Show menu
Close
FAQ FAQ Sign in Sign in
Close
ADVERTISEMENT

[Resolved]  B. E. S. T. Undertaking — Complaint against BEST Conductor for Harassment and Cheating

Complaint against BEST Conductor for Harassment and Cheating




On 23rd August 2010, around 8.20 pm, I boarded bus no. 311, from Santacruz East Railway Station my destination being Vakola Pipe Line. My fare for the journey was Rs.3/-

I offered the conductor a Rs.10 note (my fare was Rs.3 for the journey), To my surprise he refused to return the remaining money Rs.7 and told me to collect the balance money at Wadala Bus depot. This is inspite of having adequate change with him. Moreover during the entire journey he was screaming and misbehaving. Also note the Bus route is from Santacruz East Station to Air India Colony. I fail to understand why was he insisting the balance money should be collected at Wadala Bus depot. The conductor outright refused to allow me to collect the balance at Santacruz Depot and even gave me in writing behind the ticket that the balance Rs.7 should be collected at Wadala. Before this happened the conductor had given the other passengers change without any issues, however he told me that he did not have change at all, when I pointed out to the amount of change he had in his black pouch (the pouch that they wear), to this he said that he wont give change to everyone around. (By the time my stop had come) , I asked the conductor why he didn’t want to pay me when he had so much of change in his pouch, to which he nastily said that he cannot give change to anyone and everyone around. When I asked for his batch number he started abusing in Marathi.

I expect action to be taken against this conductor and hope to receive my balance amount back (Rs.7).

The conductors details are as follows.
Conductor's Batch number – 156064
Licensing Authority No 26563
Bus No : 311 (8.20 pm)
Conductor's name – Santosh (As stated by him)
Ticket No[protected]

I can be reached on snowin.[protected]@gmail.com

Thank you in advance.

Regards,
Snowin D'Souza
Ph.[protected]
ADVERTISEMENT
Complaint marked as Resolved Aug 13, 2020
Complaint comments  8 Comments     Updated: ShareTweet

Comments

BEST — Cheated by conductor, not given back money

On 14th April, around 5.50pm, I boarded bus no. 69, i boarded it from clare road byculla, my destination being byculla station. My fare for the journey was 3rs.
I boarded the bus with a few people from clare road, among them were a female with children. I offered the conductor a 10rs note (my fare was 3rs for the journey) , he gave me back only 5 rs. When i asked about the remaing 2rs, he said that he did not have change. Before this happened the conductor had given the lady with children change without any issues. He told me that he did not have change at all, when i pointed out to the amount of change he had in his black pouch (the pouch that they wear), to this he angrily said that he wont give change to everyone around. (By the time my stop had come) , I asked the conductor why he didnt want to pay me when he had so much of change in his pouch, to which he nastily said that he cannot give change to anyone and everyone around. Then i asked for his batch number to which he said a nasty few words in marathi. pliz take action against him

These are the details i can provide:-
Conductor's Batch number - 43282
Conductor's name - He refused to tell
TIme - 5.50pm, Boarded bus from clare road byculla
Bus no. - 69
Required:
1. To increase the frequency of 504Ltd. from Kharghar Jal-Vayu Vihar to Wadala Depo. Bus is always full from starting pt. itself.
2. One express route from Kharghar- Dindoshi (Kharghar-Belapur-Vashi (highway)-Maharashtra Nagar-Ramabai Nagar-Godrej Soap--IIT pawai & so on)
It was on Sunday, 3rd July 2011. I caught the 461 bus from Gorai Depot & asked for the Jaicoch (jogeshwari) for the conductor. Its 12/- But he gave the ticket up to Majas Aagar of 14/- & When I asked him about this. He started arguing on that. I gave him 50/- He never give my remaining money back & when I started asking him about this Majas Aagar ticket he again started arguing with me by saying why didn't you give me change & immediately gave me my remaining money back as well.

That conductor was behaving very rudely to the passengers. I have noticed his batch no. It is 41443 (issued from satara). He was behaving very rudely to all. Even for me he said do whatever you want to do.

This is my complaint. I only hope you give a proper warning so that they don't repeat this again.

Thank you.
I m also facing problem. I was traveled by 461 non AC bus from Gorai to Mulund. that conductor is behaving like a street tapori. he is abusing the word to all the passanger. even he behaving very badly with ladies as well as old people, he is standing at the back door and visuling to people who r walking on the road and irrited them as well. his licence number is 7787
ADVERTISEMENT
my name is Anil Wadekar i am catch the bus no 398 from IIT Market for Huma cenema (Kanjurmarg) on 30-July-11 at 11:30 pm this is only 2 stop distance fare is 4 ruppes i give the change 4 ruppes to cunductor but he asking for more 2 rupees when i ask him why he saying thats the rigth fare( whenever i am deaily up down form there it'only 4 rupees) after that my stop was came near that why i give him another 2 rupees and ask him to give me tiket he given me tiket from Panchkutir to Kanjurmarg then i ask him why so he useing bad word & argive

Cunductor batch no is- 11661

Please take this complint seriously don't ignore i don't no daily how mucth passenger having lot off problem with BEST cunductor need to teach him first how to cordinate & comunation with people then give him other trening




Anil Wadekar
[protected]
Dear Sir,

It was on Saturday 15th of October very miserable day due to a bus conductor of bus route no.33 and conductor badge number 98241.
I boarded from bandra station at 9.30am. The bus was packed by passengers. It was all ok till 10am. Suddenly a man and woman started quarrelling each other. The said conductor came behind of me and pulled my shoulder very rudely and said WATS the matter. I told him it was not my metter and please dont pull my shoulder. Suddenly he told me " itna agar apne shoulder ka khyal hai to taxi ya rickshaw me aao." He continues to pull my shoulder. Then i pulled his hand off from my shoulder down. And he started to speak rudely and started to abuse me. And two or three times he tried to hit me but due to some passenger he could not success in his intention. I took his photo to give in BEST. When he knew that i took his snap he began to abuse me more. I tried to get down at my destination at juhu shoping enter but he did not allow me. He just hold my collar and said i will take to police station. Some passenger told him to leave the metter but he was just fulfill his wish as he wanted. He didnt listened to the passengers and at last i would prefer to go police station. he stooped bus in front of DN Nagar police station and gave complaint. He told me that if complaint against him he will admit in hospital and told that I distempered his mind.

But all about the conductor wanted to do his DADAGIRI to satisfy himself.

So please help me to learn him a lesson of speaking to passengers.
I am very hope full towards you.

Attaching his photo which i have taken in the bus.



The conductors details are as follows. :
Conductor's Batch number – 98241
Licensing Authority No 39296
Bus No : 33 (9.30 am) boarde from Bandra
Ticket No[protected]

L. Nagri Email: lucky.[protected]@gmail.com
On 26th Sep 2014, around 5.15 pm, I boarded bus no. 214, from Mehboob Studio Bandra (W) my destination being Bandra Station my fare for the journey was Rs.6/-

I offered the conductor a Rs.100 note (my fare was Rs.6 for the journey), To my surprise he refused to give the ticket and said to get down from the bus I refused as I am paying him but did not had the change, I know 100 Rs. is a big amount but he was having adequate change with him. He started screaming and misbehaving and saying "bus mein se utar ja nahi toh bus agey nahi jayegi aur mein duty par hoon nahi toh mein batata tereko" I got change from a lady in the bus, now I told him to give the ticket but he refused and said to get down. The passengers were in my support as he was behaving very badly so a fellow passenger said to take the bus to the police station then he gave the ticket but started fighting with him too. I heard from a passenger he behaves the same every day. Then I went to Bandra Bus Depot but there for my surprise he came a behaved as if nothing had happended and the people there were also not supportive.
I expect action to be taken against this conductor please do the needful.

The conductors details are as follows.
Conductor's Batch number – 26403

Bus No : 214 (5.15 pm)
Conductor's name – I asked the people at the depot but they said ticket no is enough.

Email: [protected]@gmail.com

Thanks

Regards,
Rizwana Shaikh
Ph[protected]

Moving towards sakinaka this bus driver of bus no 396 was driving rash and the bus conductor was very rude was talking in very bad manner with the passanger and was mummering curse words
ADVERTISEMENT

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    B.E.S.T. Undertaking
    Customer Care Service
    Customer satisfaction rating
    25%
    Complaints
    1031
    Pending
    0
    Resolved
    258
    B.E.S.T. Undertaking Phone
    +91 22 2372 6983
    +91 22 2414 6262
    +91 22 2418 0016
    B.E.S.T. Undertaking Address
    Materials Management Department (Colaba – Head Office), 4th Floor, Parivahan Bhavan Bldg., S.B.Road, Electric House, Colaba, Mumbai, Maharashtra, India - 400001
    View Full Information
    ADVERTISEMENT