[Resolved] Bajaj Pulsar Dts - I 150cc — Inefficiant Service at Service Center
Hi, To whoever it may concern. I bought mu Pulsar on 24th Jan 2007 and have completed 10300 KM till date. I have no complaints with the Bike as such but I had a very diappointting and sour service from one of the service centre. This is the Sarvodaya Bajaj Service Centre on Mira-Bhyandar road opp silver park, Thane, Maharashtra. My bike's fule gauge was not reading correctly and hence i went in for a check up. They said the fuel gauge (Tank Unit) needs to be changed, and they said they do not have it in stock and will call me once they get it, it should 3-4 days to get the fresh stock. This was way back in October 2007 and after repeated reminders and several visits to the centre they were not able to get the tank unit till date. Fedup of the responce and wait i went in to another service centre - United Automobiles, near Toll Plasa, Dahisar (E), Western Express highway and asked for the tank unit if they have it. Even they did not had it in stock and said will get it for me. They call me after two days saying my fuel gauge has arrived. Today I took my bike to this service station at Dahisar and they got the fuel gauge changed, at the same time the fellow took and extra effort to check what is the problem and discovered that the tank unit was fine and there is sone problem in the Digital display unit. He showed me both (new and old) tank units and the readings were the same. At full tank the reading is showing about 30%. He suggested that i speak with Sarvodaya Bajaj a they did not check the problem in the first place and have given incorrect resolution. In the mean while waiting for the Tank Unit i have passed my one year mark and the bike is out of warrant. The service station at Mira-Bhayandar road is closed not for renovation. This was their fault that they have not checked for the problem and unnecessarly made me wait for a Tank Unit which was not required and pass my Gaurentee period. Iam feeling beeing cheated, as any Gaurantee stuff i have to go to Sarvodaya Bajaj and they donot even know to check the problem correctly. I would like to Add Bajaj Have created one of the finest Engine a two weeler can have but services like the mentioned above is spoling that reputition. I would also like to Add that the service station -United Automobiles at Dahisar, maharastra (full address mentioned above) has give me the best service till date, the people there are friendly and they go the extra mile to satisfy a customer. Please look into the above matter for Sarvodaya Bajaj service station and provide a resolution.
Complaint marked as Resolved Aug 14, 2020