[Resolved]  Apex Packers & Movers — Items are not delivered

Hello,
I never thought of writing this email when I shifted my household items from Gurgaon to Enayetpore, Post Office Nalikul, District Hooghly, West Bengal 712407 through Apex Packers & Movers. They gave a quotation of RS 8200 after seeing all items. All items include household material like fridge, folding bed, kitchen utensils etc as well as a guiter and a harmonium. But after the packing, they charged RS 11008. I gave RS 8008 to them and they agreed to take rest of the payment which was RS 3000 on the final delivery. The delivery was a doorstep one and the payment includes the loading and unloading charges. I sent all those items on 16th of January 2010. As per their commitment, goods should have been delivered with in a week time.

But I have not recieved my items yet. In Apex Packers and Movers, the person with whom I contacted with is Mr. Ratan Sharma. On last week, I came to know that the goods were reached and stored in Dunlop area in Kolkata. On asking the transporter to deliver the items to my house, they were telling me to submit RS 3500 and then only I could take my items. They were not ready to deliver it to my house. They were asking me to arrange a truck by my own and take things. Daily, I am used to call Mr. Ratan atleast 50 times but he never picked up my phone. Sometimes I tried with some different numbers. Then he was used to pick up and he was immediately used to say that he was on traffic so he would call me back soon. But I never got his call back.

This is really frustrating. They are really careless fellows who don't care about their customers. My money and my valuable goods are in great trouble. I am providing the following details. If someone can help me on this then I will be really thankful. Any guidance will also be greatly appreciated:

Company Name: Apex Packers and Movers
Address: C-55/3, Sanjay Gandhi Memorial Housing Society, Near kataria Chowk, Mata Road, Gurgaon - 122001, Haryana, India
Phone No:[protected], [protected] (Ratan Sharma)
Date of Shifting : 16th January 2010
Bill No: 0086
S.T. No. : CAPPS1707KST001

Thank you.

Warm Regards
Sanjay Santra
([protected])