[Resolved] Asus Mobile Phone P527 — Defective product, poor service

[Resolved] Asus Mobile Phone P527 — Defective product, poor service

A Anurag Anand from Bengaluru, Karnataka

I bought an Asus Mobile fone (P-527) sometime in March 2008. Since then I always had problems with this handset. The first set I bought had problems of hanging, and your customer service replaced the mother board. However the problem was not resolved and they replaced the phone. I still continued to have problems with this phone (hanging, keyboard problems, network access problems, GPS problems). Later the screen developed problems and stopped responding to taps on certain areas of the screen. Asus Customer Service promptly replaced the screen and I collected the repaird phone today (29th Nov 2008). However, it seems that the phone was not tested well enough. Immediately after I received my repaired handset, I found out that the keypad is not working. I had left the service center and reached home by the time I realized this. Your service center in Bangalore is currently in a very inaccessible location. There is no place to park, taxis do not want to go there and wait, and if at all a taxi is willing to go, they charge higher. I paid INR 600 for a taxi just to get my phone serviced, receipts of which have been preserved, should I need to take this matter up with the consumers court. It is ok if I have to travel, but it is unacceptable that a repaired handset is not tested well enough. My handset's keypad is not working. It seems like the service center is doing their best, but the product itself is defective. It has so many problems. When I send my complaint as email to customer support, it seems that the email address mentioned in their website is incorrect: [protected]@asus.com.tw, and I get delivery failures. The product is very poorly manufactured, and despite several replacements, the new product is still defective. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

Paras Das

from Chennai, Tamil Nadu

Asus Mobile Phone — Worst Performance of the Mobile Phone

I had brought "ASUS P320" from a shop called "Sunrise Computer & Mobile Store", Shop no.2, GF, , BSEL Park, Near Vashi Station, Vashi, Navi Mumabi 400705 on 9th Aug 2008 @ Rs. 12, 100/- only.
At the time of purchase, a non-technical Sales person installed the said PDA (windows mobile) phone improperly that caused my phone to get 4 times formatted and I have lost some important data was stored in the said phone. After 3 days of my purchase, the said phone started showing software errors like process hang, speaker on/off problems and blinking issues etc.
It has been 8 months now and I am still facing the same issues each and every time through out the day.
I went "Sunrise", the said shop thrice to get my phone replaced with a new one but they did not hear me and behaved very weird. I am not satisfied with this product at all. I was erroneously convinced by the Shopkeeper and brought this product. I need a concrete justification as now the shopkeeper is not taking his product back and refunding my money as well.

anirudh kumar

from Mumbai, Maharashtra

dear sir my phone is lock so i need help how can i unlock phone...plz. reply me. my phone p526

Kamal Gugliani

Hi Anurag,
I agree with you.I also bought the same model in November 2008 and since then i'm facing similar problems.I've given my handset for repair twice in Delhi.They have changed the mother board but the problems still remain.Is Asus doing anything about the issues ?

Dr Shankar

from Chennai, Tamil Nadu

I agree with this complaint, I purchased ASUS P320 in Aug 2008, since then its been a miserable experience with my phone, phone gets hanged almost everyday, gets switched off by itself often, keypad is defective and everytime i have to remove the battery and replace to restart the phone. when every other cell shows full network my phone says no network and I cant make or receive calls untill i restart it again... im in madurai and there is no service center here,

Ravichandran

from Bengaluru, Karnataka

Same problem with my P552W that I bought just 15 days back. I'm having to replace the battery atleast 4-5 times a day and phone freezes with every opportunity (even if left in standby for extended period of time).

Paresh Indulkar

from Pune, Maharashtra

my P527 is only a week old & it started giving problems like hanging screen, tapping screen problem but the major one is battery life, it hardly work for a day with normal use!
i am planning to go to service center in 2-3 days...
let's see how they respond!!!

srinivas meghraj

from Mumbai, Maharashtra

Hi i bought ASUS mobile in Dec'09 it was working fine till Mar'09, since mar'09 i am facing problem with asus handset with respect to netwrok searching. It goes out of network automatically after that i have to off & on my cell, the same issue i am facing on a day to day & do this off & on atleast 4 to 5 times a day. I have used NOKIA, SAMSUNG, MOOTROLA & HTC, before i bought ASUS, sorry to say ASUS performance is below par than others mentioned above, sorry to say worst ever handset i used in a span of 8 - 9 years. My cell is still under warrranty period & had the same from ALFA (Vileparle (West), IRLA), Also tried getting details of asus service centres so that i visit centre & share my concern but unable to trace any ASUS centres in mumbai. I am not sure whether all the ASUS users are facing this kind of issue or this issue is only my handset, Would request you to kindly replace my handset with a new one & else kindly provide with the solutions.

yogesh kumar

from Mumbai, Maharashtra

hello sir
i hav o2 xda zinc which is dead during update to wm6 i came to know that it is manufactured by asus .
i went to the local market they said that its flash IC has gone its of G4 type and they dont hav it plz help sir wat to do?

Sunny budhiraja

from Anand, Gujarat

i m having Asus P320i had got a problem with the phone its speaker was not working so i had given it to the retailer frm where i brought it but he send it to the service center after 20 days and i got it back on 9th of August i came to know that it motherboard got replaced but after a week a new problem occured now the phone is not getting charged i believe there is some problem with the jack(Charging point). whenever got time will go to the service center lets see what happen.
i must say poor performance.

Razmi

from Thiruvananthapuram, Kerala

Yes, I too bought ASUS P320 27th Dec, 2008
2 months back it started problems...switch off frequently showing battery low even if 60% battery remaining.Also poor network coverage.I ve given to Accel Asus service centre, Cochin.They as all above mentioned, replaced mother board.But problem still persists even after repair (the same day itself).

I ve mailed, phoned to asus contact person, Mahesh Mahapadi, no use.

Sunny budhiraja

from Anand, Gujarat

i m having Asus P320 brought on 16th of july IMEI no is [protected] now its warranty got vanished.but before its warranty got expired i had got a problem with the phone its speaker was not working so i had given it to the dealer in meerut on 21st of June to send it to the service centre and he send it to the service center after 20 days and i got it back on 9th of August and i came to know that it motherboard got replaced and its new IMEI no is [protected] but after a week a new problem occured now the phone is not getting charged and i lost the job sheet too and when i went to the service centre in Chandigarh they said the Motherboard need to replaced again and that cost you around 8k-10k. So plz give solution for the same and resolve the issue.

Vilas anant Mestry

Hi,
I have Asus P527. I am living in Mumbai (India). Can u tell me where is Service Center in Mumbai nearest between Chembur.

Samir Tewari

from Delhi, Delhi

I had bought Asus p527 in sept 09.There is a problem in receiver from Day 1. I m going to their service centre at Sakinaka, Mumbai.Lets see, they have assured it is 10mns job.Will share my experience.

harendra Prasad

I purchased ASUS P527 mobile on 13.11.2009, but it's touch screen in not working properly

Aatul.sinha

from Delhi, Delhi

HI,

I have a problem with password locking. I have set my password as "nannu" but on the screen numeric keypad is showing so can anybody help me to unlock this. and please tell me the address of serveice center in delhi for ASUS.

Atul

Samir Tewari

from Delhi, Delhi

I had bought asus p527 handset in Sept, 09.The handset is so bad in sound quality, userfriendliness, I have decided to sell it a through away price tomorrow 1st thing.i had sent the handset to service centre twice but their is no improvement.I would strongly discourage any one to buy this, handset.The sound quality of base modal of nokia/soni which are 4-5 yrs old is better than this hanset..

gopal

from Mumbai, Maharashtra

new mobile

Harpreet Singh

from Pune, Maharashtra

I totally agree with you all on how this handset? however I decided to stick with it simply get my moneys worth by riding on this lame horse. now the touch screen has gone for a spin and I cannot get it replaced coz its parts are not easily available.

Does anyone you know where I Can find or contact Asus Service centres in Delhi? any help would be greatly appreciated.

Suhas Anil

from Mumbai, Maharashtra

I bought an ASUS P320 in 2008. The phone had to be given for repair twice. The main problem with the phone is that it hangs. Another problem is the phone screen going blank. I had to give it to service station to get it repaired. It took 3 weeks to get it fixed.

The hanging problem can be solved by pressing the soft reset button at the bottom. IT is a circular hole in the bottom side of the phone( the charging point side). You can rest it by pressing the stylus in the hole.

My phone hangs wheneveri open some software and the processor gets engaged like video player, even windows file explorer.

My evaluation is that the product is improperly designed, very delicate and needs to be taken care of like a baby. It is not at all user friendly and needs special care and safe use. In 2 years my phone's wear and tear is unimaginable. I recommend everyone not to go for ASUS...HTC is a better option

PRASHANTH

from Bengaluru, Karnataka

I bought an ASUS P527 in 2008. but it's touch screen is not working properly i dont have services center address. i need to be repair my handset as soon as possible. If your service center located in bangalore send me that address