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[Resolved]  Aviva Life Insurance Co. — Fraud. Signature forgery, Misguiding

Dear sir,
we have taken a policy from Aviva Life Insurance Co. in my husband's name. Our Policy no. is ALS2235264 from an agent of Aviva named Mr. Manoj Sharma resident of Indore only. He took Rs.20000/- cash from me and did not give any receipt at that point of time by saying that he will be providing it next day.After a few days I got my policy document which said that I have only deposited Rs.3750/; and there was also forged signature of my husband. I immediately called Mr. Manoj.He as usual came to me and requested me not to go his office and also that he will be giving the rest amount as soon as possible.He gave me the cheque of Rs.7500/- of his Axis Bank, Indore account which later got bounced. But we asked to surrender the policy immediately and give us back our Rs.20000/-. He said that he will be fired from the job if we go to his office and requested us to apply for policy surrender. He took away an application for surrender and also our original policy document and assured us that we will get our full money within a month. After one month we contacted him again. He said that it will take more time. Then we visited local office of Aviva from where we got to know that he has been fired from the job and our policy has been lapsed. After that my husband was transferred to Khandwa where he got ill as he went through intestinal surgery.So we stayed in Khandwa for more than 8 months for his treatment and recovery. Then we got busy in my daughter's marriage in Kerala. So we could not contact Aviva.
But now as we have been fooled a lot by Aviva's employee, we want our 20000/- back so pls look into the matter as early as possible as its already too late or else we would be forced to go to IRDA or some legal compliance.
Attached: the copy of policy receipt and the cheque given by Mr. Manoj Sharma

Thanking you
Mrs. Sudha Upmanyu
w/o Mr. Pradeep Upmanyu
Add. 314, Indrapuri colony, Flat no. 102, Ramashtree aptt.
mail: [protected]
Ph.[protected] , [protected]
Complaint marked as Resolved Aug 13, 2020
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    Aviva Life Insurance Company India Phone
    +91 12 4270 9046
    Aviva Life Insurance Company India Address
    Aviva Tower, Sector Road, DLF Phase V, Sector 43, Gurgaon, Haryana, India - 122003