[Resolved] Ashok Leyland — Improper Response from IRCTC | |
Please find below the interesting mail communication which shows the in capability of IRCTC customer care. From: Sakthivel Murugan S ( Dy. Manager - Pricing & Product Cost Engg ) Sent: Saturday, September 19, 2009 11:22 AM To: '[protected]@irctc.co.in' Subject: FW: RE: Request for refund - Reg. Will you respond? Regards Sakthivel Murugan S From: Sakthivel Murugan S ( Dy. Manager - Pricing & Product Cost Engg ) Sent: Wednesday, September 16, 2009 9:44 AM To: '[protected]@irctc.co.in' Subject: RE: Request for refund - Reg. Dear Sir/Madam, Please find attached my booked history herewith. Will u please show me the transaction done on 28-Jul-09? Try to finish this issue quickly. I have been following up with lot of different officers for a long time. Try to come for a solution soon please… Also the PNR you have given shows the comments below. FLUSHED PNR / PNR NOT YET GENERATED Regards Sakthivel Murugan S Dear Customer, With respect of your mail we would like to inform you that under user id sakthi_sss you have made two transaction on 28th july 2009, for which one was successfull with below details PNR Number [protected] Transaction Id [protected] Date of Journey 14-Aug-2009 Date of Booking 28-Jul-2009 and the amount debited is for this booked ticket only , there is no extra amount debited on 28th july 2009. Thanks & Regards Akshay [protected]@irctc.co.in www.irctc.co.in [protected] ----- Message from sakthivel.[protected]@ashokleyland.com[protected] Date: Tue, 15 Sep 2009 11:13:47 +0530 From: "Sakthivel Murugan S ( Dy. Manager - Pricing & Product Cost Engg )" <sakthivel.[protected]@ashokleyland.com> Subject: RE: Request for refund - Reg. To: [protected]@irctc.co.in > Please find attached excel file shows the statement you requested. > > > > Regards > > Sakthivel Murugan S > > > > From: [protected]@irctc.co.in [mailto:[protected]@irctc.co.in] > Sent: Monday, September 14, 2009 4:02 PM > To: Sakthivel Murugan S ( Dy. Manager - Pricing & Product Cost Engg ) > Subject: RE: Request for refund - Reg. > > > > > > Dear Customer, > > We are unable to open the attachment sent by you please send us again in > PDF Format to assist you better. > > > Thanks & Regards > Rajneesh Rai > [protected]@irctc.co.in > www.irctc.co.in >[protected] > > ----- Message from sakthivel.[protected]@ashokleyland.com[protected] > Date: Mon, 14 Sep 2009 09:41:22 +0530 > From: "Sakthivel Murugan S ( Dy. Manager - Pricing & Product Cost > Engg )" <sakthivel.[protected]@ashokleyland.com> > Subject: RE: Request for refund - Reg. > To: [protected]@irctc.co.in > > >> Pls find the screen shot of the amount debited from my credit card on >> 28-Jul-09 as you requested. >> >> >> >> Regards >> >> Sakthivel Murugan S >> >> >> >> From: [protected]@irctc.co.in [mailto:[protected]@irctc.co.in] >> Sent: Sunday, September 13, 2009 8:37 AM >> To: Sakthivel Murugan S ( Dy. Manager - Pricing & Product Cost Engg ) >> Subject: RE: Request for refund - Reg. >> >> >> >> >> >> Dear Customer, >> >> Please send us the screen-shot / scan-copy of the statement by hiding >> the credit card no. to pursue the matter >> >> >> Thanks & Regard >> Preeti Jaggarwal >> [protected]@irctc.co.in >> www.irctc.co.in >>[protected] >> >> ----- Message from sakthivel.[protected]@ashokleyland.com[protected] >> Date: Sat, 12 Sep 2009 11:08:48 +0530 >> From: "Sakthivel Murugan S ( Dy. Manager - Pricing & Product Cost >> Engg )" <sakthivel.[protected]@ashokleyland.com> >> Subject: RE: Request for refund - Reg. >> To: [protected]@irctc.co.in >> >> >>> Dear Sir/Madam, >>> >>> >>> >>> I have not made any transaction with irctc on 28-Jul-09 which I have >>> confirmed in my booked history. Still icici bank paid Rs. 970.15 >>> to irctc through my credit card "[protected]" on 28-Jul-09. I >>> have spoken to the icici bank customer care and they have given >>> the transaction Ref.No. "[protected]" and asked me to contact you. >>> Kindly organize to refund the amount back for which I have not made >>> any transaction. >>> >>> >>> >>> The above one is my first mail to irctc. IRCTC customer care only >> asked >>> me to send all the transactions made. I am NOT asking refunds for all >>> the transaction I have made as you think. I am asking only the above >>> amount Rs.970.15. Hope now you can understand. Pls revert me. >>> >>> >>> >>> >>> >>> Regards >>> >>> Sakthivel Murugan S >>> >>> >>> >>> From: [protected]@irctc.co.in [mailto:[protected]@irctc.co.in] >>> Sent: Saturday, September 12, 2009 11:18 AM >>> To: Sakthivel Murugan S ( Dy. Manager - Pricing & Product Cost Engg ) >>> Subject: RE: Request for refund - Reg. >>> >>> >>> >>> >>> >>> Dear Customer, >>> >>> Kiondly note that transaction id [protected],[protected], >>> >> > [protected],[protected],[protected],[protected],[protected],[protected],012975 >> >>> 0460,[protected] was a settlement-failed transaction for which no >> amount >>> was debited towards IRCTC. That is we didn't receive any payment >>> authorization from your bankers to book the ticket. If at all the >> amount >>> was debited, kindly send us the scan-copy / screen-shot of the bank >>> statement by hiding the credit card no. to pursue the matter. >>> >>> >>> >>> >>> Thanks & Regards >>> Anupama Massey >>> [protected]@irctc.co.in >>> www.irctc.co.in >>>[protected] >>> >>> ----- Message from sakthivel.[protected]@ashokleyland.com[protected] >>> Date: Sat, 12 Sep 2009 10:04:47 +0530 >>> From: "Sakthivel Murugan S ( Dy. Manager - Pricing & Product Cost >>> Engg )" <sakthivel.[protected]@ashokleyland.com> >>> Subject: RE: Request for refund - Reg. >>> To: [protected]@irctc.co.in >>> >>> >>>> Try to read the mail from the bottom. I ve not booked any ticket on >>> that >>>> day. Then how can I give you the PNR? My user id is "sakthi_sss". >>>> >>>> Hope I can receive my payment for which you have got from my account >>> for >>>> not doing any transaction. >>>> >>>> >>>> >>>> Regards >>>> >>>> Sakthivel Murugan S >>>> >>>> >>>> >>>> From: [protected]@irctc.co.in [mailto:[protected]@irctc.co.in] >>>> Sent: Saturday, September 12, 2009 12:17 AM >>>> To: Sakthivel Murugan S ( Dy. Manager - Pricing & Product Cost Engg > ) >> >>>> Subject: RE: Request for refund - Reg. >>>> >>>> >>>> >>>> >>>> >>>> Dear Customer, >>>> >>>> The information provided is insufficient for us to check. We request >>> you >>>> to give us your PNR No./user-id with IRCTC and >>>> date-of-booking/date-of-journey/transaction-id generated from IRCTC, >>> so >>>> that we may pursue the matter. >>>> >>>> >>>> >>>> Thanks & Regards >>>> >>>> Ravi Chauhan >>>> [protected]@irctc.co.in >>>> www.irctc.co.in >>>>[protected] >>>> >>>> ----- Message from sakthivel.[protected]@ashokleyland.com[protected] >>>> Date: Sat, 29 Aug 2009 11:25:05 +0530 >>>> From: "Sakthivel Murugan S ( Dy. Manager - Pricing & Product > Cost >> >>>> Engg )" <sakthivel.[protected]@ashokleyland.com> >>>> Subject: RE: Request for refund - Reg. >>>> To: [protected]@irctc.co.in >>>> Cc: customer.[protected]@icicibank.com Dear Madam, Thanks for the response and find below the failed payment refund status which shows there is no refund status for Rs. 970.15 for which I am asking for the refund. Request you to take necessary action to send back the amount. Regards Sakthivel Murugan S From: [protected]@irctc.co.in [mailto:[protected]@irctc.co.in] >>>>> Sent: Saturday, August 29, 2009 10:08 AM >>>>> To: Sakthivel Murugan S ( Dy. Manager - Pricing & Product Cost Engg >> ) >>>>> Subject: Re: Request for refund - Reg. >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> Dear Customer, >>>>> >>>>> Please note that as such any transaction appearing in the "Booking >>>>> history/Booked Ticket" is only booked and you will be charged for >>> that >>>>> txn only, other debit, if any, will be refunded automatically to > the >> >>>>> same account. It will take 3 to 4 working days to credit back into >>>> your >>>>> account. >>>>> >>>>> >>>>> >>>>> In future you are requested to use the Refund status Tracking >> service >>>>> Provided by the IRCTC. Select the <Refund Status> link in the left >>>> panel >>>>> under <My transaction>. on the plan my travel page after you log in >>> to >>>>> www.irctc.co.in <http://www.irctc.co.in/> giving your userid and >>>>> password. >>>>> >>>>> >>>>> >>>>> Kindly send us your user id with ?www.irctc.co.in? and the date of >>>>> booking/journey. So, that we can pursue this matter. >>>>> >>>>> >>>>> Thanks & Regards >>>>> Lalita >>>>> [protected]@irctc.co.in >>>>> www.irctc.co.in >>>>>[protected] >>>>> ----- Message from sakthivel.[protected]@ashokleyland.com[protected] Date: Thu, 27 Aug 2009 17:06:04 +0530 From: "Sakthivel Murugan S ( Dy. Manager - Pricing & Product Cost Engg )" <sakthivel.[protected]@ashokleyland.com> Subject: Request for refund - Reg. To: [protected]@irctc.co.in Cc: [protected]@irctc.co.in, [protected]@gmail.com, customer.[protected]@icicibank.com Dear Sir/Madam, I have not made any transaction with irctc on 28-Jul-09 which I have confirmed in my booked history. Still icici bank paid Rs. 970.15 to irctc through my credit card "[protected]" on 28-Jul-09. I have spoken to the icici bank customer care and they have given the transaction Ref.No. "[protected]" and asked me to contact you. Kindly organize to refund the amount back for which I have not made any transaction. Regards Sakthivel Murugan S [protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
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