[Resolved]  Bajaj Electronics / Lg Split Ac — Irresponsibility and cheating

Address:Rangareddy, Andhra Pradesh

Bajaj Electronics at Kukatpally-Hyderbad had sold me a LG split AC on the word that they will provide free installation with the purchase. They have not reflected the cost of installation on the invoice and deducted the required amount for installation (Rs 800) from the price they initally quoted to me and printed the invoice for the same (RS 24,700). After a day of delivery two person visited my house to install the AC but when i enquired if they are from LG and has the dealer requested for the installation, they mentioned that they were sent by Bajaj electronics and are a third party dealers of LG. After they started working on the instllations, i quickly realised that they were completly in experienced and doesnt have any clue to install the AC, instead they made huge hole in the wall of my bedroom which is visible even after the indoor unit is fitted on the wall. To get it repaired i have to shell another RS 500, over this they have installed the outsite condenser in a very unfavourable location and on my insisting them to change the location they laft the place without even completeing the installation. Since the work was half done and i had no way to go, i called up Bajaj electronics to know if they will send somebody else, but still there is no response and i am waiting without a proper response from them. Without a go from them, i called up LG customer care and to my shock they revealed that all the installation are done free of cost and by LG authorised technicians only, and when u asked them to chek if there was an installation request for my product. They confirmed that the dealer has not aproched them in any way requesting for installation.
I would consider that Bajaj electronics is cheating the customer,
1) By not informing that the installation is provided free from the Company and publishing it as its own advantage.
2) Instead of asking the customer ot call up the company, it is sending its own emplyees or rathers goons for the installation and they would collect the informed amount( RS 800) which i beleive would go back to Bajaj.
3)The installation done are not proper and the Brand image of the company gets a hit since the guys say that they represent LG electronics in general.
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Aug 14, 2020
Complaint marked as Resolved 
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What he said is 100% true. This bajaj electronics, Panjagutta, next to Central is really a stores...I got my ac 14th of april and still it is not installed and if i call them they are so arogant that they are not even answering to calls...NO BODY GET INTO TRAP OF BAJAJ ELECTRONICS
Hello

Why dont you call someone else like an electrician to install the AC instead.
You dont have to wait for bajaj people to come and install..

The electrician would only take 200-300 rupees for installation..

I hope you can afford that since you can afford an AC.

its very hot weather, dont wait for someone else to do the work, do it yourself!

Thanks


Keshav
Consumer Complaints Forum
yes cheating...need necessary action against them.
I bought LCD TV in Bajaj Electronics (panjagutta showroom) in last month. The LCD has an offer of free Sony USB. I'm asking these showroom people from past 1month but till now I did not received it. I don't know what might be the reason but always these people say wait for 1 or 2days no stock available in godown

I called them and went to showroom almost 20 times.. These people are very much irresponsible.
Even the customer care executives don't have manners when speaking to their customers

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