[Resolved] Barclays Bank — Barclays Bank jeopardized my life
I got the Barclaycard in November 2007 in Mumbai. As a responsible customer I was pretty regular in making all my credit card payments and was satisfied with Barclays Bank services until August, 2008. In august 2008 ( Sorry to say that I don’t remember the exact dates) I was trying to book Bus ticket online from Bangalore to Pune with Raj Travels (
http://www.raj.travel ) . When I was trying to make payment using Barclays card it was showing payment gateway error, hence I left the attempt and bought the ticket from Traveler’s counter paying cash.
After that I was shocked on seeing the Barclays card statement which was showing that I had made 9 (Nine) transaction on the same day same time with Raj Travels to Travel from Bangalore to Pune. As soon as I got the statement, I made a complaint with Barclays Bank customer care and the Customer care executive assured me that , "this is a technical problem and will be solved very soon and you need not to pay the mentioned amount". After that I used the card as usual. But after that they kept on sending the statement including that same error transactions with out resolving that and also charging interest on the same. I told them that I won’t be paying any amount for which I made the transactions until and unless they resolve the issue. This is where my disappointment started. After this incident, I continuously called up the customer care and sent two postal mail with the Xerox of the ticket I purchased, asking them to take the corrective steps, but every time I was told that in the next bill it will be corrected. However, no such action has yet been taken. And as per the discussion with the executive the gentle man assured me that Barclays won’t charge any penalty for this as this is a technical problem and I told that I will only pay the small balance amount once you clear this issue. But Barclays never kept the word as usual even after calling many times, no proper action was taken and this issue is still pending.
After this I went abroad for work purpose. ( I even used the Barclays card abroad Before this and I made all the payments with all the charges) . Before going abroad I called the customer care ( the Bank does not have any branches or offices where a customer can go in person) asking them again to solve the issue and asked them to update me on the same and I have given them my email id to contact. But as usual they never contacted me.And from September 2008 I am not using that credit card. When I came back from Abroad, as a committed family member, I applied for personal loan for some major family needs and the loan was rejected just because of my CIBIL credit history which was misrepresented by Barclays Bank, which is actually their fault. Because of this I had to face severe personal and family insults and which leads to major consequences due to no fault of mine.
The last complaint I made is with no: CAS 2788697 three weeks back and also mailed many times quoting the same . I have also mailed to the grievance Department at
[protected]@barclays.com two weeks back but have not received any reply from them till now.
Now I need a immediate resolution for this with your highly valued Justice - as this is ruining my life - including compensation for what me and my family suffered , the CIBIL status to be marked positive and re activate the Barclays credit card with no outstanding to pay from my side.
Complaint marked as Resolved Nov 15, 2016
Settled with them with mutual conditions
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