[Resolved]  Bajaj Finserv Lending — Personal Loan

Address:Tiruvallur, Tamil Nadu

I have taken a loan from Bajaj Finserv Lending on Feb this year, I have been paying it properly through ECS, the ECS of Bajaj Finserv Lending seems to have some problem when i sufficient amount in my account it says "transaction stopped" when i contacted my bank they said drawee has some problem with the ECS not from my side and the other thing it did not say "Insufficient Funds" any time in the statement I use to pay the money well before the ECS date and i have proof for that as well.

The ECS did not go through properly for a month and person from bank said that bank did not receive the ECS amount I have to give a cheque from my side I reinstated to check from his end but he did not do that he was continously calling me and asking for the cheque, so finally I gave the cheque to be honest these days I do not use cheque much so my signature did not match and it bounced.

From my bank i got a 600 rs cheque bouncing charges and from the Bajaj Finserv i got 600 rs late payment fee actually it was not fault on my part any time. I have proof as well till date

I got a call from Bajaj Finserv Lending employee try to threaten me and using abusive langauge i told him not to do that he was very rude at me and unfortunately I was pout of station they reached my parents and disturbed them couple of times. He said he can do what ever he want, I asked my move legally if its my fault I bear but he said that he will come to my home with people then I have paid all the ECS till date but I still have 2500 rs penalty from bank and I have paid the Loan amount till date.

I will pay the money honestly but need reversal of those charges which was not on my part

Loan a/c no: 4030PL00118695
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Aug 13, 2020
Complaint marked as Resolved 
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Dear Fazil,

Thank you for sharing your Loan Account Number.

We have already initiated the process of resolution of your query. You shall hear from us in the next 48 Working hours.

During this time, should you wish to contact us, please write to us on [protected]@bajajfinserv.in mentioning your Loan Account Number in the subject.

With regards,

weCare
Bajaj Finserv Lending
Hello;

I am calling in regards to my Consumer Durable Loan number 5770CD00192121;
I had been your customer for a long time and never had any issue with my ECS,
this is the first time my ECS was bounced, when contacted my bank about the reason for bounce the Branch Manager said that the ECS Mandate was not sent to the bank hence the ECS was been bounced, Now when your executive calls for the payment i informed him about the same and asked him to get the Mandate updated with my Bank, for which he said that it was a technical error from Bajaj finserv as they had shifted from mumbai to Pune.
And here i don't understand why my bank will bounce the ECS where in i got sufficient fund available, and i had already given a authority to get the funds cleared automatically on every 5th of the month for the amount of Rs.3, 749/-
Because of this 2 ECS bounce my CIBIL rating had been drastically affected.
I believe in your bank that is why i had a loan from you guys and i want you to get things sorted out, if not then i had to forcefully send a complaint letter the RBI Vigilance Wing.
I want my first ECS to be taken in the form of ECS not by cheque or Cash.
I had the Proof of my bank statement.


Note: I don't want any person calling me or Harassing for recovery and very Important i want my cibil to be updated with the technical error happened from your end.

Be a Gentleman Finance.

Thanks and Regards;


Johnson Marian

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