[Resolved] Auto Needs Gurgaon — bike servicing
Hi my name is navdeep, I have a CBZ extreme wich is just a year old.
I have been getting my service done from /Noida always.As i was living there.But now iv shifted to Gurgaon, I went to Auto needs service centre.which is an authourized service centre.I must tell you it was a horibble experience.
There was actually no one to attend me initially.Then finally i got hold of a guy and told him about the problems.
I was told to come at 4 pm and collect my bike, I came at 5 pm and took a test drive and found out that the things were same, there has been no improvement in the performance.My bikes dipper was not working, there was a problem with the front brakes which was mentioned in the job work, I told the mechnic about the problkem and he said no no sir it fine, It seemed he was not interested in working for his other couter part because as i said it was 6 and the mechanic who did my bikes work had left for the day.So i had to ask some one who had some athourity and i straight away went ot Mr Sharma who looks after the service centre. It seems they could not do any thing about it so they told me to change the the front disk pads
which costed me 380 rupees and it was 6 pm by that time.I had to get another job card made for which i had to run after people because it was 6 and everybody was in a hurry to leave.finally i got hold of a guy and got the job card.At 6:30 the work got over.
And it almost was 7 by the time i stepped out of the service centre.
After paying a bill of 500 Rs in which my servicing was free as it was my last unpaid service .I am still not happy with the kind of work these people have done.Im still having the problem with the dipper, pick up, and now with the chain spocket which should have been taken care of there and then itself.But it seems these people are not doing there job properly because for them servicing means just washing and and changing the engine oil thats it.Had some floor supervisor taken the bike for a test drive., He would have come to know about the problem.And if the bike was ok it seems to me that these people have chnaged my chain spocket because i was not facing this problem.
I am very dissappointed with AUTO NEEDS (GURGAON) they should not exploit the customer this way.
This is just a 1st step i am taking against them, But plan to take some serious action against them.
Complaint marked as Resolved Aug 13, 2020