[Resolved]  Bajaj Bike - Swadeshi Auto 14, Raja Garden, New Delhi, India — Regarding bike service

Address:West Delhi, Delhi

Dear Sir,
My name is V Singhal
My bike no is i purchase this bike on the date of[protected] , 100 % cash down payment

Till today my bike has been giving a lot of problems (Paint peel off, ignition jam, horn problem, dent on petrol tank) which i have informed to the service station o[censored]r company . Till now there has been no positive reply from them as there are problems cuming up. From sep 2011 the bike has been entered the service center / showroom for nearly 6 times and till now they have not rectified the mistake till date.

So this is to inform you that by now if there is no action taken by you people then i think i really need to do somethin about this matter.
Kindly Contact me On - [protected] as i need to talk to you.

thanks
vinni singhal
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Aug 13, 2020
Complaint marked as Resolved 
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i[censored] r not able to do the same then we will meet at sunday and i wanna my bike with in same day











On Thu, May 3, 2012 at 12:52 PM, SWADESHI SERVICE <[protected]@swadeshibajaj.com> wrote:



Not possible before 7AM in morning & no standby vehicle. Please make it convenient to visit on working day during working hours & else drop your vehicle in evening & collect next day. Please help us to serve you better.



Mahender Arora



----- Original Message -----

From:vinni singhal



To: SWADESHI SERVICE ; [protected]@bajajauto.co.in ; chander sadhwani ; [protected]@bajajauto.co.in ; [protected]@moneycontrol.com

Cc: JITENDRAKUMAR ARORA ; Sumit Kapoor

Sent: Wednesday, May 02, 2012 9:25 PM

Subject: Re: Fw: poor service of bajaj






On Tue, May 1, 2012 at 10:10 PM, vinni singhal <[protected]@gmail.com> wrote:


u can collect my bike from my residence before 7-00 am but please also provide me a stand by bike for my daily routine job

thakns

vinni singhal





On Tue, May 1, 2012 at 12:42 PM, SWADESHI SERVICE <[protected]@swadeshibajaj.com> wrote:



Requested once again, Pl. visit our workshop to resolve the issue.Also we can collect your from you residence if you allow us.



Mahender Arora



----- Original Message -----

From:vinni singhal



To:SWADESHI SERVICE ; [protected]@bajajauto.co.in ; Sumit Kapoor ; JITENDRAKUMAR ARORA ; chander sadhwani ; [protected]@moneycontrol.com ; [protected]@bajajauto.co.in

Sent: Monday, April 30, 2012 8:26 PM

Subject: Fwd: Fw: poor service of bajaj






[protected] Forwarded message[protected]
From: vinni singhal <[protected]@gmail.com>
Date: Sun, Apr 29, 2012 at 1:47 PM
Subject: Fwd: Fw: poor service of bajaj
To: SWADESHI SERVICE <[protected]@swadeshibajaj.com>, [protected]@bajajauto.co.in, Sumit Kapoor <[protected]@swadeshigroup.com>, JITENDRAKUMAR ARORA <[protected]@bajajauto.co.in>, chander sadhwani <[protected]@bajajauto.co.in>, [protected]@moneycontrol.com, [protected]@bajajauto.co.in






[protected] Forwarded message[protected]
From: vinni singhal <[protected]@gmail.com>


Date: Sun, Apr 29, 2012 at 1:34 PM
Subject: Re: Fw: poor service of bajaj



To: SWADESHI SERVICE <[protected]@swadeshibajaj.com>, [protected]@bajajauto.co.in, Sumit Kapoor <[protected]@swadeshigroup.com>, JITENDRAKUMAR ARORA <[protected]@bajajauto.co.in>, chander sadhwani <[protected]@bajajauto.co.in>, [protected]@moneycontrol.com, [protected]@bajajauto.co.in



Dear Mr J K Arora Sir,

Please find the attached file contain a video clip

today i am facing a lots of problem ignition lock jam and bike can't be start . i think your not able to resolve this type of problem ...

after a lots of reminder i have not received any response from your side

thanks

vinni singhal




On Wed, Apr 25, 2012 at 8:38 PM, vinni singhal <[protected]@gmail.com> wrote:




Dear Sir,

due to heavy pressure of work i am unable to come on Saturday, i will come to your place on Sunday only

thanks

vinni singhal






On Wed, Apr 25, 2012 at 5:19 PM, SWADESHI SERVICE <[protected]@swadeshibajaj.com> wrote:



Dear Sir,

You are humbly requested to Please visit us on 28.04.2012 (Saturday), so that we can get check you bike from our Area Service Manager - BajajAuto.





Thanks & Regards,

Mahender Arora

Works Manager

[protected]



----- Original Message -----

From:vinni singhal



To:JITENDRAKUMAR ARORA ; chander sadhwani ; [protected]@moneycontrol.com ; [protected]@bajajauto.co.in

Cc:SWADESHI SERVICE ; [protected]@bajajauto.co.in ; Sumit Kapoor

Sent: Tuesday, April 24, 2012 9:25 PM

Subject: Re: Fw: poor service of bajaj




Dear Sir,

Please read my mail / remarks very care fully ignition lock of my bike has been jam many time already showing to your engg. and Showroom company representative Ms bhawana & i have already inform to your service center ( please check all the service record/ inspection sheet fill up by adviser . still your person your not able to service my bike properly still i m confirming to you lock jam many times ????

so please do the need full (other wise i am sending the damage parts to company free of cost for further research)









thanks

vinni singhal



On Tue, Apr 24, 2012 at 8:38 AM, JITENDRAKUMAR ARORA <[protected]@bajajauto.co.in> wrote:


Dear Mr Vinni

your vehicle had been inspected during your last visit and as per experts / engr at delership, lock operation was ok. Still if you feel there is problem, once again please visit swadeshi auto and contact mr mahender arora, who shall address issue if any. Please approah them.

Regards

J K ARORA
REG.MGR(SERVICE)
-----Original message-----
From: vinni singhal
Sent: 23/04/2012, 9:11 pm
To: SWADESHI SERVICE
Cc: JITENDRAKUMAR ARORA; CUSTOMER SUPPORT; [protected]@bajajauto.co.in; Sumit Kapoor; Delhi Regional Office
Subject: Re: Fw: Fw: poor service of bajaj



dear Sir,

Still & till date the ignition lock of my bike jam many time i have already inform to your person & ms Bhawna physical after the service so please confirm the same from her first and i want to hand over to you my bike in the presence of any sr person of your company other wise you also not full fill your commitment... and please also confirm the below mention problem also

still this is not resolve by you after 6 service has been done



1) Paint peel off,

2) some time Horn not working

3 )ignition / lock jam many time



4) i have found Dent on petrol tank during last service you accept the same done by your side still this is not resolve





thanks

vinni singhal




On Tue, Apr 17, 2012 at 11:55 AM, SWADESHI SERVICE <[protected]@swadeshibajaj.com> wrote:





Dear Sir,

Please refer your complaint, We have checked the IGNITION LOCK on your last visit and at that time it was found o.k.

If You are stiil facing the problem, Please visit our service center for necessary inspection and repair of youe vehicle.





Thanks & Regards,

Mahender Arora

Works Manager

[protected]




----- Original Message -----

From:vinni singhal

To:SWADESHI SERVICE




Cc:JITENDRAKUMAR ARORA ; [protected]@bajajauto.co.in ; [protected]@bajajauto.co.in ; Sumit Kapoor ; chander sadhwani


Sent: Monday, April 16, 2012 9:40 PM

Subject: Re: Fw: Fw: poor service of bajaj





Dear Sir,





can you please show me my all 6 service job card ? because in all i have face same problem IGNITION LOCK JAM MANY TIME

regarding this Ms Bhawna already know about the same.

thanks

vinni singhal





On Sat, Apr 14, 2012 at 12:27 PM, SWADESHI SERVICE <[protected]@swadeshibajaj.com> wrote:





Dear Sir,

We are always ready to repair or replace the defective parts against manufacturing defect.

But whensoever, We checked your bike for the below mentioned complaint always we found o.k.

However, We had requested in our previous mail to visit our service center if you have any problem in your bike.

We assure you will definitely replace the part according to warranty policy if it is found defective in our examine.You can call me for any assistance.






Thanks & Regards,

Mahender Arora

Works Manager

[protected]





----- Original Message -----
From: vinni singhal


To: SWADESHI SERVICE

Cc: Sumit Kapoor ; JITENDRAKUMAR ARORA ; [protected]@bajajauto.co.in ; [protected]@bajajauto.co.in ; chander sadhwani

Sent: Friday, April 13, 2012 9:23 PM

Subject: Re: Fw: poor service of bajaj








On Fri, Apr 13, 2012 at 9:23 PM, vinni singhal <[protected]@gmail.com> wrote:





Dear Sir,



Thanks for your earlier reply,



i would like to draw your kind attention in the below mention yes your representative visited my place but still my problem not resolve( he is not



able to resolve that complaint ) first i would like to aware to you what is the problem is IGNITION LOCK JAM MANY TIME "& still this not





resolve from your side why can you please explain he spend only 5 min with me. My vehicle is already working but many time IGNITION JAM



so focus on this.



if your Sr. Person want to check my bike then they judge very well what is the problem in my bike so please do the need full.



from the date of purchasing i am facing the below mention problem till date your are not able to resolve my problem during 6 service




1) Paint peel off,

2) some time Horn not working

3 )ignition / lock jam many time



4) i have found Dent on petrol tank during last service you accept the same done by your side still this is not resolve




still this is not resolve please check my all 6 service record all the same complaint is repat

during service i m not satisfied from your side



so this is my request to all of you please resolve the same on urgent basis waiting for your response



Thanks

vinni Singhal

MANAGER

MENETA Automotive Component Pvt. LTD














On Tue, Apr 10, 2012 at 3:10 PM, SWADESHI SERVICE <[protected]@swadeshibajaj.com> wrote:






Dear Sir,

We are in receipt of your mail and noted the contents. We sincerely regret for all the inconvenience cause to you.




In reference to above we would like to draw your attention that our representative has been visited to you for the complaint of Vehicle Not Start. But when he reached at your place, found the vehicle is already in start condition.

However, Still If you are not satisfied with performance of vehicle, we would request to please visit our service center with the vehicle from 9:00 A.M To 3:00 P:M. (Monday- Weekly Off).

We assure you our best services at all time.




Thanks & Regards,

Mahender Arora

Works Manager

[protected]




----- Original Message -----
From:vinni singhal

To: [protected]@swadeshibajaj.com ; [protected]@swadeshibajaj.com

Sent: Sunday, April 08, 2012 12:48 PM

Subject: Fwd: poor service of bajaj






[protected] Forwarded message[protected]
From: vinni singhal <[protected]@gmail.com>
Date: Sun, Apr 8, 2012 at 12:46 PM
Subject: poor service of bajaj
To: [protected]@bajajauto.co.in, [protected]@bajajauto.co.in, [protected]@bajajauto.co.in


Dear Sir,
My name is V Singhal
My bike no is i purchase this bike on the date of[protected], 100 % cash down payment

Till today my bike has been giving a lot of problems (Paint peel off, ignition jam, horn problem, dent on petrol tank) which i have informed to the service station o[censored]r company . Till now there has been no positive reply from them as there are problems cuming up. From sep 2011 the bike has been entered the service center / showroom for nearly 6 times and till now they have not rectified the mistake till date.

So this is to inform you that by now if there is no action taken by you people then i think i really need to do somethin about this matter.
Kindly Contact me On - [protected] as i need to talk to you.

thanks
vinni singhal

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