[Resolved]  Axis Bank — fraudulent finance charges

Address:

Mumbai City, Maharashtra

Axis Bank credit card : [protected]

It is ridiculous to know that if it is the fault of customer the bank tries to improvise all sort of abrupt charges on the customer claiming its the policy. But if its the fault of the bank or its agent representing the bank then all they state is " we apologize......blah blah" what sort of injustice is this. I have been banking with other banks too but this sort o[censored]nacceptable service is intolerant.

As you may check the account there was a delay in couple of days for the payment of my bill of Rs. 200/-,due to the inefficiency of your website for online payment ,for which your bank levied charges of more than Rs.500/-.
I had called Axis Bank customer care and informed the agent immediately about the case and the agent said "ALL FINANCIAL CHARGES WILL BE REVERSED" ref : 64409748 which did not take place,only partial charges were reversed in the next bill thus resulting in additional financial charges. When I emailed the same to the higher department all they did was reiterate the policy, and apologised for their agent. why on earth should I pay more than Rs. 1000 /-,bugs for just a peanut purchase of Rs.200/-, If they agent could not reverse the charges I should have been informed about the same at that very instance. Thereafter during my conversation in the mail the agent informed "reversal under service gesture is applicable once in six months".
It's been 6months now I don't intend to use Axis Bank services any more.
So please justify your agents fault and don't loot your customer if you consider them valuable.
You have already withdrawn money from my Savings account without my permission.

I refuse to pay any further balance charges for your agents mistakes.

Regards
Hazel
[protected]