[Resolved]  Ashok Leyland — Improper Response from IRCTC

Please find below the interesting mail communication which shows the in capability of IRCTC customer care.


From: Sakthivel Murugan S ( Dy. Manager - Pricing & Product Cost Engg )
Sent: Saturday, September 19, 2009 11:22 AM
To: '[protected]@irctc.co.in'
Subject: FW: RE: Request for refund - Reg.

Will you respond?

Regards
Sakthivel Murugan S

From: Sakthivel Murugan S ( Dy. Manager - Pricing & Product Cost Engg )
Sent: Wednesday, September 16, 2009 9:44 AM
To: '[protected]@irctc.co.in'
Subject: RE: Request for refund - Reg.

Dear Sir/Madam,
Please find attached my booked history herewith. Will u please show me the transaction done on 28-Jul-09? Try to finish this issue quickly. I have been following up with lot of different officers for a long time. Try to come for a solution soon please…

Also the PNR you have given shows the comments below.
FLUSHED PNR / PNR NOT YET GENERATED

Regards
Sakthivel Murugan S


Dear Customer,
With respect of your mail we would like to inform you that under user id sakthi_sss you have made two transaction on 28th july 2009, for which one was successfull with below details
PNR Number [protected] Transaction Id [protected]
Date of Journey 14-Aug-2009
Date of Booking 28-Jul-2009
and the amount debited is for this booked ticket only , there is no extra amount debited on 28th july 2009.


Thanks & Regards
Akshay
[protected]@irctc.co.in
www.irctc.co.in
[protected]
----- Message from sakthivel.[protected]@ashokleyland.com[protected]
Date: Tue, 15 Sep 2009 11:13:47 +0530
From: "Sakthivel Murugan S ( Dy. Manager - Pricing & Product Cost Engg )" <sakthivel.[protected]@ashokleyland.com>
Subject: RE: Request for refund - Reg.
To: [protected]@irctc.co.in


> Please find attached excel file shows the statement you requested.
>
>
>
> Regards
>
> Sakthivel Murugan S
>
>
>
> From: [protected]@irctc.co.in [mailto:[protected]@irctc.co.in]
> Sent: Monday, September 14, 2009 4:02 PM
> To: Sakthivel Murugan S ( Dy. Manager - Pricing & Product Cost Engg )
> Subject: RE: Request for refund - Reg.
>
>
>
>
>
> Dear Customer,
>
> We are unable to open the attachment sent by you please send us again in
> PDF Format to assist you better.
>
>
> Thanks & Regards
> Rajneesh Rai
> [protected]@irctc.co.in
> www.irctc.co.in
>[protected]
>
> ----- Message from sakthivel.[protected]@ashokleyland.com[protected]
> Date: Mon, 14 Sep 2009 09:41:22 +0530
> From: "Sakthivel Murugan S ( Dy. Manager - Pricing & Product Cost
> Engg )" <sakthivel.[protected]@ashokleyland.com>
> Subject: RE: Request for refund - Reg.
> To: [protected]@irctc.co.in
>
>
>> Pls find the screen shot of the amount debited from my credit card on
>> 28-Jul-09 as you requested.
>>
>>
>>
>> Regards
>>
>> Sakthivel Murugan S
>>
>>
>>
>> From: [protected]@irctc.co.in [mailto:[protected]@irctc.co.in]
>> Sent: Sunday, September 13, 2009 8:37 AM
>> To: Sakthivel Murugan S ( Dy. Manager - Pricing & Product Cost Engg )
>> Subject: RE: Request for refund - Reg.
>>
>>
>>
>>
>>
>> Dear Customer,
>>
>> Please send us the screen-shot / scan-copy of the statement by hiding
>> the credit card no. to pursue the matter
>>
>>
>> Thanks & Regard
>> Preeti Jaggarwal
>> [protected]@irctc.co.in
>> www.irctc.co.in
>>[protected]
>>
>> ----- Message from sakthivel.[protected]@ashokleyland.com[protected]
>> Date: Sat, 12 Sep 2009 11:08:48 +0530
>> From: "Sakthivel Murugan S ( Dy. Manager - Pricing & Product Cost
>> Engg )" <sakthivel.[protected]@ashokleyland.com>
>> Subject: RE: Request for refund - Reg.
>> To: [protected]@irctc.co.in
>>
>>
>>> Dear Sir/Madam,
>>>
>>>
>>>
>>> I have not made any transaction with irctc on 28-Jul-09 which I have
>>> confirmed in my booked history. Still icici bank paid Rs. 970.15
>>> to irctc through my credit card "[protected]" on 28-Jul-09. I
>>> have spoken to the icici bank customer care and they have given
>>> the transaction Ref.No. "[protected]" and asked me to contact you.
>>> Kindly organize to refund the amount back for which I have not made
>>> any transaction.
>>>
>>>
>>>
>>> The above one is my first mail to irctc. IRCTC customer care only
>> asked
>>> me to send all the transactions made. I am NOT asking refunds for all
>>> the transaction I have made as you think. I am asking only the above
>>> amount Rs.970.15. Hope now you can understand. Pls revert me.
>>>
>>>
>>>
>>>
>>>
>>> Regards
>>>
>>> Sakthivel Murugan S
>>>
>>>
>>>
>>> From: [protected]@irctc.co.in [mailto:[protected]@irctc.co.in]
>>> Sent: Saturday, September 12, 2009 11:18 AM
>>> To: Sakthivel Murugan S ( Dy. Manager - Pricing & Product Cost Engg )
>>> Subject: RE: Request for refund - Reg.
>>>
>>>
>>>
>>>
>>>
>>> Dear Customer,
>>>
>>> Kiondly note that transaction id [protected],[protected],
>>>
>>
> [protected],[protected],[protected],[protected],[protected],[protected],012975
>>
>>> 0460,[protected] was a settlement-failed transaction for which no
>> amount
>>> was debited towards IRCTC. That is we didn't receive any payment
>>> authorization from your bankers to book the ticket. If at all the
>> amount
>>> was debited, kindly send us the scan-copy / screen-shot of the bank
>>> statement by hiding the credit card no. to pursue the matter.
>>>
>>>
>>>
>>>
>>> Thanks & Regards
>>> Anupama Massey
>>> [protected]@irctc.co.in
>>> www.irctc.co.in
>>>[protected]
>>>
>>> ----- Message from sakthivel.[protected]@ashokleyland.com[protected]
>>> Date: Sat, 12 Sep 2009 10:04:47 +0530
>>> From: "Sakthivel Murugan S ( Dy. Manager - Pricing & Product Cost
>>> Engg )" <sakthivel.[protected]@ashokleyland.com>
>>> Subject: RE: Request for refund - Reg.
>>> To: [protected]@irctc.co.in
>>>
>>>
>>>> Try to read the mail from the bottom. I ve not booked any ticket on
>>> that
>>>> day. Then how can I give you the PNR? My user id is "sakthi_sss".
>>>>
>>>> Hope I can receive my payment for which you have got from my account
>>> for
>>>> not doing any transaction.
>>>>
>>>>
>>>>
>>>> Regards
>>>>
>>>> Sakthivel Murugan S
>>>>
>>>>
>>>>
>>>> From: [protected]@irctc.co.in [mailto:[protected]@irctc.co.in]
>>>> Sent: Saturday, September 12, 2009 12:17 AM
>>>> To: Sakthivel Murugan S ( Dy. Manager - Pricing & Product Cost Engg
> )
>>
>>>> Subject: RE: Request for refund - Reg.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Dear Customer,
>>>>
>>>> The information provided is insufficient for us to check. We request
>>> you
>>>> to give us your PNR No./user-id with IRCTC and
>>>> date-of-booking/date-of-journey/transaction-id generated from IRCTC,
>>> so
>>>> that we may pursue the matter.
>>>>
>>>>
>>>>
>>>> Thanks & Regards
>>>>
>>>> Ravi Chauhan
>>>> [protected]@irctc.co.in
>>>> www.irctc.co.in
>>>>[protected]
>>>>
>>>> ----- Message from sakthivel.[protected]@ashokleyland.com[protected]
>>>> Date: Sat, 29 Aug 2009 11:25:05 +0530
>>>> From: "Sakthivel Murugan S ( Dy. Manager - Pricing & Product
> Cost
>>
>>>> Engg )" <sakthivel.[protected]@ashokleyland.com>
>>>> Subject: RE: Request for refund - Reg.
>>>> To: [protected]@irctc.co.in
>>>> Cc: customer.[protected]@icicibank.com

Dear Madam,
Thanks for the response and find below the failed payment refund status
which shows there is no refund status for Rs. 970.15 for which I am
asking for the refund.
Request you to take necessary action to send back the amount.
Regards
Sakthivel Murugan S

From: [protected]@irctc.co.in [mailto:[protected]@irctc.co.in]
>>>>> Sent: Saturday, August 29, 2009 10:08 AM
>>>>> To: Sakthivel Murugan S ( Dy. Manager - Pricing & Product Cost Engg
>> )
>>>>> Subject: Re: Request for refund - Reg.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Dear Customer,
>>>>>
>>>>> Please note that as such any transaction appearing in the "Booking
>>>>> history/Booked Ticket" is only booked and you will be charged for
>>> that
>>>>> txn only, other debit, if any, will be refunded automatically to
> the
>>
>>>>> same account. It will take 3 to 4 working days to credit back into
>>>> your
>>>>> account.
>>>>>
>>>>>
>>>>>
>>>>> In future you are requested to use the Refund status Tracking
>> service
>>>>> Provided by the IRCTC. Select the <Refund Status> link in the left
>>>> panel
>>>>> under <My transaction>. on the plan my travel page after you log in
>>> to
>>>>> www.irctc.co.in <http://www.irctc.co.in/> giving your userid and
>>>>> password.
>>>>>
>>>>>
>>>>>
>>>>> Kindly send us your user id with ?www.irctc.co.in? and the date of
>>>>> booking/journey. So, that we can pursue this matter.
>>>>>
>>>>>
>>>>> Thanks & Regards
>>>>> Lalita
>>>>> [protected]@irctc.co.in
>>>>> www.irctc.co.in
>>>>>[protected]
>>>>>
----- Message from sakthivel.[protected]@ashokleyland.com[protected]
Date: Thu, 27 Aug 2009 17:06:04 +0530
From: "Sakthivel Murugan S ( Dy. Manager - Pricing & Product
Cost
Engg )" <sakthivel.[protected]@ashokleyland.com>
Subject: Request for refund - Reg.
To: [protected]@irctc.co.in
Cc: [protected]@irctc.co.in, [protected]@gmail.com,
customer.[protected]@icicibank.com
Dear Sir/Madam,

I have not made any transaction with irctc on 28-Jul-09 which I have confirmed in my booked history. Still icici bank paid Rs. 970.15 to irctc through my credit card "[protected]" on 28-Jul-09.
I have spoken to the icici bank customer care and they have given the transaction Ref.No. "[protected]" and asked me to contact you.
Kindly organize to refund the amount back for which I have not made any transaction.
Regards
Sakthivel Murugan S
[protected]
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Aug 14, 2020
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