[Resolved]  Arihant Gas Agency / Bharat Gas Cylinder For Domestic Use — Always delay in home delivery of Gas Cylinder, Very Very Poor Response on telephonic follow up and also misbehaviour with consumers.

Respected Sir/Madam,

I, Seethalakshmi Naskar, the regular consumer (Consumer No.:42440) of Bharat Gas Cylinder for domestic purpose from ARIHANT GAS AGENCY, SR.NO. 24-1/B/2, Kondhwa Budruk, Somji Bus Stop, Pune-48, Phone No.:[protected].

We would like to bring to your notice the following issues, which are being faced every time:

1. This dealer always takes at least 10 days from the date of booking to supply the Gas Cylinder; whereas Bharat Gas commits to deliver gas cylinder with in 48 Hrs.
2. Telephone nos.[protected]/26330344/[protected] are most of the time not reachable and even after reaching with great difficulties the response is really very poor. They do not even listen to the consumer's request properly. Telephonic follow ups are just not possible.
3. Whilst visiting them personally for follow up, they just do not bother to listen to the consumer and even the staff members misbehave with consumers.

I have personally visited one of you head offices and it has been displayed that " Customer is God"; I think here we have been treated like Dogs.

As per rules, it seems there should be a gap of 21 days between the two consecutive bookings and this people take 10 -15 days for delivering the cylinder every time. So we are suffering for this poor arrangement/management of delivery system from this particular dealer.


We have tried our best to give you some of the important feedbacks and hope that it will be rectified on war footing basis.

We now request you to give your action plan to resolve these issues and it will also be appreciated if you let us know your inability to resolve the same; so that we can proceed further...

Looking forward to hear from you soon.

With respectful regards,

Seethalakshmi Naskar,
Contact No.: [protected],

Adds: Flat No.:12, F-Block, Kalpataru Apats., 2129, New Modikhana Road, Camp, Pune-1. Land Mark: Near Pool Gate Market.
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Bharat Gas Cylinder — Misbehaviour of the office personnel

I had applied to refill my Gas Clynder on previouus sunday at your Excell Gas Agency in Vashi Sec 29. After a week when I call up the people say that the Connection No. is not registered with them and when asked to clarify so as to why they had taken the request initially. They start getting Rude and Hang up the phone 7 times.
When we visit the Agency they start giving foolish reasons.
There I experienced a very bad customer service ever. I hoe that the private player soon come into picture for the Gas supplies.

Hope you will take some action before things go out of hand.

Pankaj Koul
[protected]@gmail.com
Yes, the service and customer care for Bharata gas Vashi (this office ion particular) is pathetic. No one ever picks a phone.. If they do, they give very hard to understand replies. Not sure how many people have so much time to chase them so much and get their work done. I am palaanning to see if I can switch my gas p[rovider. I am fed up. Have never seen any worst service.
Yes its true, they dont deliver gas on time. Its always takes 6-7 days to deliver even after 4-5 follow ups on call.

I am also its customer.

Bharat Gas — the delivery person is very rude.

We are available only in the evening. The delivery person came in the day time and went back and reported to the office that the door is locked This happened only last two times. But earlier he was always delivring it only in the evenig. When I told him this he took back the cylinder and wet awy saying, 'Tell the office to deliver the cylinder in teh evening. Then we will deliver'.

i need an appropriate action fos sort of behaviour of the deliver person.
when i calling to customer care of booking of lpg.. they put up the phone and hang out.
if i again call them they told call after 3 or 4 days for booking...
if they cylinder is booked is delivery date is due date over...
plz do something for us otherwise we go to consumer court... for it regarding
the delivery boy of the area... he is also do delay for delivery

domestic use single gas cylinder — poor responce & services for users.

DEAR SIR,

THE BHARAT GAS CLAIMS TO DELIVER THE GAS-CYLINDER TO ITS CONSUMER WITHIN 24 HOURS OF BOOKING.
HERE,WE HAD BOOKED OUR CYLINDER FOR HOME-DELIVERY
ON 17/10/2009 AT THANE, U.G.GAS SERVICES., OPP.TATWAGHYAN VIDYAPITHA,MANPADA, THANE-W.
THE DELIVERY HAS NOT TAKEN PLACE DESPITE OUR DAILY
REMINDERS TILL TODAY i.e. 20/10/2009.

WE KNOW THE TWO DAYS CLOSING HOLIDAYS & DIWALI VACCANCIES BUT WE REQUEST YOU TO GIVE THE PRIORITIES FOR ONE CYLINDER HOLDERS CUSTOMERS.
BECAUSE IT IS VERY DIFFICULT TO MANAGE FOR TWO THREE DAYS WITHOUT GAS CYLINDER.
I HOPE YOU WILL UNDERSTAND OUR SITUATIONS & ACTS ACCORDINGLY.

REGARDS,
ABHIJIT.
[protected]

Bharat Gas — non delivery of gas cylinder(It happpens always)

Dear Sir,

My consumer numer is L24665 with Gulab Gas Agency, Pandhi Path, Vaishali Nagar, Jaipur, ( Phone No-[protected])

I had received cylinder on[protected].

Delivery of cylender made on[protected].

Again booking due date became[protected]

Reminded the agent for booking on[protected], he told that delivery will be made after 4-5 days.

Again remined on[protected] and the reply was same i.e delivery will be made after 04-05 days.

As per my knowledge, there is automatic booking system and the delivery is being made within the due date.

As I told my due date extended from 2nd of the month to 14th and now uncertaintity exists.

I have one connection of gas in a family of 5 members.

How I manage, Idon't know? Cylinder is empty,My family is on the mercy of god. I have made arrangement of food from out side. This is not fair.
Please advise me what I do ?
I request you to please look into the matter and arrage the cylinder and please make sure that these things are not happening in future.

Anticipating your quick action

Arihant gas Agency, bharat gas — Non delivery of Gas

Non delivery of gas
Dear Sir/ Madam,

My consumer number is12594 at Arihant gas agencies, Pune, My last delivered gas was over 2-3 months back. I booked for gas around 13-Nov-2009 and inspite of repeated reminders and telephones, the gas cylinder is yet to be delivered. All that the lady is telling me is that i will get my cylinder in next 2-3 days. Today 25-nov-2009 she is telling me that for the booking made 15 days back the delivery has been done, and since i have not received the gas she has given me a new booking no. 34.When i asked her about the complaint cell or phone number she refused to give.
Please look into this and request you to take severe action on them. If not, i have to approach Pune civil supplies and vigilence department.

Thanks and regards,
Ankur Goyal
non delivery of gas cylinder(It happpens always)

Deler name-- Manav enterprises.

Dear Sir,

Delivery of cylender made Late

We have ealy morning in the q & we wont get the cylender.

Reminded the agent for booking on he told that delivery will be made after

Again remined on and the reply was same i.e delivery will be made after days.

As per my knowledge, there is automatic booking system and the delivery is being made within the due date.


How I manage, Idon't know? Cylinder is empty, My family is on the mercy of god. I have made arrangement of food from out side. This is not fair.
Please advise me what I do ?
I request you to please look into the matter and arrage the cylinder and please make sure that these things are not happening in future.

Anticipating your quick action

bharat domestic gas — non home delevery of gas

Dear sir ,


Subject- Non home delvery of gas

sir i am Brij Mohan Newatia Rani Bazar Gonda - pin. No-271002 my consumer conection number is that 16565 . Sir i have not recived gas till now since my booking[protected] .

Sir my majore complain is that when ever i go to the bharat gas distributer point any responsible person( Jen. Secotery mr. Rajesh Singh mob. no. [protected] which is allwayes switch offand Mr. Guddue Tewari Delevery man mob. no. [protected] which is alwayes switch off )Delivery does not consider my above problem.

pls give me feedback to shot out this problem.


Thanking you

Brij Mohen Newatia
Gonda
If you are unable to connect to the landline nos., ring Mr. Jain on [protected]. If he does not pick the call, just send him a detailed SMS.

Hope it will sort the problem.

Bharat Gas — NOT HOME DELIVERY GAS CYLINDER

I am leaving in Surewadi, Harssol, Aurangabad (Masharashtra).

GAS DISTRIBUTER : MANGESH GAS AGENCY, BAJRANG CHOWK, CIDCO, AURANGABAD (MAHARASHTRA).

ABOVE GAS AGENCY GAS CYCLINDER NOT DORE DELIVERY IN ABOVE LEAVING ADDRESS.

PLEASE IMMEDIATE ACTION.
- No response on the said Telephone line[protected],[protected] and[protected]
- Very rude mode of communication when we get connected.
- Always delay in delivery of the Gas Cylinder ( avaregard 10-12 days.)

Domestic Gas Agency — Behaviour Issues

Hi Sir,

This compliant is regarding RAJ GAS AGENCY SHAYAM PARK UTTAM NAGAR NEW DELHI 110059 Employee Behavior issues. They didnt supply gas on time and when we go to their for Gas booking. they talk very rudely and unacceptable way.

They BULLYING their customers that whatever they want to do. do it.

Today, I was in office, my mom went their and they tried to bullying my Mommy. now, she got ill because of this behavioral

Please help us

Himanshu kukreti
A-72 Mohan garden
New delhi 110059
Mobile No [protected]
Arihant Gas Agency:
Landline Numbers:
+[protected]
+[protected]
+[protected]

Alternate Number:
+[protected]

SMS Booking for Refill:
Register on 52725
SMS REG[protected]
TO 52725
REG <DISTRIBUTOR SAP CODE> <CUSTOMER CODE>

For Refill:
Just SMS LPG to 52725 from registered mobile number.

Rashmi enterprises gas agency — delay in supply & no proper response

Dear Sir,

As i want to inform you that after booking we get gas celender after one week then next booking calculation starts from the date of delivery. While in other agencies booking date won't chage and even they get celender withing 1- 2 days from booing.

This things i wanted to discuss over phone but get your telephone line is very difficult it will be always engage and after great difficulty i got the number but they disconnected the line 2 -3 times. I just wanted to clarify but i got very disappointed.
My name is Ramesh Kanodiya, Residing at 57 Bagarang Nagar Sirpur Indore Consumer no.11156 & Distributor Code No. CC-341726. Shri Sai Gas Agencies is vendor of Bharat Gas in my area. They are not giving me any slip at the time of delivery & they are not delivery it at my home, they miss behave with the customer including me. If it will not solve i will change the gas connection to indian gas. This show that they may indulge in some unethical practices.
Pls looking into the matter.

Regards
Ramesh Kanodiya
[protected]
Yes I fully agree with the complainant because whatever points written by the complainant is same as my complaints. No proper service, rude behaviour of staff, no customer care. Services of delivery men are good for the hotels and Chinese stalls because they get extra money for selling refills in black market, Rs. 550 each.

Bharat Gas — very delay of delivery gas or misbehaviour by telephone

i have a bharat gas consumer of versa agancies of saheed nagar, i book a cylinder[protected] but today is[protected] not receive any cylinder from him. then when i call him for enquiry somebody pickup the tehephone mr. sahoo. and droped the telephone, it is so bad, thanks u : from das

TCUS — Gas cylinder

Dear Sir
My gas Consumer No. 2754 I have booked the gas on 12Th Oct Booking No. 206478 cash memo 671 generated on 25th Oct as per recorded MSG till 19Th gas has been delivered but still I have not recd the cylinder last 1 week i am calling over phone getting the response that today we are sending but we are not getting the gas cylinder pl see into the matter It seems that they are doing in the Black market.

waiting for action and reply

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Bharat Petroleum [BPCL]
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    35%
    Complaints
    6065
    Pending
    0
    Resolved
    2100
    Bharat Petroleum [BPCL] Phone
    +91 22 2271 4508
    +91 22 2271 4516
    Bharat Petroleum [BPCL] Address
    1st Floor, Golden Triangle Bldg., P.O. Navjeevan, Navrangpura, Ahmedabad, Gujarat, India - 380014
    View all Bharat Petroleum [BPCL] contact information