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[Resolved]  B. E. S. T. Undertaking — No system of Online Payment

There is no system of online payment of Electricity Bill of BEST Undertaking. BEST should provide a system by which consumer can pay its electricity bill vide net banking or credit card facilites.

You would always find long ques for payment of electricity bill in south mumbai.
It is a shame of the part of BEST Undertaking that being a service provider in south mumbai and not having online payment facility. Even Reliance and other service providers have online payment facility.

It seem BEST Undertaking is living in 19th century and not changing with time.
Hope my complains does make some ripples.
Complaint marked as Resolved Aug 14, 2020
Complaint comments  11 CommentsShareTweet


Bill payment facility by credit card or epayment through internet should be allowed
Totally agree with this comment.

An otherwise pro-active BEST has seriously lagged behind in this important aspect today.

Disappointed with BEST attitude.

Had written to them also, but they chose to ignore.

Percy K. Jasavala
Mumbai 400 036
i pay my electric bill 15 Feb 2010 sion bus depot dharam dev bittan barai --- Rs= 4929 . but bill is missing today i received my electric bill before month pay bill amount is not less .

pleas help me
Please start epayment or online payment system then will save our valuatble time.
Thanks & regards
Smita Shevni
This is a best post I have made many times a complaint
for online payment facility but it is as usual that it must be stuck for getting share with vendor in marathi tuze kiti maze kiti aani sahebache kiti it is part of corruption where they can stake to thousand of peoples for their benefits shame to so called marathi
netajis I am a marathi and I never found to be a single person who is aware of technology and all they are fit for to run vadapav
gadi and not large corporate like BEST


MTNL has the option of paying bill by using credit card and it does not charge any extra for using this option but why does BEST (undertaking) is promoting third party involvement who but obviously charge for providing facility. I think this is un fair to consumers and some one should look into this urgently.
I agree with the comment, I don't understand why they keep them away from the updated world
This is done so that top officers in BEST can make some quick money by releasing tenders for 3rd party payment. I work with BEST and many times i have raised this issue but my officers are threatening to transfer me.
I want to change the language of my bill A/c. No. 1056089 Cons. No.[protected]*6 from 'Marathi' to 'English'.
I also want to change my bill language from Marathi to English consumer no[protected]*0
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    B.E.S.T. Undertaking Phone
    +91 22 2372 6983
    +91 22 2414 6262
    +91 22 2418 0016
    B.E.S.T. Undertaking Address
    Materials Management Department (Colaba – Head Office), 4th Floor, Parivahan Bhavan Bldg., S.B.Road, Electric House, Colaba, Mumbai, Maharashtra, India - 400001