[Resolved]  BagItToday - Pathetic Online Shopping Experience — Bagittoday - Pathetic online shopping experience

This is the worst and pathetic online shopping experience I ever had. Whenever I call at your customer care, your representative gives me some weird answer. Today they are saying I have placed the order on 21st Jan however it was placed on 5th Jan. Now they are saying that it will take another 7 working days to process.

Prior to this I received 2 calls from your side on 21st Jan and was told that the stuff is being dispatched it will take 5 working days to receive, now even after 8 days of receiving the call I'm getting answer that it will take another 7 working days.

The strange thing is that whenever I'm making call, I'm getting very different answers. Somebody is saying it has been dispatched, somebody is saying he will make sure that it will be delivered in 24-48hrs, somebody is saying it will take 7 working days and height of all the today your executive replied that it will take 10-15 days from today.

Attached below is the email transcript between me and bagittoday, which will give you the fair idea as how they are treating with their customers. On top of this you can't cancel your order once placed.

I would suggest everybody to maintain distance from bagittoday.

~Ashish
=======================================================

From: Ashish Srivastava ([protected]@xxxxxxxx.yyy)
Sent: 29 January 2010 11:53AM
To: [protected]@bagittoday.com; [protected]@bagittoday.com; [protected]@indiatodayclub.com; ashish.[protected]@intoday.com; sunil.[protected]@intoday.com; [protected]@intoday.com; [protected]@intoday.com
I'm unable to understand the problem at your end. This is the worst and pathetic online shopping experience I ever had. Whenever I call at your customer care, your representative gives me some weird answer. Today they are saying I have placed the order on 21st Jan however it was placed on 5th Jan. Now they are saying that it will take another 7 working days to process. Is my order something unique or going to be shipped from different planet that it is taking so long to process it?

Prior to this I received 2 calls from your side on 21st Jan and was told that the stuff is being dispatched it will take 5 working days to receive, now even after 8 days of receiving the call I'm getting answer that it will take another 7 working days.

The strange thing is that whenever I'm making call, I'm getting very different answers. Somebody is saying it has been dispatched, somebody is saying he will make sure that it will be delivered in 24-48hrs, somebody is saying it will take 7 working days and height of all the today your executive replied that it will take 10-15 days from today.

I've included everybody's email-id just to let them know how their e-commerce business is doing and how painful it is for customers to shop at bagittoday.

I'm going to publish this whole email conversation along with my experience to different web sites, so that people will be aware and should maintain proper distance from you site.

~Ashish
________________________________________
From: [protected]@bagittoday.com
To: [protected]@xxxxxxxx.yyy
Subject: RE: Details of your order
Date: Thu, 21 Jan 2010 17:23:04 +0530

Dear Member,

We sincerely apologize for inconvenience caused to you.

With reference to your mail, we would like to inform you that your complaint has been forwarded to our concerned department as soon as we get revert we will get back to you.


Assure you of our best possible services always.

We shall be happy to render any further assistance or clarification that you may require.

For further queries, please feel free to get back to us or Call us on our Helpline Number[protected], 9:30 AM TO 6:30 PM, all 7 days) or write to us at:

INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068

Thanks & Regards,
Sukant
India Today Book Club
________________________________________
From: Ashish Srivastava [mailto:[protected]@xxxxxxxx.yyy]
Sent: Thursday, January 21, 2010 4:48 PM
To: membership
Subject: RE: Details of your order

Please dispatch me the shoe size 8.

Thanks & Regards,
Ashish Srivastava
________________________________________
From: [protected]@bagittoday.com
To: [protected]@xxxxxxxx.yyy
Subject: RE: Details of your order
Date: Thu, 21 Jan 2010 14:24:23 +0530
Dear Member,

We apologize for the inconvenience caused to you.

With reference to your mail we would like to inform you that we are forwarding your complain to our concern department on urgent dispatch of your order.

We request you that kindly confirm us the shoe size so we will do the needful soon.

The inconvenience caused to you is deeply regretted.

We appreciate your patience and hope that you shall bear with us in the interim.

We value our customer and trust that you enjoy our products.

Request you to have faith in the company and we won’t let you down.

We shall be happy to render any further assistance or clarification that you may require.

Assure you of our best possible services always.

For further queries, please feel free to get back to us.
Or Call us on our Helpline Number[protected]:30 AM TO 6:30 PM, all 7 days)

Thanks & Regards
Prachi
Executive Relations
India Today Book Club

________________________________________
From: Ashish Srivastava [mailto:[protected]@xxxxxxxx.yyy]
Sent: Tuesday, January 12, 2010 11:18 AM
To: membership
Subject: RE: Details of your order
Hi,

Its really pathetic, how many more days do you need. Your call center executives are pathetic, they don't understand what the customer is talking about, I'm getting the same response all the time. They are saying they can let me know the status of my order only after 2-3 weeks, it already around 2 weeks and still you need 2-3 weeks.

For everything they are citing only one reason, "some technical glitch". I have never experienced such a horrible experience while placing orders online. Homeshop18 is much much better than yours.

Give me proper answer and timeline. I don't want to call again your customer care and talk to them.

Thanks & Regards,
Ashish
________________________________________
From: [protected]@bagittoday.com
To: [protected]@xxxxxxxx.yyy
Subject: RE: Details of your order
Date: Thu, 7 Jan 2010 15:16:09 +0530
Dear Member,

We apologize for the inconvenience caused to you.

With reference to your mail we would like to inform you that we have forwarded your complain to our concern department for urgent dispatch of your order. We request you that kindly wait for some days. We will do the needful soon.

The inconvenience caused to you is deeply regretted.

We appreciate your patience and hope that you shall bear with us in the interim.

We value our customer and trust that you enjoy our products.

Request you to have faith in the company and we won’t let you down.

We shall be happy to render any further assistance or clarification that you may require.

Assure you of our best possible services always.

For further queries, please feel free to get back to us.
Or Call us on our Helpline Number[protected]:30 AM TO 6:30 PM, all 7 days)

Thanks & Regards
Prachi
Executive Relations
India Today Book Club
________________________________________
From: Ashish Srivastava [mailto:[protected]@xxxxxxxx.yyy]
Sent: Thursday, January 07, 2010 1:40 PM
To: contact; membership; [protected]@indiatodayclub.com
Subject: RE: Details of your order

Hi,

I have placed this order on 5th Jan and till now there is no update on this order. I called your customer care at following numbers:

[protected]
[protected]

your representative at both the numbers are saying, that this order has not yet been updated in their system. What a pathetic system you have, at one place your system generates email and sends me the copy of my order and at other end, your customer care executives doesn't have access to this order.

I was forced to place this order using COD. Initially I tried to pay the amount using my credit card, but thrice I got the error "Timed out". You can see this in "my order" section in my account.

If you can't update me on my order, then please cancel this order.

Rgds,
Ashish Srivastava
________________________________________
Date: Tue, 5 Jan 2010 17:32:06 +0530
From: [protected]@BagItToday.com
To: [protected]@xxxxxxxx.yyy
Subject: Details of your order
Hi!Ashish! At Your Service


Boutiques
Invitations
My Account





Thank You
Your order has been placed, here are the details:

Billing Id:[protected]
Date:[protected]:32:06.0
Mode of payment: cash
Total transaction amount: 1198.0

Products purchased

Reebok Lite speed shoes
Reebok Watch



Our executive will call you or send a sms to you to confirm your order. The order will be processed only once confirmed. To confirm your order right away, please call at[protected].

Kindly give us 3-4 weeks for processing of your order from the date of confirmation.

You will receive an email and a sms with your dispatch details.

For any further assistance call us at[protected] or email us at [protected]@bagittoday.com quoting the above mentioned Order ID.

P.S: Please note that our cash on delivery service is available in select locations only.Your order packet might be sent by VPP service of Indian post for which Indian post levies additional charges (5% of the invoice value) for their services, to be collected by your local post office.
*Conditions apply. Offer valid till stockslast.


Details of your order is also available
in your 'My Account' page.
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