[Resolved]  Austrian Airlines — Destruction or damage to baggage

SAMBASIVA RAO ANCHA
FIRST FLOOR, PLOT No. 305,
ROAD No. 29, Near DAVP School,
VIVEKANAND NAGAR,
KUKATPALLY,
HYDERABAD – 500 072
Phone - [protected], [protected]



I TRAVELLED BY (OS) 7232 / OS 35 FROM MUNICH TO MUMBAI VIA VIENNA IN BUSINESS PREMIUM (J) CLASS ON 22nd FEB 2008 WITH RESERVATION REFERENCE NUMBER / CONFIRMATION NUMBER ZM6OQ3. MY SEAT NUMBER IN 22nd FEB's 0S 35 WAS 1K.

COPY OF BOTH BOARDING PASSES WAS ATTACHED FOR YOUR READY REFERENCE.

I HAD A REGISTERED BAG DURING REFERRED JOURNEY AND FOUND ITS HANDLE TOTALLY DAMAGED, MISPLACED AND REMOVED FROM SUITCASE, WHEN I COLLECTED MY BAGGAGE AT MUMBAI AIRPORT ON 22nd FEB LATE EVENING. I CONTACTED ON-DUTY SUPERVISOR AND SHOWED HIM THE CONDITION OF DAMAGED BAGGAGE / SUITCASE AND REGISTERED COMPLAINT AND GOT HIS ACKNOWLEDGEMENT FOR DAMAGE OF REGISTERED BAGGAGE / SUITCASE.

I am furnishing required details.

DAMAGED SUITCASE Manufacturer's Name - ‘Aristocrat’

Size of Damaged Suitcase - 32 / 36 inch

Purchased Cost of SUITCASE in March 2007 - Indian Rs. 4800/-

Place of Purchase - Kakinada, Andhra Pradesh

Date of Purchase of new SUITCASE - 2nd March 2007

I tried to get referred suitcase repaired. Unfortunately referred suitcase has got damaged beyond reapairs, as it’s supporting frame for the handle basement has also got damaged along with the handle.

I have sent atleast six e-mals to follwing, requesting them to organise for payment of necessary compensation at the earliest.

[protected]@austrian.com; [protected]@aua.com; [protected]@aua.com; [protected]@aua.com; [protected]@aua.com; Airmanager.[protected]@austrian.com

But I have not yet received any positive response from any one.
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

I also had an incident with OS, raised my
complaint to Airline itself and European law bodies,
Ministry in EU but no result, desperetaly but with a
determination I still seek for a justice,

Austrian airlines are not very polite and obviously totally
incapable of seeing things from the customer's perspective -
blocking people with fault decisions on doc checks are not
the actions of an ethical supplier.

I am building a portal and website just for the people who are wronged and victimized with the faults of responsible staff at this airline
I know how powerless it can feel when complaining to Austrian airlines and being at their mercy. It is time we held Austrian airline
accountable for their mistakes. That's where this new portal comes in to let more people to know What happened!!

please welcome to stop by and add your comments and share your experiences,

Site: http://www.denied-boarding.info

Murat Bilga

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