Aqua Fresh Ro - Kent Model — Dealer is not addressing the pump replacement matter, which is within guarantee
PaParitosh Kumar Srivastava on Jan 15, 2012
I have purchased a RO system Aquafresh RO - Kent Model on 16/04/2011 from "Jaishree Sales Corporation" D-183, New Gopal Nagar, Near Rail Factory, Dhansha Road, Nazafgarh, Delhi - 110043.
It had Cash memo no. 629. It is with one year guarantee.
Last month on 14th Dec'11, it has stopped working. I have given a call to service man Mr. Rakesh at [protected] and Team manager Mr. Amit Sharma at [protected]. Rakesh has came and checked, it has found that pump is not workable and needs replacement. Since then they had never come even after giving calls on mutiple times. On 11th January Mr. Amit Sharma has sent an another person Mr Sudheer [protected] to check the same again. Mr. Sudheer has tried to get that checked and get it in working condition, but it has completely jammed. Mr. Amit Sharma has asked him to take the same with him and he will provide the replaced one.
Now it is again 5 days and Mr. Amit Sharma is not picking up the phone and not replying on message.
Guarantee time is getting lapsed day by day.
Request you to Kindly get into the matter to resolve the same.
Paritosh Kumar Srivastava
A-257, Gali No.2, Nr. Bal Bharati Public School,
Laxman Vihar, Gurgaon - 122001
Contact - [protected]
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+91 44 2829 XXXX
A-2, Sector-59, Noida, Uttar Pradesh, India - 201309
Kent RO Water Purifier - NO response on register complaint on customer care no & sales executive no & local area incharge no