Aquaguard — faulty unit installed and no one paid any heed to complaints

Address:

Maharashtra

I called Justdial call services for a RO water purifier and I was flooded by calls from dealers of Eureka Forbes Aquaguard company in Nagpur. They did a lot of sales talkes and hihglighted the point that Eureka Forbes has the best after sales Service under the sun and that I should take this big point into consideraTION.
The following day I approved and ordered The Sensa Total product of this company which is the costliest in this categary of water purifier costing INR. 17,900, As the company's plumber turned his back after installation, I detected that the tap was leaking and water was dripping continuously. I have made no less than 20 calls in three days following that discovery and am completely harrassed and frustrated. I only hear lame excuses and stories but noone has bothered to attend to the complaint nor have called me back for giving an explaination for the failure of their man to turn up and fix the problem.. In the meantime the modular furniture in the kitchen was spoiled by the water collecting on the floor of the kitchen.