2 Reviews
I have my Salary account in Axis Bank, Satya Nagar, Bhubaneswar, Orissa.(Account No – 024010100400428)
On 25.10.2010, I found that my internet account (iConnect) has been hacked and there were 23 transactions made to VODAFONE BILL DESK (Rs 7112/-) and ONLINE RECHARGES (Rs 8570/-) respectively as money transfers from Different Locations have been done from my Savings account as confirmed by Banker. I came to know about the fraud transaction when I visited the nearest ATM on 25.10.2010 to draw some amount around 08.26AM, I discovered that total amount of Rs 15682 had been transferred from my Axis Bank, Satya Nagar, Bhubaneswar, Orissa to VODAFONE BILL DESK (Rs 7112/-) and ONLINE RECHARGES (Rs 8570/-) without my knowledge.
I Discussed with the Banker, and freeze my account immediately. As per Bank Officials, they have escalated the matter to their HO and asked me to wait and keep patience for some days.
No FIR was lodged against the criminals by the bank until 27th Oct, since the incident occurred on 24th Oct night and reported on 25th Oct Morning.
Over and above my home branch manager is saying that he has escalated the matter to their Circle office to take investigative measures, and following up the same.
If there is no any process to get back the hacked money to their customers immediately after receiving a written complaint from the customer. , then Axis Bank has no right to risk people's hard earned money. I don't understand, If the amount debited from my account then no doubt these must be credited to some account, then what is the difficulty to trace and recover the amount accordingly.
Seeing the situation, I Requesting to the Bank Officials to recover the amount and credit to my account on priority.

Yours truly
Tapan Samal
Complaint comments  1 Comment     Updated: Share0Tweet0Share0


Dear Sir,

I have my savings account with AXIS BANK.My account no is [protected].I lossed my amount of Rs.3000 by physhing attack as on JUNE 2009.Nearly 10 times I went to the branch in radha krishnan salai in chennai.All the times I got very irresposible answers.They gave a form and ask me to put my sign.I did it nearly 2 times.When the last time I called a lady named Bharathi told me that they are finished their duties and waiting for the fund transfer from the thane branch.They are cheating me.their extension no is[protected].I am waiting for that amount since 1 year.I affected much.

Hereby I ask u please kindly help me for this issue and help me to get back of my amount.

Yours Sincerely,
Jothimageswari R

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    Customer satisfaction rating
    +91 22 2764 XXXX
    Axis Bank Limited Corporate Office, Bombay Dyeing Mills Compound, Pandurang, Budhkar Marg, Worli, Mumbai, Maharashtra, India - 400025
    Axis Bank - ONLINE FRAUD