[Resolved]  Axis Bank — Consolidated (CON) Charges

CON CHARGES

I am working for a real estate company called Silverline Realty since July last year and our salary accounts are at AXIS BANK Cox Town branch.Up yo mid March I had no reason to complain, BUT on March 30
when I went to withdraw Rs.15000 from the ATM, I found that the funds were insufficient.I pulled out the mini statement and to my horror realised that the bank had KNOCKED OFF Rs, 3600 as CONSOLIDATED CHARGES AND RS.367 as Service Tax from my account.I rushed to the branch to enquie, met the manager, But she said she wasnt in a position to help me before First week of April

I reahed office and asked the other employees about their accounts and realised all of them had been fleeced .The company wrote to the bank and got a reply saying details will follow but we havent heards from them yet..Now the company is left with no choice but to close the account, but those o[censored]s who suffered losses are not compensated
.I am thinking of taking legal action

Here are details of correspondence we exchanged


----- Original Message ----- From: Coxtown.[protected]@axisbank.com To: Jagath Mohan Sent: Monday, April 06, 2009 6:06 PMSubject: Re: Consolidated Charges
Dear Sir, Thank you for writing to us. With regards to your query for the charges debited on 30.03.09 from 14 accounts we shall revert back to you shortly with the break up of the same.
Please feel free to contact us for any further assistance, and assuring you of our best services always.
Thanks and regards,


Operations Head,
Axis Bank Ltd
Coxtown Branch
Bangalore-560005
Tel No:[protected]/94
To: <coxtown.[protected]@axisbank.com>
From: "Jagath Mohan" <[protected]@silverlinerealty.com>
Date: 04/02/2009 06:43PM

Subject: Consolidated Charges

Dear Sir,

We would like to inform you that we have 14 nos salary account with your
bank (list attached) along with our company M/S.SILVERLINE REALTY PVT LTD.,
current account . To our surprise our staffs who have
the salary account with your bank found that your bank has charged
unauthorised exorbitant consolidated charges to these salary accounts around
last week of March 2009.

Kindly be noted that your bank has clearly informed and assured us while
opening the account that all the salary account will be zero balance
accounts, inspite of this commitment you have debited our salary accounts
with the head "Consolidated Charges".

We kindly request you to look into the matter on top priorty and reverse all
the charges immediately, if not we will be forced to close all the Salary
account along with our current account and Directors Priority banking
accounts with your Bank.

We expect your auction before 5th of this month as the salary payable is due
on that day, If we dont receive positive auction before 5th we have decided
not to credit the salary of our staff for the month of March 2009 in AXIS
BANK.


Best Regards,

JAGATH MOHAN
Manager - Finance
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Sub: Cosolidated Charges debited form my account.

Respected Sir,

I have salary account ( 0 balance) with Axis Bank, Gandhidham branch, District -Kutch -Gujarat. My A/c No. is [protected].
They had deducted Rs. 750.00+77.25 (Service Tax @ 10.30%) from my account on dated[protected]. when I asked them why this happened they told me that not minimum balance in your account. I see your corporate salary fees and charges statement online but no appear head cosolidated charges in this statement and I also minimum balance charges in your scheme code salary power plus mentioned in NIL so, how can you deducted Rs.750.00+77.25 this amount from my account before even they never communication and mobile phone call to me or never send any other notice or circular on my address before deduction. No bank is deducting this transaction charges, if it is not under RBI rules. then now they can do this?
Quarterly only 9 transaction is free, beyond that they will deducted Rs.50.00 per transaction+service tax(10.30%). I visited the my operational branch & Head Branch officials. They are unable to provide justification.
Can anybody take this matter legally for taking action and I will complain in consumer court against Axis Bank.
Regards.
JAGDISH B. BRAHMBHATT
188-B, MAHADEV NAGAR,
ANJAR - KUTCH- 370110

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Axis Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    52%
    Complaints
    12950
    Pending
    0
    Resolved
    6548
    Axis Bank Phone
    +91 22 2764 8000
    Axis Bank Address
    Axis Bank Limited Corporate Office, Bombay Dyeing Mills Compound, Pandurang, Budhkar Marg, Worli, Mumbai, Maharashtra, India - 400025
    View all Axis Bank contact information