calls...

It has been more than two months that i have sent the form and other proofs. But still awaiting a response
sir, i also in same trouble i purchased a mobile from univercell mangalore i lost it i send all the documents needed for insurance to alegions but no responce pls kindly help me
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I do face the same problem, but i dont have police complaint copy. kindly let me know what to do...
Log a Complaint in Consumer cell, surely you will get it
Sir,

I had purchased a Cell phone Nokia 5220(with Insurance) in Sep 10 2009 from Universal, Spenzor Plaza, Chennai.

Unfortunatelly, somebody stolen from my husband from his office. Later we couldn't trace it. Then we filed a compliant with Kotturpuram Police and filed an FIR.
Then we directly went to ALEgION Insurance Broking Ltd in coimbed, Chennai and gave all documents for the claim(the docs like purchase recipt, police compliant copy, Non tracable copy etc...). Company told me that with in 50 days we will get the inusurance money. Two months over, now ALEgION is not picking the calls. They are not responding nor issuing the insurance.

Please let me know what needs to be done.
Regards
Preetha
Hi dude.,
Dont worry ., Jus file a case in consumer court ., You will be definitely getting your phone .
Hi,

I had a same issue for the past two months. kindly advice me how to file a case in consumer court whether it will take a lot of time to issuing the insurance or any time limits for every cases.

Regards
Aashik
sir,
my name is pratap and i too facing the same problem...ALEgION INSURANCE BROKING LIMITED is not responding to my calls...i have submitted all the documents required to claim the insurance...please help me and let me know what should i do now.

regards
pratap
Dear He/She

My name is afreen banu i purchased a mobile from univercell hyd-bad i lost it i send all the documents needed for insurance to alegions and i have send on 26 dec 2009 but no responce from chennai office.Kindly let me know the status of same.Request you to kindly do the needful as early as possible.

Regards
Afreen banu
i[censored] want to know the status you must call them ...i did the same and got my status..
sir,
my name is praveen.p and i too facing the same problem...ALEgION INSURANCE BROKING LIMITED is not responding to my calls...i have submitted all the documents required to claim the insurance...please help me and let me know what should i do now.plz cal me [protected] and my mail id was [protected]@gmail.com
DEAR FRIENDS NOT BELIVE THIS LIKE OF INSURANCE COMPANYS. THEY WILL NOT DO ANYTHINK FOR YOU ... JUST PURCHAS THE MOBILE NOT TAKE THE INSURANCE ...BEACUSE YOUR LOSTING YOUR MONEY...
Dear All,

Let me first introduce myself as the employee of ALEgION Insurance Broking Limited who is taking care of this process.

We, ALEgION Insurance Broking Limited are intermediaries (Insurance Brokers) for Univercell Telecommunication India Private Limited. Our Registered Office is situated at No.7C, Perumal Koil Street, Nerkundrum, Chennai – 600 107. As per IRDA regulations every Insurance broker has the word “Broker / Broking” incorporated in their name, so as to ensure that the insuring public is not confused in identification. As Insurance Brokers, we only facilitate servicing the Customers o[censored]nivercell Telecommunication India Private Limited in the event of a claim by collecting the documents and forwarding the same to the Insurance Company. We are not authorised to settle / repudiate any Insurance claim. The sole authority for approving / rejecting any claim is with the Insurance Company.

For any clarification on the issues related to Mobile Insurance, keep me posted to [protected]@alegion.net.

Regards
B.Surfudeen
Hi This is sreedhar, had purchased a Cell phone in Oct 2009 from Universal, Srinivas nagar Bangalore. When I purchased, they told me about the mobile damage/theft insurance, I paid additional 450+ as the premium of the New phone.

Unfortunatelly, I lost the phone in the crowded bus i was travelling. I filed a compliant with Police and latter went to Univercel for claiming the Insurance.I filled in a Form and attach all the docs like purchase recipt, police compliant copy, Non tracable copy etc... in ORIGINAL and send it to ALEgION Insurance Broking Ltd in Chennai. After attaching all the documents I got back the messagel from the Insurance company saying they have received the docs. They had given some phone numbers to contact. When i contacted them they said it will take 45 days, then again i called and they replied 75 days. Now i followed up for the insurance after successful completion of 75 days. However, I do get engage/busy message at some time for my follow ups. They never pick up my calls...


Please kindly let me know what needs to be done.

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