[Resolved]  Bangalore One — Bangalore One Harrashment

Address:Bangalore, Karnataka

Couple of days back (to be precise 17 May 2011), I went to HSR Layout BDA complex to pay my electricity bill. The time was 7.35 pm. Firstly I went to the counter which is in the parking area. I was told by the lady operator that the server is down and payment cannot be collected. She was busy reconciling the collections.

I thought of trying my luck with the main counter inside the BDA complex. The time when was around 7.40 pm. I was surprised to know that the server was working as a customer was paying his bill. When my turn came, I was told that the time is over and the bill cannot be collected. It was exactly 7.45 pm then. When I reminded them about the service time, Mr. Sunil, strictly instructed the lady operator not to collect the bill any more as he has completed his collection counting and reporting work. In spite of several request, he did not oblige. First he did not respond to us and then he started shouting and starting instructing us that we need to come by 7.30 pm to pay the bill. The argument was in vein. I then asked him about the phone number where I can complain, he laughingly pointed us to the door as if even if our complain would never be heard and no action would be taken against him. I then called the project manager but by that time it was already 8 pm.

Overall it was a very bad experience and request you to strictly condemn the behavior and attitude of Bangalore One Staffs and specially that of Mr. Sunil. Some strict action should be taken against him so that such actions are not repeated and customer should not suffer.

There were 3 more person who suffered along with me. One among them is Mr. Sekhar ([protected]).

Also would like to being to your notice that most of the time, only one counter is functional at HSR layout BDA complex.

Warm Regards,
Abhishek
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Aug 13, 2020
Complaint marked as Resolved 
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    +91 63 6183 7851 [Help Desk]
    +91 99 8634 9582
    +91 80 2222 1935 [Karnataka One PMU]
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    13, C.R.N Chambers, 2nd Floor, Kasturba Road, Bengaluru, Karnataka, India - 560001
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