[Resolved]  Bajaj Allianz General Insurance Company Ltd — harasement

Address:North 24 Parganas, West Bengal

I have 2 nos of policies with above mentioend health insurence company. I am being harrased by the company. details are furnished below.

18/08/2011 Request for softcopy to renew OG[protected]-00000017 & OG[protected]-00000026 as it will expire on 8th Sept 2011
29/08/2011 Interesed in family floater health guard showing interest via mail
6/9/2011 Due to some prob In credit card (OTP not recd timely) not able to renew via phone[protected]
8/9/2011 Request for one personal in home to take cheque to renew existing policy & one form for health guard for my family.
9/9/2011 As no reply recd , request for early action and send a person to my present address at Rajasthan.
10/9/2011 Inform via phone that not able to sent the person to my present address so am send the document and cheque via courier
10/9/2011 Inform through mail about the details of the address where to send papers & cheques.
16/9/2011 Request to confirm my courier is recd from your side or not (cancel plan of health guard as I feel that your service is not upto mark)
16/9/2011 You asked for the confirmation of sending address
16/9/2011 I have confirmed the sending address
20/9/2011 No response till 20th, request once again is the cheque receve or not? [protected].)
20/9/2011 Against my complain provide track number 13205013.
22/9/2011 Request once again weather it is received by you or not.
22/9/2011 You asking details such as name amount,cheque number, consignment number
22/9/2011 Providing details immidiately from my side.
22/9/2011 Providing softcopy of courier which show mail recd on 15/09/2011
22/9/2011 after that you acknowledge the receipt of my cheque & say policy will take 4 days time
23/9/2011 Request 4 things to you and ask why should I continue with bajaj allianz
1. Unable to send a person to my present home address in Rajasthan.
2. Huge communication gap. as i lodge request more than two times.
3. I am sending courier in my own expenses. Fight with my courier company for the same.
4. Confirmation of receiving the cheque after 1 week.
28/09/2011 after no communication I request what cause the delay of issuing policy.
amount deducted from account on[protected]
30/09/2011 After no communication I request to terminate both the policy and request to back my money immidiately.
30/09/2011 Your personnel reply the mail but not providing any consignment number. Once again request for bank statement.
30/09/2011 Instead of terminating my policy as per 30th sept 11 mail you have said you are processing my policies.
1/10/2011 request once again to terminate the policy after not receiving any reply.
1/10/2011 13205013 track number provided after my request.
3/10/2011 request once more to terminate the policy
3/10/2011 After my mail reply from your side only matter is escalated but not providing any solution.
4/10/2011 request once more to terminate the policy
10/10/2011 request once more to terminate the policy
10/10/2011 Reply from your side : You are working on it still no solution from your side.
12/10/2011 Information from your side generation of policy OG[protected]-00000132 & OG[protected]-00000155
and u r in the process to send in my home after my request to terminate the policy.
13/10/2011 Request once again to terminate the policy and not to send my address.
15/10/2011 Send a mail which is not connected with me, can say fake mail.
17/10/2011 Once again request for cancellation of policy through mail
27/10/2011 13205013 track number given from your side, and infrom matter will be solved with in 24-48 hours
29/10/2011 A mail from my side informing you 48 hr passed no action taken.
29/10/2011 13752118 track number provided after my request.
31/10/2011 Inform me to deduct 25% deduction against my cancellation.
31/10/2011 Inform you that I have applied before regarding this.
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Aug 13, 2020
Complaint marked as Resolved 
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Comments

Dear Customer,

Bajaj Allianz always values its customers and hence is very sorry for the inconvenience caused to you.

Please note that we have received your request and investigating the matter. Can we request you to allow us some time into look this matter??? Our support staff will soon get in touch with you.

We would also like to inform you that we have created a separate customer care portal http://support.bajajallianz.com/support/ where you can post your queries.
We appreciate your patience and time.

Thanks and regards
Bajaj Allianz Customer Support

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