[Resolved]  Bag It Today — DID NOT RECEIVE MY PHILIPS DVD PLAYER,BOOKED ON[protected]

Address:

Mumbai Suburban, Maharashtra

Hi,
i did not receive my phillips DVD player booked on[protected].Whenever i call them up they say that it is in transit then finally they said my address is not updated so it went back from exp IT courier.Then when i opened my india today account full address was reflecting inspite of that i updated my details.The email confirmations are as follows:-
RE: Despatch Info of your Order
Sun, 7 March, 2010 5:40:58 PM
From:
Feedback <[protected]@indiatodaybookclub.com>
Add to Contacts
To: kanad banik <[protected]@yahoo.co.in>

Dear Member

Please accept our sincere apologize for the inconvenience caused to you.

With reference to your mail we would like to inform you that as every thing is fine now we assure you that you will receive your order at the earliest.

We sincerely appreciate your patience towards us and hope you will give us some more time to do the needful without causing any further delay.

Your kind cooperation with India Today Book Club means a lot for us.

For further queries, please feel free to get back to us or Call us on our Helpline Number[protected], 9:30 AM TO 6:30 PM, and all 7 days)


Thanks & Warm Regards,
Piyush Thapa
Executive Relations
India Today Book Club
From: kanad banik [mailto:[protected]@yahoo.co.in]
Sent: Sunday, March 07, 2010 2:28 PM
To: Feedback
Subject: Re: Despatch Info of your Order

Dear Mr.Thapa,
Can you confirm me tentatively when i will be receiving my order since it is more than a month.

From: Feedback <[protected]@indiatodaybookclub.com>
To: kanad banik <[protected]@yahoo.co.in>
Sent: Sun, 7 March, 2010 4:21:38 PM
Subject: RE: Despatch Info of your Order

Dear Member,

Thanks for your mail to us.

With reference to your mail, we would like to bring this to your kind notice that your address has been confirmed in our database accordingly.

Now, all the future correspondence will be sent on the confirmed address.

&

Also we would like to inform you that we have received your order back but due to some technical problem the same has not been updated in our system.

We request you kindly provide us some days as soon as it will be updated we will Re-dispatch your order soon.

Please note your Membership number ITBC10235180 for your future references.

Your valuable association with the India Today Book Club means a lot to us.

Assure you of our best possible services always.

For further queries, please feel free to get back to us or Call us on our Helpline Number[protected], 9:30 AM TO 6:30 PM, and all 7 days)

Thanks & Warm Regards,
Piyush Thapa
Executive Relations
India Today Book Club

From: kanad banik [mailto:[protected]@yahoo.co.in]
Sent: Sunday, March 07, 2010 1:22 PM
To: Feedback; [protected]@indiatodaybookcub.com
Cc: response (ITBC)
Subject: Re: Despatch Info of your Order

Again i spoke to one of the executive and was told the courier has reached your office.Again i was told to update my address.It is really irritating after telling several times my address and my mobile no.they are saying it is still not updated.
Do the needful otherwise within next week a serious action would be taken against your company.
From: Response <[protected]@indiatodaybookclub.com>
To: kanad banik <[protected]@yahoo.co.in>
Sent: Fri, 5 March, 2010 3:43:11 PM
Subject: RE: Despatch Info of your Order

Dear Member,

We apologize for the inconvenience caused to you.

With reference to your mail, we would like to inform you that we have not received the details of your order in our system, kindly wait for 2-3 days.

We value your association with India Today Book Club and thank you for your patronage & co-operation.

Please call us on[protected], , 9:30 am to 6:30 pm, all 7 days)Or email at [protected]@indiatodaybookclub.com or [protected]@indiatodaybookcub.com

Warm Regards
Sonia
India Today Book Club







From: kanad banik [mailto:[protected]@yahoo.co.in]
Sent: Wednesday, March 03, 2010 6:40 PM
To: response (ITBC)
Subject: Re: Despatch Info of your Order

u people are seriously disgusting,no coordination among your own team members and when i even called up today they kept me waiting and then finally disconnected the call.It happened with your executive Ms.Ramneek twice.Do the needful otherwise within next week a serious action would be taken against your company.

From: Response <[protected]@indiatodaybookclub.com>
To: kanad banik <[protected]@yahoo.co.in>
Sent: Sat, 27 February, 2010 6:53:08 PM
Subject: RE: Despatch Info of your Order



Dear Member,

We sincerely apologize for inconvenience caused to you.

With reference to your mail we would like to inform you that we have not received the order back ,as soon as it gets updated in system we would do needful for you.


We value your association with India Today Book Club and thank you for your patronage & co-operation.

Please call us on[protected], , 9:30 am to 6:30 pm, all 7 days)Or email at [protected]@indiatodaybookclub.com or [protected]@indiatodaybookcub.com

Warm Regards
Praveen
India Today Book Club



From: kanad banik [mailto:[protected]@yahoo.co.in]
Sent: Thursday, February 25, 2010 6:01 PM
To: response (ITBC)
Subject: Re: Despatch Info of your Order

Dear Mr.Amit,
It was my worst ever experience talking to your executive Ms.Ramneek at 5:49 pm on 25th February i.e, thursday for just asking her about my courier status.I dont expect this kind of attitude from your person.I will not tolerate it.When i told her that i need to speak to your supervisor she denied.I made a mistake by selecting your company for the product.She said that it would take 7 more days for delivery and 21 days for refund.I had received a call from one of your employee last week stating that my product would get delivered within 26th February. Kindly clarify and revert within 24 hours.




From: Response <[protected]@indiatodaybookclub.com>
To: kanad banik <[protected]@yahoo.co.in>
Sent: Fri, 19 February, 2010 8:35:22 PM
Subject: RE: Despatch Info of your Order

Dear Member,

We apologize for the inconvenience caused to you.

With referenced to your mail we would like to inform you that the courier company has not returned the parcel back to us. We request you to wait for some days. As soon as we will receive it back we will do the needful soon.

Your valuable association with the India Today Book Club means a lot to us.

Assure you of our best possible services always.

For further queries, please feel free to get back to us or Call us on our Helpline Number[protected], 9:30 AM TO 6:30 PM, and all 7 days)

Warm Regards,
Amit Kumar
India Today Book Club


From: kanad banik [mailto:[protected]@yahoo.co.in]
Sent: Wednesday, February 17, 2010 11:54 PM
To: response (ITBC)
Subject: Re: Despatch Info of your Order

Dear Mr.Amit,
Kindly guide me as to when i can expect my DVD. If this is not happening by this weekend then kindly cancel the order as it is testing my patience and kindly explain the two lines below in red. I actually wanted the DVD from your organisation.

Thanks and Regards
Dr.Kanad banik



From: Response <[protected]@indiatodaybookclub.com>
To: kanad banik <[protected]@yahoo.co.in>
Sent: Sun, 14 February, 2010 2:47:33 PM
Subject: RE: Despatch Info of your Order

Dear Member,

We apologize for the inconvenience caused to you.

With reference to your mail we request you to wait for some days. As soon as we will receive your parcel back in our database, we will provide you the complete information.

Please note your Membership number ITBC10235180 for your future references.

Your valuable association with the India Today Book Club means a lot to us.

Assure you of our best possible services always.

For further queries, please feel free to get back to us or Call us on our Helpline Number[protected], 9:30 AM TO 6:30 PM, and all 7 days)

Warm Regards,
Amit Kumar
India Today Book Club
From: kanad banik [mailto:[protected]@yahoo.co.in]
Sent: Friday, February 12, 2010 6:59 PM
To: response (ITBC)
Subject: Re: Despatch Info of your Order

Dear Sir,
I called up the customer care today and was shocked to hear that my courier was reverted back due to incomplete address and the reason given was there was no room number mentioned, apart from that the address has everything mentioned.when i opened my profile from your website it clearly stated my shipping address and the address was perfectly alright.I want an explanation regarding that from your end.What i believe is a mistake committed from your end.i was planning to book two more items from your website but then i have to think now twice.The customer care executive stated it will take another 15 days to get it delivered.

Thanks and Regards
Dr.Kanad banik

From: Response <[protected]@indiatodaybookclub.com>
To: kanad banik <[protected]@yahoo.co.in>
Sent: Sun, 7 February, 2010 8:43:24 PM
Subject: RE: Despatch Info of your Order

Dear Member,

Thanks for writing to us.

With reference to your mail we would like to inform you that we have received the payment through the CC. so kindly ignore the previous mail.

We value your association with India Today Book Club and thank you for your patronage & co-operation.

For further queries, please feel free to get back to us at
[protected]@indiatodaybookclub.com or for any query please call us at[protected] or MS ITBC to 52424 or write to us at,

INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068

Thanks & Regards,
PRAVEEN
India Today Book Club



From: kanad banik [mailto:[protected]@yahoo.co.in]
Sent: Sunday, February 07, 2010 3:37 PM
To: response (ITBC)
Subject: Re: Despatch Info of your Order

Dear Sir,
I have already made the payment of the product that i have purchased so why in this email it is written you can pay on delivery. My billing id is[protected] and my name is kanad banik.Kindly check and revert back to me.

Thanks and warm Regards
Dr.Kanad banik

--- On Sat, 6/2/10, [protected]@indiatodaybookclub.com <[protected]@indiatodaybookclub.com> wrote:

From: [protected]@indiatodaybookclub.com <[protected]@indiatodaybookclub.com>
Subject: Despatch Info of your Order
To: [protected]@YAHOO.CO.IN
Date: Saturday, 6 February, 2010, 4:42 PM

Dear KANAD BANIK

This is an email to make you aware of the dispatch of your order made with India Today Book Club.

Your order no 0GA[protected] for Rs. 3498 has been dispatched on
03-feb-10 by EXPIT NCOD

You can pay on delivery.
Kindly expect the delivery in 2-3 Days.

Thank You once again for ordering with India Today Book Club.

For any further assistance please reply to this email or

call us at[protected] a.m. to 6 p.m.) or

SMS ITBC to 52424.