[Resolved] Audi — Spare Parts

yuvrajaggarwal

from Mumbai, Maharashtra

Address:

Ludhiana, Punjab

I bought a AUDI Q-7, 4.2 last year. Its been 9months since I bought it and i am terribly agitated to say that out of those 9months it has been at the showroom for nearly 3months. All because the company does not have spare parts in their showrooms. Why the hell do you sell cars if you do not even have routine spare parts. Each time my car has gone for service there is a new issue and the car is blocked for days even weeks and I am left stranded. This is really pathetic on the co's part especially a co like VW or Audi. Dont know how to tackle this problem as I like the car very much but if I dont get to drive it enough I am left with no option but to sale it.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

cool boy 89

from Hyderabad, Telangana

Hi, Just an advice please speak to this lady, Harpreet Kaur in Audi Ludhiana.
She is really helpfull and customer centric, we too had problem and we send an email to audi germany, and then we spoke to her and she helped to get it resolved, dealership people are very rude and arrogant but she was kind enough to get all in place for me.
We had issues while purchasing Q7 and we nearly cnl the deal due to sales consultant's attitude. But Harpreet did got them to do some work and i got my car on time. I actually would'nt have purchase this car, but this lady got some confidence in me for the brand. you too try to talk to her, I am sure she will get the dealership people do some work. Ask for her number from dealership, I am not feeling comfortable circulating her number on website, talk to her!