[Resolved] Asian Paints Home Solutions (Aphs) — Poor Quality of Work and Service
I had engaged APHS in the month of Feb 2010 to do the complete 'Wood Finish' of doors, windows, and gates and painting of window grills of my whole house. The ‘Wood Finish’ is application of PU for the wood surfaces. During the work itself the applicator had taken too many short cuts for the work and even defined of 2 coats as one upward stroke and one downward stroke of the paint/spray!
I had repeatedly escalated it to the APHS supervisor and Mr. Raghavendra Kamat, the head of Radiant Enterprises, which had provided me the contract. I had also sent several emails of the non-conformance of their processes by the applicator and had enclosed photos of the shoddy work done by them. The applicator had done such a poor quality job that the doors and windows do not look newly done up at all. The head of Radiant Enterprises finally accepted the fact that APHS had never undertaken the ‘Wood Finish’ job of this magnitude. He had orally agreed to extend the warranty to 2 years but did not give anything written.
When the project was about to end, we observed several deficiencies in their work including peeling of the PU, bubbles, roughages, etc. APHS agreed to do the necessary repairs in late April and later we mutually agreed to shift it to third week of May. However, after several reminders, emails, and phone calls, they finally got the repair work done in September.
Once again, the poor quality of work and supervision has surfaced. Now there is white powder that comes off the surface of the gates and the main door. APHS tried to rectify the problem unsuccessfully.
The original melamine coat that i had applied 6 years back had withstood the vagaries of weather much better than the PU (which is supposed to be a superior product) coating done by APHS.
APHS did not take any timely action of having a knowledgeable supervisor to oversee the work. Consequently I have suffered a lot in terms of time, money, and my energy in following up with them. Their 2 year warranty term would be over by the time they finish the first job itself properly.
I would certainly not recommend APHS in Bangalore for any ‘Wood Finish’ job at all.
Complaint marked as Resolved Aug 13, 2020