[Resolved]  Aviva India Insurance Ltd. — Not providing the Services

Dear all,



Here I request u to please address this complaint on urgent/ priority basis…..



This is Himanshu Dua, unfortunately I had taken 2 Aviva policies( Ulip plans) for that now I m regretting ……..Not only with the product but also with level of Services with that they serve………Yes , I m Talking about the policies no.’s “ NSG1179745 and SVG1151650 “





Here is the Brief Details about the complaint which I reported to Customer care Aviva India pvt ltd.



Initially Given call to Aviva Customer care No.[protected]



S.no
Date
Name of Executive
Call Detail/ Regarding
Response
Response of Earlier Call
Reference No.
Complaint / Request
Personal Remark from my side

1
1st Sep,09
Mr. Tarun
Surrender value,bid/offer spread, other details too
No Responce
N.A
Not provided
Request




Gently Request accpeted





2
9th Sep,09
Ms. Rina
Same as above
Never
No Response at all
1802959
Complaint
Ms Rina took 40 minutes to understand the query

3
19th Sep,09
Ms Rina
Same as above
Take 2 more days to resolve
No Response jus sorry for inconvenience


Same Ref. No
Complaint
Ms Rina is totally lier wat I can say

4
05th Oct,09
Ms Harleen (Manager)
Requested above Info & Explained her in details .
Will get back to me by 2 hrs
No Response jus sorry for inconvenience


1785156
Complaint
The biggest of all the lier.Not able to capitalize on her work/ promise

5
10th
Ms Harleen( Manager)
Same Issue
Take some more days
No Response jus sorry for inconvenience


1867714
compliant
Manager only by name , not by work

6
16th Oct, 2009
Mr Tarun
Same issue
Improper response on phone
Not Received any email but they claimed that they had sent….Sorry but no email was there in my inbox….sorry again
Same Ref. no
Complaint
I really didn’t received any email Mr. Tarun

7
28th Oct 2009,
Mr. Anil/ Written complaint submitted at branch, Fbd
Same issue along with the surrender request
Request taken but still not resolved
Will going to receive call from Ms Harleen
1903030
Complaint
Forcefully I have to surrender the policy…as I m not getting any feedback. surrender letter attached at the bottom.

8
3rd Nov,2009
Priyanka
Expecting a call from Harleen
Ms. Harleen was there but still not able to help me out.
Still waiting for her call till evening …..oops no call from her but fro one of her colleague that Ms harleen wil give u call by nex day morning 11 A.m..
1913301
Complaint
I really don knw why Ms harleen makes false promises

9
5th Nov,2009
Ms Ramender
Wanna speak to Ms.Harleen
Not there in office, give u a call after 2 hrs
No Reaply from Ms Harleen
1919378

Cant say anything






10
5th Nov,2009
Mr Tarun
Wanna Speak to Ms. Harleen
Wanna talk to Ms Harleen , not there in office, she was ILL
No responce
Ms Harleen still not called me up…
1920202
Complaint
No personal comment

11
5th Nov,2009
Mr Saloni
Wanna Speak to Mr. R P singh ( Head customer service)
Wanna talk to Ms Harleen , not there in office, she was ILL
Mr R.P Singh Busy in meeting ..he wil give u a call in 24-48 hrs
Ms Harleen still not called me up…
1920202
Complaint
Ms saloni said she wil arrange a call from mr R.P singh

12
10th Nov
Ms Akansha
I want to speak to Mr R.P Singh
Not there
He will call u back

Still Ms Harleen to Ms akansha That she wil call me once she get all the info….
I don hav
Complaint
Today Taken the Various emails of Dept. Head from Ms Akansha ….she is very nice officer…..








































But still the policy Holder Mr Himanshu Dua is waiting for call from Mr R.P singh N need in written on Aviva’s Letter head as well as Soft Copy Of the Details which I had Request……Details is lying with Ms Harleen…( Manager)……..



I m extremely sorry that across the industry I haven’t found any Insurance company behaving in such a way in terms of proving services to their clients…..

This was extremely pathetic……moreover I jus wanna highlight the same issue to the grievance cell …..please look into this matter & help me out in getting the relevant info. From the Aviva.





I had also send the email complaint on these emails for [protected]@avivaindia.com and




[protected]@avivaindia.com



But still waiting for the reply from the Complaint cell………..





Now I want to know whether these details will be provided to me or not …..bcoz of all that I had surrender my policy & bear the loss of

Approx RS. 32000/- ……..I m really sorry that I m bothering Aviva to take some Info. Regarding my polices………….



I Hope that IRDA will definitely help me out in resolving this issue with the Aviva Life insurance company…..



Thank a lot All of You…………



Regards



Himanshu Dua

[protected]











This is the hard copy of the complaint which I had submitted at the Branch on 28th Oct,2009….. still no reply on this complaint……..



Email Dated : 29/10/2009

Himanshu Dua
H. no 2 H/80 B.P


N.I.T Faridabad

Policy no. : NSG1179745

To
Aviva Life Insurance
Head Office.

Sub : Formal Complaint Letter & Surrender Letter


I’m writing this letter to inform you how inconvenient it is for me
when I m not getting response from Customer Service Dept. in spite of
calling to ur customer care many times. My Complaint no. “ 1785156
“ Dated 5th Oct, 2009.

Also, this policy was mis-sold to me by ur agent Mr. Darpan in 2005.
Due to all these factors I had taken a decision to surrender my policy
from this company who express their Tag lines that they have more then
300 yrs of Experience…….but That’s seems to be a mis-conception
atleast in terms of providing Service.

I regret to inform you that I have never had to face such problems in
all my dealing with any of the insurance company in India.

I request you to kindly look into the matter and atleast answers the
questions which I raised in an appropriate manner , Although my
experience with AVIVA was very Pathetic……….Becoz this is my 2nd policy
which I m going to surrender today
So here I Request you to please surrender the above mention policy no.


Thanking You,

Regards

Himanshu dua

[protected]


CC: Head Customer Service , Operation Head ,Head Customer Grievance.

To be Escalated at these level & please acknowledge the same on
same email.....





Regards :

Himanshu Dua

+91 [protected]