[Resolved] Asian Paints Home Solutions — Warranty?? | |
S Sanjay Mavinkurve | |
We were given an assurance and a gauarantee card/warranty certificate which is valid for one year. Presently - numerous paint cracks have developed which were not there initially before the painting job was started. When we complained to Asian Paints they sent one representative and in just a couple of minutes after seeing the defects he said that this is not covered by the guarantee. I asked him if he was a technical person and found that he is just an MBA who has no formal training about paints. I asked him how he could ascertain that these are building cracks without even checking same. I asked him to send an expert on paints to check and verify same. He said he would send a technician in a weeks time but no technican has come to check the problem. In the guarantee card there is no mention that cracks are not not covered. In addition this building is over 7 years old and these cracks are not wall cracks but paint cracks because of poor application and surface preparation.
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Complaint marked as Resolved Aug 13, 2020 | |
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MY WALL PAINTER WANT TO TAKE TRAINING FROM YOUR COMPANY PL. TELL US REGARDING TRAINING .
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Asian Paints House 6A, Shantinagar, Santacruz (E), Mumbai, Maharashtra, India - 400 055