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[Resolved]  B. E. S. T. Undertaking — BUS DIDNT HALT at the STOP & Extremely rude behavior

To the Concerned Authority,

Sir

This is to bring to your notice that the BEST bus no 203, (Vehicle number - MH-01-LA-5345) starting from Juhu beach didnt halt at the Natraj market stop at Malad west even though there were almost 10-12 passengers waiting for the bus including me.
(24-December-2008 at 8.52pm) I also waved out my hand & the bus just sped away. I caught the same BUS at the signal and the driver and conductor were behaving as if it's their FATHER's bus and did'nt give me the complaint book when I asked for the same.

Later, on the same route the driver did'nt stop the bus at 6 stops on route eventhough there were passengers waiting for the bus (Milap theatre - 8.59pm, Kandivali station - 9.04pm, Borivali telephone exchange - 9.34pm, Ram mandir - 9.40pm and Bhagwati hospital - 9.42pm)

As soon as I reached Dahisar bridge I got down to register a complaint to the duty master. He refused to give me a complaint book for me to register a complaint. Morover, he also did not have a ID batch while on duty.

The BEST BUS Details are mentioned below:
Bus no : MH-01-LA-5345
BUS NO: 203
COMMUTES BETWEEN: Juhu beach to Dahisar bridge
BUS Conductor batch no. - 14459
DATE: 24 DECEMBER 2008

For more details you can contact me

+[protected]
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Aug 14, 2020
Complaint marked as Resolved 
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To the Concerned Authority,

Sir

This is to bring to your notice that the BEST bus no 460, starting from Charkop Depot didnt halt at the Dena Bank, Sector 5 Stop even though there were 2 passengers waiting for the bus including me. I also waved out my hand & the bus just sped away. The BEST BUS Details are mentioned below:
Bus no : MH01 L 9325
BUS NO: 460
COMMUTES BETWEEN: CHARKOP DEPOT - MULUND WEST STATION
BUS CODE: 8323
TIMING: LEFT THE CHARKOP DEPOT AT 1.30PM
DATE: 6TH OCTOBER 2008

Dena bank stop, is the 3rd stop from the Charkop depot, which is the starting point & the bus was quite vacant .On enquiring with the Bus Conductor, he rudely replied that there were no passengers at the stop.He used abusive language as well. He further told that if there are no passengers to get down & if the driver couldnt see anyone the Bus will not halt. I agreed to this but i did tell him that there were 2 passengers waiting, to which the conductor didnt pay any heed & didnt even apologize. instead his tone was very loud & his language was harsh & abusive. Both, the conductor & the driver refused to give thier names & thier name ID was not displayed on thier shirt.
Kindly take necessary action..

Contact me for further details.
regards
Sachin
[protected]
Respected Sir,

I am Mrs. Ranjani,
I reside at Chembur and work in Chandivali village area, Saki Vihar Road in Andheri (East). I catch the 320 no Bus which releases from Filter Pada to Kurla (W). Now a days I have been facing problem to wait for Bus for Long time. I have noticed that 320 no Buses go to Filter Pada and Take so much time to return.
We people have to wait for 45-50 minutes for Bus. And 3 to 4 Bus Drivers leave their Buses together from Filter Pada.
They might do time-pass there. And When We ask them about these late timings, they replies ignorantly and say
traffic problem only.
We are really requesting at you heartly. Please take an attention towards the same problem.

Thanks,
Respected Sir,

I am Mrs. Ranjani,
I reside at Chembur and work in Chandivali village area, Saki Vihar Road in Andheri (East). I catch the 320 no Bus which releases from Filter Pada to Kurla (W). Now a days I have been facing problem to wait for Bus for Long time. I have noticed that 320 no Buses go to Filter Pada and Take so much time to return.
We people have to wait for 45-50 minutes for Bus. And 3 to 4 Bus Drivers leave their Buses together from Filter Pada.
They might do time-pass there. And When We ask them about these late timings, they replies ignorantly and say
traffic problem only.
We are really requesting at you heartly. Please take an attention towards the same problem.

Thanks,
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Station halt — Station halt deleted without notice

Hi
I have booked tickets from Chennai Egmore to Bhubaneswar for 13 Oct by train number 5629. The railway bookings were done in September for the passnegers - Mr Hairhar Patnaik and Mrs Minati Patnaik. At the station, I spoke to the sation master (dont know his name) to confirm whether the halt in Bhubaneswar is there as Orissa floods had broken a bridge. Upon asking him twice, he got irritated but confirmed me saying that it would stop in Bhubaneswar and the route has been resumed. he said if you dont want to beleive me, go and ask some other person. Doesnt know what customer service is evn though it is his duty to answer my query!! :(

Upon reaching Viayawada, the TTE confirmed that it would not stop in Bhubneswar!! The next stop would be Tatanagar on 15th Oct afternoon. I am a retd man with my wife travelling in the train. It is a harassment to people like me who believed the station master in Egmore. I again booked a ticket from Tatanagar to BBSR after a lot of worry.

I wish to lodge a complaint against the station aster who was on duty in Chennai egmore on 13 Oct afternoon and also pl refund my tickets from Tatanagar to Bhubaneswar.

Should you need any more inputs, please call me at [protected]
hello,
I have also experienced the similar problem today.
This is regarding bus no 459 that runs from Malwani depot to Mulund station.
Today bus didn't stop at Chincholi Bundur stop in malad (west) where people including me
were waiting for the bus for as long as 45 minutes. I desparately ran after the bus
as I was getting late for the office. I was able to board the bus when it got stuck in
the traffic. I saw that there was enough space in the Bus so I asked the conductor
why he didn't stop the bus. In reply he said he forgot it.
This has happened many times Particularly with Bus no.459.

I noted down the details as follows,
Conductor's Batch no.12836
Bus code 8797
Time 9:30 AM
Date 13/10/2008

Regards,
Bhavesh Panchal,
[protected]
The Bus no 524 which is going to Dahisar. The bus is not halt at bus stop however in the bus there where a minimum 10 people are standing & Conductor & Driver are behave very rudely I am just notice them from last 2 to 3 days. The conductor IT no. 95194.

Sir Pls do the Action
The bus 345 should not stop at ganesh nagar And ekta nagar at 9am to 11am
Dear Sir,
This is for your kind notice regarding behaviour of BEST bus employees. I am a frequent BEST bus commuter and always had high regard for the efficiency of your bus services. However, I recently had a bad experience while travelling in a BEST bus where I was shocked at the rude behaviour of the driver towards me. This is in reference to BEST Bus No: 362 that goes to Kurla Station (E); Time: 8:10 A.M.
While nearing the bus stop, I was getting ready near the front exit of the bus when the driver started behaving rudely. He kept on making rude verbal abuses without making it clear what was wrong. I alighted at the bus stop and the driver was still being rude. One must understand that in a metropolitan city like Mumbai people from different parts of the country will be residing and may not understand and/or take too kindly to many such verbal abuses.
I sincerely request you to consider such incidents as serious and take neccessary action so that commuters are not harrassed while travelling by BEST buses. I do recommend your employees(especially drivers) anger management and disciplinary classes to check their rude behaviour (if any).I would also like to suggest that all BEST buses should give sufficient time for the commuters to alight the bus before starting off. Jumping into the bus while at the bus stop is not a practical option for older people and ladies. Thanking you in anticipation,

Yours faithfully,
Sandeep,
A concerned BEST bus commuter
To the concerned authority,

This is the complaint against the bus driver and the bus conductor, following are the details: -

Bus no. – 524Ltd –> MH-01-LA-6415
Driver’s License no. – 1780
Conductor’s License no. – 49435
Starting from – Vashi Sector 19
Destination – Borivali Station (E)
Bus code – 5238
Stop at which driver did not stop – Vashi sector 26, at time 11:05 am on 1st April 1, 2009


Please read the details of the incident below: -
I with my husband were in a bike at sector 26 stop, with us there were 2 other females to board the same bus. Bus driver did not stop. So my husband rode me to the next stop so that I could catch the same. On boarding the bus at next stop, driver started shouting and cursing on mother’s name because bike was in front of the bus so that he doesn’t start the bus before me getting into it (we did not think there was any other solution to stop that bus).
On telling him that it was his and conductor’s fault, he simply denied the fact that the 2 females were running after the bus seeing the bus was not slowing down. People on bus also agreed the fact. Later, one of the female came from another bus after it, to catch this 524 bus; she also raised her concerns to conductor and driver who were then speechless. She also mentioned that this incident is happening since 3 days.

I told him and to you, who ever will be taking the action (if at all) after reading the complaint, that it is both driver’s and conductor’s responsibility to halt at the stop at least for some seconds even though there is nobody at the stop. Secondly, the driver, or anybody for that matter, has no right to abuse the passengers.

Would appreciate your immediate action on this; let me be informed about the same.

With Hope,
Nita Bhandari
([protected]@gmail.com)
hello,
I have also experienced the similar problem everyday.
This is regarding bus no 207 that runs from Malwani depot to Dahisar.
Today also around 10.05a.m, 10.15a.m bus didn't stop at Ekta Nagar stop in Kandivali (West) where people including me
We were waiting for the bus for as long as 20/25 minutes. I desparately ran after the bus at 10.15 a.m.
as I was getting late for the office. I was able to board the bus when it got stuck in
the traffic. I saw that there was enough space in the Bus so I asked the conductor
why he didn't stop the bus. In reply he said he forgot it.
This has happened almost everyday, Particularly with Bus no.207.


Regards,
Mrs Manasi Anil
To
The BEST Control Authority- ( Head of the department)

Dear Sir,

I wish to bring to your notice that Bus no 332 at the route of andheri signal - sahar road, does not halt on the stop and the behaviour of the conductor is very very rude, I have many times notice and seen that inspite of sufficiant space in the bus, the 332 bus does not halt, hence pl look into this matter.
the detials of bus & conductor is as follows
Bus No MH01 L9991
Batch number of conductor 33179
I hope my complaint wld be noticed and proper action wld be taken.

Reds

Mrs Kala Joel
[protected]
Sir,

I travel regularly from the bus (605, 606) from the bus stop named(Shivaji Talao) to Bhandup station. I have noticed that in the morning between 9:00 AM to 10:00 AM, if the bus stop has around 5-10 people standing, the drivers of these busses either do not stop at the bus stop or stop way ahead of the bus stop even when the bus is not fully crowded. Even if they stop the bus way ahead of the bus stop, they are in hurry to start the bus even before the commuters have boarded the bus successfully. Yesterday when I boarded the bus 605 at 10:15 AM from the stop, a lady who was the last person to board the bus was about to fall out of the bus as the bus started while she just boarded the bus, luckily for her that the other commuters grabed her. Please have a look into this issue.

Thanks,
Pramod
Dear Sir

New AC Bus from Mira Road to Santacurz AC 707
First bus is at 8.00 we hereby request you to start the Bus at 7.45 from Mira Road
so that we can reach our office at time.

We hereby request you to change the route from Brovali to Magathane depot directly.
at present its coming from Anand nagar Dhaisar and Brovali stn
To BEST 29/01/2010
I would like to inform you that all AS 505 & 505 LTD bus should be extended till Jal vayu Vihar Kharghar as lot of people from Jal vayu Vihar till Kharghar Station require a good frequency of Buses as Frequency of 505 LTD is after every 10minutes it will attract more crowd to Best Services as also Best Bus revenue will also will be increase .As i have seen that when start from CBD Belapur it goes with half load passenger so on trail basis i request you to extended the services of both the Bus to Kharghar as now International Park has also started so there will be more crowd coming to Kharghar. I once again request you to take this Suggestion on VERY VERY HIGH PRIORITY
To BEST
I would like to inform you that all AS 505 & 505 LTD bus should be extended till Jal vayu Vihar Kharghar as lot of people from Jal vayu Vihar till Kharghar Station require a good frequency of Buses as Frequency of 505 LTD is after every 10minutes it will attract more crowd to Best Services as also Best Bus revenue will also will be increase .As i have seen that when start from CBD Belapur it goes with half load passenger so on trail basis i request you to extended the services of both the Bus to Kharghar as now International Park has also started so there will be more crowd coming to Kharghar. I once again request you to take this Suggestion on VERY VERY HIGH PRIORITY
Dear Sir,

Request you to please start BEST bus service from Jal vayu Vihar Kharghar / Kharghar railway Station To Andheri Station East
.also Best Bus revenue will also will be increase . i request you to extended the services of both the Bus to Kharghar as now International Park has also started so there will be more crowd coming to Kharghar. I once again request you to take this Suggestion on VERY VERY HIGH PRIORITY and start BEST services from Jal vayu Vihar Kharghar / Kharghar railway Station To andheri Station East
Dear Sir,

I wish to bring to your notice that some Buses for mulund wont halt at marol Pipe line at the route of andheri station - Mulund station, does not halt on the stop and the behaviour of the conductor is very very rude, I have many times notice and seen that inspite of sufficiant space in the bus, the bus does not halt, they always give excuses ...
I hope my complaint will be noticed and proper action will be taken on priorty basis.
Dear Sir,
I Request you to start a bus service from CBD Belapur to Kensington Powai. It would be nice if the bus goes through CBD-Nerul-Turbhe-Airoli-Powai instead of going via Vashi, Bhandup, Mahape etc.There are many people who travel from CBD to Kensington Powai everyday. So I request you to do the needful.

Thanks & Regards,
Ganesh K
Please record my complaint from Takshila Bus Stop 392, 308, the bus frequency is more than 30 to 45 minutes and sometimes the bus take more than hour and also Sai Baba Bus stop Mahakali Road, the Bus Route 333 is also mostly packed beyond capacity. The bus frequency is also more that 45 minutes. The people of Mahakali are sufferring, but the bus routes for Seepz is too much Route 415 most of the time is empty. The bus travel is become very erratic and adding insult to injury the Metro Rail Work at Chakala make travel from Mahakali to Andheri Station nerve racking and tedious. Save the people from Mahakali and see that more bus frequency on Takshila Route and Sai Baba Routes are restored to normal. The bus waiting time should be at least 20 to 30 minutes and not more
Dear Sir,

This is to bring to your notice that, Bus No. 185 which leaves from Vikhroli - Kannamwar -2 to Andheri Station & vice versa, does not have name plate in the Bus Indicator, because of this passengers are unaware that the bus will not go till the destiny that is Andheri Station. All the passengers, i.e. somewhat 7-8, have to wait hours and hours for this Bus. If there is TRAFFIC all the way from vikhroli to andheri, then why just dont increase the number of busses. Even if I leave office from Chakal at 6.00 p.m. I reach at 9.00 p.m. or if I leave office at 7.00 p.m. I reach home at 10.00 p.m. Is this what the services are provided to the passengers. All BUSES comes in 5-5 minutes, then why cant Bus No. 185.
Also feeling very strange about the service of B.E.S.T is pathetic. No one can stand rude conductors and drivers.
I have always found myself in lurk, either busdriver stops the bus at the middle of the road or he just skips to stop at the bus stop or sometimes forcefully asks the passengers to get down even if there is distance 1/2 k.m or so.
Kindly look into the matter and please resolve these problem, because all buses has timetable but only bus No. 185 doesnt.
We have no option other than to wait for the bus for long-long hours.

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