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[Resolved]  Apsrtc — Irresponsible behaviour of Staff

It is to bring to your kind notice that, a bus of APSRTC belongs to Chittoor Depot left Tirumala around and reached Tirupathi around 1.50 pm met with a accident by hitting the road devider near Leela Mahal Centre caused injuries to many people out of which some had serious injuries and the other small injuries. We do not remember the bus number, however the bus driven by a driver and lady conductor and a time table was displayed in the board Chitoor-palamaneru OR poothalapattu-kuppam-Tirupathi-Tirmala.

Among the injured, my daughters Miss Pujitha Deepthi and Miss Pravallika aged 22 and 14 years respectively and my wife aged 42 yrs. The 1st had a serious injury on left eye brow and managed with Six stiches and the 2nd one and my wife with injury on forehead and managed with a bandage.

As we were in shock and we are residents of Guntur we are not aware about the Tirupathi we could’nt able to do any thing. Being the local people even the bus driver and the conducter were also unable to deal the situation for unknown reasons. It is the prime duty of APSRTC to give proper training to its staff in such accident situations. Whether the staff of APSRTC trained OR not they left the injured as orphans and escaped from their prime duty. Remained with no alternative we our selves managed with the situation by requesting the hospital staff who are far better than your staff by bearing the expenditure for the treatment

We, ourselves called the 108 and got admitted by them at Rooya Hospital, Tirupathi
And treated as Out Patient. During this process we haven’t seen the Pride Staff of APSRTC. We have taken return tickets with due respect to APSRTC and experienced the Worst hospitality of the Staff of the Corporation. The details of the Tickets are[protected].

Hence, the Complaint for doing the needful.


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Complaint marked as Resolved Aug 13, 2020
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    Andhra Pradesh State Road Transport Corporation [APSRTC]
    Customer Care Service
    Customer satisfaction rating
    33%
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    Andhra Pradesh State Road Transport Corporation [APSRTC] Phone
    +91 40 3010 2828
    Andhra Pradesh State Road Transport Corporation [APSRTC] Address
    Majestic Bus Terminus, Gubbi Thotadappa Rd, Gandhi Nagar, Bangalore, Karnataka, India
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