Asian Paints Home Solutions — Warranty??

We were given an assurance and a gauarantee
card/warranty certificate which is valid for one year.

Presently - numerous paint cracks have developed
which were not there initially before the painting job
was started.

When we complained to Asian Paints they sent one
representative and in just a couple of minutes after
seeing the defects he said that this is not covered by
the guarantee. I asked him if he was a technical
person and found that he is just an MBA who has no
formal training about paints. I asked him how he could
ascertain that these are building cracks without even
checking same. I asked him to send an expert on paints
to check and verify same. He said he would send a
technician in a weeks time but no technican has come
to check the problem.

In the guarantee card there is no mention that cracks
are not not covered. In addition this building is over
7 years old and these cracks are not wall cracks but
paint cracks because of poor application and surface
preparation.