[Resolved]  Ashok Leyland — Refund of cancelled air tickets

[airdeccan.net #66837]


[protected] Forwarded message[protected]
From: Justin Arockia Raj.G ( Dy. Manager - Parts ) <justin.[protected]@ashokleyland.com>
Date: Tue, Apr 3, 2007 at 6:05 PM
Subject: FW: [airdeccan.net #66837]
To: [protected]@airdeccan.net


Cancellation Details:



Ticket No :1



Date and time of booking -

Old and New PNR - DA05311295

Names of passengers - Justin Arockia raj G

Date of Travel - 4th July 06

Sector – Kolkata to chennai

Flight number

Exact amount – 1671.60

Card number[protected]

Trace number ( can be obtained from your bank)- wherever applicable

PG number ( can be obtained from your bank)- wherever applicable

Your complete contact details, - mobile and landline numbers

Justin Arockia Raj,

566, Poonamallee High Road,

Arumbakkam,

Chennai – 106.



Mobile No : [protected]





Ticket No : 2



Date and time of booking

Old and New PNR - DA05311357

Names of passengers - Justin Arockia Raj and Ramani Theresa Rani

Date of Travel - 5th July 06

Sector – Chennai to Madurai

Flight number

Exact amount – 3350.40

Card number[protected]

Trace number ( can be obtained from your bank)- wherever applicable

PG number ( can be obtained from your bank)- wherever applicable

Your complete contact details, - mobile and landline numbers

Justin Arockia Raj,

566, Poonamallee High Road,

Arumbakkam,

Chennai – 106.



Mobile No : [protected]



Its already 9 months now since I cancelled the tickets. Act fast to refund the amount due. Plz confirm.





----Original Message-----
From: Air Deccan - Refund Queries via RT [mailto:[protected]@airdeccan.net]
Sent: Tuesday, April 03, 2007 4:54 PM
To: Justin Arockia Raj.G ( Dy. Manager - Parts )
Subject: [airdeccan.net #66837] AutoReply: FW: Refund for tickets cancelled on Jul 2nd 06



Dear Passenger,



Greetings from Air Deccan!!



This message has been automatically generated in response to your

email to Air Deccan - Refunds regarding:



"FW: Refund for tickets cancelled on Jul 2nd 06",



a summary of which appears below.



Kindly note your Refund Reference Case Number for this email is

#66837 and this needs to be quoted in all future interaction.



Please include the string:



[airdeccan.net #66837]



in the subject line of all future emails about this issue. To do so,

you may reply to this message.



We have migrated to a new reservation system on the 27th of February 2007.

As a process of migration, we foresee some delay in the refund process,

which we deeply regret.



In view of the above, we expect that a refund case, once logged with us,

should be refunded within 40 working days.



- Locating PNR - Please call our 24/7 Call centre on 39008888 prefixed by

your City code.



- To enable us to process your case at the earliest, please provide the

following information:



Date and time of booking

Old and New PNR

Names of passengers

Date of Travel

Sector

Flight number

Exact amount

Card number

Trace number ( can be obtained from your bank)- wherever applicable

PG number ( can be obtained from your bank)- wherever applicable

Your complete contact details, - mobile and landline numbers



We thank you for choosing Air Deccan as your preferred Airline and look

forward to see you on board Air Deccan soon.



Thanking You,

Air Deccan Customer Relations Team







[protected][protected][protected][protected]



I have not got any response. If the problem is not solved, I will be

forced to escalate the issue to the next level.

Looking forward to a feedback from your end.



Justin.

[protected].

_____________________________________________

From: Justin Arockia Raj.G ( Dy. Manager - Parts )

Sent: Tuesday, January 09, 2007 4:35 PM

To: '[protected]@airdeccan.net'

Subject: Refund for tickets cancelled on Jul 2nd



Sir/Madam,



This is to bring to your notice that the tickets that i had cancelled on

2nd July are yet to be credited to my account. I cant imagine the way

your system works.

I had a similar experience with Jet Airways and the amt got credited

back to my account on the 12th day of cancelling the ticket. As a

customer, i am just trying to compare your services with another

airline. I can confirm that it will be difficult for me to book a Ticket

again in Deccan, unless this issue is sorted out.



PNR Numbers are DA05311357 and DA05311295. The amt that has to be

credited stands at Rs.5022. You will understand that the amt is quite

huge.



Everytime i try to call your chennai No: [protected], i am finding it

frustating.. To put me to your customer care representative itself takes

close to 5 min.



Requesting that this issue is sorted as quickly as possible. Let me also

tell that if this issue is left unsolved, i will be forced to escalate

this issue to the highest level in your organization and also outside.

Looking forward to an early response from your side.





Justin Arockia Raj G

Dy. Manager,

Ashok Leyland ltd.,

Chennai.

[protected].





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