Aquaguard Inova — pathetic service!!!!!!!!!!

 
6 Reviews
Maharashtra, India
 anil menon
please note that i am an owner of a water purifier aqua guard inova model. I have been using the same for the past 8 years. as i have shifted residence from thane to sion i had asked for reinstallation of the unit. the mechanic has charged me Rs. 825/- citing reasons of a new diiverter and so on.....At the same time he has asked us to take up an amc otherwise there is no guarantee the unit will work.
The next day of reinstallation the unit has fallen down from the wall (unbelievable!!!!!!). Repeated calls to the service centre has been to no avail.....
The unit was reinstalled on 11/07/2012. it has fallen down on 12/07/2012.
The receipt no. for reinstallation charges is 16000245.
The franchise is dattatray services , dadar east. please look into the matter.
Complaint comments  5 Comments     Updated: Share0Tweet0

Comments

Aquaguard INOVA — No after sales service/attendance to complaints

I am a eureka forbes-aquaguard inova owner. I have asked the helpline 39883333 to dismantle from my rented house and reinstall at another residence and they have issued number as SH-26/5 and SH26/7. After 10 days also there is no response and when i am calling helpline they are replying they will send the person immediately. but- they does not know the meaning of "immediately" and even on 6thNovember it is unattended and we are paying heavily on rent since october 31st, 2007. On calling the service office in SanjayNagar, on No:[protected],[protected], One mr.Chalres is misbehaving totally and they are not responding properly. They are putting the telephone line on and keep asking so many questions and unnecessariy wasting time and money on phone calls. the help line is giving same reply throughout as we will attend today - but nobody bothers to attend to this. As both family members are working and I have taken leave (that also non-pay leave) sitting at home to transfer this, it is really painfull act on eureka forbes to neglect customer calls. Added to this is every morning at least 5-6 people come and knock our doors and disturbs in the busy morning hours asking whether we have eureka forbes products in our house. It is sad that Eureka forbes have time to spend on canvassing but no person is avilable for after sales attending. having purchased this product by mistake, i regret for keeping any product in my house and hence forth i would be canvassing/publicing people for the poor co-operation from eureka helpline

DR.JAYASREE
DEVASANDRA, BANGALORE

Inova — NON WORKING

I have purchased the Acquagard INOVA water filter a month back and it's flow got redused now about to nil. I want a repair or service of it at the erliest. My address is :
Sawan Harmony, Flat No. 401, Sector - 20, CBD - Bellapur, Navi Mumbai

Aquaguard iNova plus — No response for our complaints

Hi, I have been calling them from 4-5 months but there is no response, they will say they come and look into that but none of them have turned up, its very poor response whom we have to approach fro solving this?

Aquaguard INOVA — no response to my telephonic complaint

DEAR SIR,

I AM S VEDANARAYANAN. MY COMPLAINT REF NO: IS [protected] DATED 4.4.2009 REGARDING NON FUNCTIONING OF MY AQUAGUARD REGARDING SLOW FLOW OF WATER AS WELL AS WATER NOT STOPPING AFTER SWITCH OFF. TILL DATE NOBODY TURNED UP TO MY HOUSE. MY MOBILE NUMBER IS [protected]. KINDLY DEPUTE YOUR REPRESENTATIVE FOR RECTIFICATION OF THE UNIT. THANK YOU.
Dear Mr. Anil Menon,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, Address and contact details so that we can look into the matter.

For any further assistance, please feel free to write in.

Regards,
Eureka Forbes Team

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    54%
    Complaints
    5701
    Pending
    1828
    Resolved
    2593
    location
    10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
    Aquaguard Inova - pathetic service!!!!!!!!!!