[Resolved]  Arihant Gas Agency / Bharat Gas Cylinder For Domestic Use — Always delay in home delivery of Gas Cylinder, Very Very Poor Response on telephonic follow up and also misbehaviour with consumers.

Respected Sir/Madam,

I, Seethalakshmi Naskar, the regular consumer (Consumer No.:42440) of Bharat Gas Cylinder for domestic purpose from ARIHANT GAS AGENCY, SR.NO. 24-1/B/2, Kondhwa Budruk, Somji Bus Stop, Pune-48, Phone No.:[protected].

We would like to bring to your notice the following issues, which are being faced every time:

1. This dealer always takes at least 10 days from the date of booking to supply the Gas Cylinder; whereas Bharat Gas commits to deliver gas cylinder with in 48 Hrs.
2. Telephone nos.[protected]/26330344/[protected] are most of the time not reachable and even after reaching with great difficulties the response is really very poor. They do not even listen to the consumer's request properly. Telephonic follow ups are just not possible.
3. Whilst visiting them personally for follow up, they just do not bother to listen to the consumer and even the staff members misbehave with consumers.

I have personally visited one of you head offices and it has been displayed that " Customer is God"; I think here we have been treated like Dogs.

As per rules, it seems there should be a gap of 21 days between the two consecutive bookings and this people take 10 -15 days for delivering the cylinder every time. So we are suffering for this poor arrangement/management of delivery system from this particular dealer.


We have tried our best to give you some of the important feedbacks and hope that it will be rectified on war footing basis.

We now request you to give your action plan to resolve these issues and it will also be appreciated if you let us know your inability to resolve the same; so that we can proceed further...

Looking forward to hear from you soon.

With respectful regards,

Seethalakshmi Naskar,
Contact No.: [protected],

Adds: Flat No.:12, F-Block, Kalpataru Apats., 2129, New Modikhana Road, Camp, Pune-1. Land Mark: Near Pool Gate Market.
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Bharat Gas — Gas booking and cancellation and complaint no not reachable

Respected Sir/Madam,

My consumer no for Bharat Gas is 51704 and I had ordered a LPG cylinder from Madam Enterprises few months back. Inspite of repeated reminders I have not got that cylinder. When I finally went there I was told that I dint book the cylinder. So I decided to cancel the connection. Towards this I was told to return the cylinders and the regulator. When I told them to collect the cylinders from my house they refused to come to my house to collect the cylinder. When I told them that I would complain they merely said ok and Mr. Senthil - the person whom I spoke to in Madam Enterprises was very unreceptive . Please do the needful as I do not want to continue with Madam Enterprises.

I tried to do a complaint in the Bharat Gas toll free no. There are 2 no's . One of them is always busy and the other is connecting to IRDA no (this is very strange). Also I tried reaching their head office in Bangalore and regional office in South but no response from them either. However I managed to send a feedback on their portal and the complaint no is 163755.

Please do the needful.
Thanks,
Sudhir

BPCL GAS Domestic gas — delayed in gas delivery

dear sir,
i have booked for refill a gas with on line ref. no 18252863 on16-Feb-2012 til date the distributor has not deliver the same to me.
yes even i agree with all the complaints mentioned above. I want to know have they given any response to our complaint..
Please contact bharat gas customar care no [protected]. Its tool free. Please raise a complaint against this distributer.

for details visit www.ebharatgas.com


Please call our toll free nos. [protected] for your queries, suggestions and complaints. This facility is available to all across the country on 24 X 7 basis.

Calls are attended to by the Call Centre Executives from 8 am to 8 pm and through IVRS between 8 pm and 8 am.
Delay in delivery of cylinder, rude staff, impolite conversations every single time on the phone, probability of distributor phones not being answered: 99%

Could not agree more with the original complaint and others in the trail.

New service benchmarks being established every single time by Bharat Gas and your distributor. Do not expect any response / improvement either.

Consumer number 3976, resident of Citadel, BT Kawade Road, Ghorpadi, Pune. Distributor office located at Sholpaur Bazar near Pool Gate.
Extremely aggressive and rude way of dealing with customers. V v disappointing.

Rashmi
The first complaint says it all. They took Rs. 4000 for name change and after going there 5 times they finally gave the smart card and registered my mobile #. Then when i tried to order gas they said this number is not registered! Pathetic!

Cunsomer account has been locked without any reason and has been unlocked from 1 month

Hi, My Bharat Gas account with consumer.no.28737919 has been locked without any reason. I have provided my respetive documents. even though my y account has not been unlocked from 1 month.

updated m.no 9044950121 has been done out of service by t24/ pls update new no 9760872719

concern person saying that it will take one and half months in completing the process. mr manoj of prakash gas agency not cooperating . costmer suffering trouble.pls do need full. thanl you

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Bharat Petroleum [BPCL]
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    35%
    Complaints
    6065
    Pending
    0
    Resolved
    2100
    Bharat Petroleum [BPCL] Phone
    +91 22 2271 4508
    +91 22 2271 4516
    Bharat Petroleum [BPCL] Address
    1st Floor, Golden Triangle Bldg., P.O. Navjeevan, Navrangpura, Ahmedabad, Gujarat, India - 380014
    View all Bharat Petroleum [BPCL] contact information