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Aquaguard — service worst

i had purchased a acquvaguard water purifier and had AMC for two years every six months carbon has to be changed i phoned to the company for changing the carbon but the company is not responding after a lapse of one year the service was very wrost. 3/247 gopala krishna colony, krishnagiri - 63 5001 cell No.[protected]
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    Eureka Forbes
    Customer Care Service
    Customer satisfaction rating
    65%
    Complaints
    6640
    Pending
    910
    Resolved
    3909
    Eureka Forbes Address
    10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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