[Resolved]  Bajaj Allianz General Insurance Co. Ltd. — Non-processing of the Insurance Claim no. OC[protected]-00005766

Honourable Sir/ Madam,

I had purchased Maruti Wagon-R from Magic Auto, New Delhi (RC copy attached). The said vehicle was comprehensively insured for IDV – INR 3,25,000.00 (copy attached) by Bajaj Allianz General Insurance Co. Ltd. vide Policy No. OG[protected]-[protected]Policy Issue Date - 06-FEB-2009; Policy Valid till 28-JAN-2010 Midnight). My vehicle met with an accident on 25/06/2009 (FIR copy attached) and the insurance company was duly informed. At present, the vehicle is lying at Maruti Dealer – Magic Auto workshop. The estimate given by Maruti Dealer is approx INR 3.60 Lacs. Despite this, insurance company has refused to entertain my claim of total loss. I had various meetings with claim officer (Surveyor) – Mr. Manohar Adhikari, Mr. Jatinder Singh (Asst. Manager – Claims), Mr. Gurpreet Singh (Executive – Claims), Mr. Devesh Kumar (Manager – Sales) & Ms Neha Bhalla (Regional Manager – Sales) who insisted on having the vehicle repaired by cutting & welding the body which is not safe as per experts of Maruti Workshop.

Insurance Company's Sales Manager Mr Devesh Kumar had agreed to process the claim by 20th Oct 2009 and on 20th Oct 2009 he has informed me that should go ahead with the litigation as the insurance company is not going to process the claim.

After this, a notice was sent to Bajaj Allianz General Insurance Co. Ltd. by my lawyer Mr Anoop Kumar (copy attached) on 26-Oct-2009, to which we have not received any response till date.

You will appreciate that only 4% of clients ask for claims (Source: newspaper article). And despite that, I’m being harassed for last 5 months. Therefore, I’m suffering on account of their non-processing of my genuine claim. I’m suffering loss of reputation in my job because of no vehicle and incurring damages for transportation to & fro from office and also for my social outings. I’ll request you to kindly take strict actions against the insurance company, their directors & managers for denying the genuine claim.
I sincerely hope that you will take appropriate action including the termination of their license for denying the genuine claims.


Yours Truly,

Ankur Batra