[Resolved]  Aquaguard Enhance — RO Not Working

Address:

Kanchipuram, Tamil Nadu

Hi,
We ordered for Aquaguard Enhance model on EMI some 1.5 months(10/05/2012) back. From the day we installed there will be problems. Evening time it may stop working and we have to buy mineral water for our drinking purpose.We lodged a lot of complaints but no response. We contacted the sales person, Mr. M.Venkatesh Kumar and he who was very eager to interact with us before we bought, but took no care after we bought the model. Once he visited our home and said would come again to fix the issue but never visited again. Leave it, recently we shifted home and called the RO team again, one person, Mr.Mahendran came and installed it. He got Rs.350 without bill. We asked why we charged and he said for installation its different from servicing. Servicing only free and not installation. Leave it, but why no bill? Myself and my mom argued against this and he said that is the company policy. We demanded a bill vehemently, but he said he doesn't have. My dad who was away then, asked us to collect a letter and provide money. When we asked him to write a letter that he collected money for so and so purpose, you know what he said? 'I don't know to write madam!' 'Whatay!' Before asking for fee he has told my mom that he has passed twelfth standard. So a 12th grad doesn't know to write a letter? Creepy? But, I wrote a letter and got his signature. I don't even know if its his own signature.So what are you upto Aquaguard? You are evading tax or your employee is cheating you? I have posted this query to their Official Presence ID in twitter too. No reply, they seem to reply other queries, but not this. Leave it aside, now again our RO tastes bad! We don't even know if its working. It throws some water, but its sour. We called a week back and as we cannot afford to buy mineral water every day we use that plain water, not knowing if its really hygienic. Now I want to know the answers for the below questions.
1. Is it because we are paying in EMI you don't care about us? Let us know, we will pay in full.
2. That unbilled amount is in whose pockets? Employer or employee?
3. When will we get good water?

I thought Aquaguard is a good brand and told my parents to go with this instead of a local brand. But now I feel. Atleast the local brand guys will come and check the fault when we call? I still have hopes that my problem will be solved, Aquaguard, please respond!

Thanks,
Sandhiya.