[Resolved]  Bata India Ltd / Reliance Footprint, Phoenix Market City, Mumbai — malpractice

ths must hv certainly haapend wit dis person.i ws2 nt gvn proper services by the store, very disappointed, wud nevr buy any product from here again

Sir/Madam,

This mail is to bring to your notice about the Reliance foot print show room, Bijai main road, near Auto Matrix, Mangalore - 575004 -

I had been to the show room on the 19th of December and purchased a pair of formal shoe for my daughter of Rs. 750. Since the strap was hurting her toe, she had been to the reliance show room to exchange the same. Not finding a pair of her choice, the person incharge said that she could re visit after 15-20 days. When she went back after 20 days, still not finding a suitable pair he said again she could come back in another few days. On telling them that she would be going out of station for about 2 months, the person incharge of the show room told her to come back after she returned. A few days ago when I went with her and visited Reliance foot print she selected a pair to exchange with the previous, they didn't accept the exchange. Hence I lodge this complaint. Do look into the matter.

I would appreciate, if I get a line in reply,

Felix Albuquerque.

I visited the store in Chennai in the end week of December and bought a footwear worth Rs. 800. At the time of purchase of the footwear, I was told by the salesperson in the store that its a high quality footwear and they give 6 months of warranty on this particular brand. Hardly after 4 months, the threads from the footwear started coming out, and the most surprising part was even the colour of the footwear started coming out. And to my surprise, when I went to the store to return the slippers, they said that 5 months is more than sufficient time for a footwear to wear off and no company gives any guarantee on the quality of the footwear. I would really like you to take this matter seriously and do something about it so that they stop cheating people by keeping all local brands in their store and selling them at higher price

I bought a ladies purse "Just Jane" from reliance footprint Amritsar branch on first april 2009.After two months use the buckle had come out and it was taken to the same shop.They kept the bag for a week and gave it back after being repaired by a local person.The leather layer started to peel off and the bag was again taken to reliance footprint.When i met the manager, he told me that a sale is going on i cant do anything right now.Once the sale is over, you bring the purse back for replacement as per their words.When i went to give the bag the shop was closed and on further enquiry I found that the franchisee has been closed down for good.They had my mobile number and they did not inform me about the closure.

The Concerned Person,

The way you guys promote about various offers, discounts etc, why dont you also tell the consumers about the cheapest quality products (and oldest) that are being sold at your outlets? (Specially, Rel Footprint, Koramangala, near Forum mall, Bangalore).

I bought a pair of Mancini shoes[protected] is the item code I guess) in June 2009 on certain discount which had the MRP of Rs. 2299. Day before yesterday I found the sole cracked across the width. When I took the shoes to the shop, they said that since its a discounted product, they wouldn't replace the shoes/ change the sole. Their solution was, I will have to pay Rs. 200 and wait for 15 days to get the shoes back with new soles

Now please tell me, if I have to buy a pair of shoes from Reliance for Rs.1200 or so and it gets cracked within 6 months, why would I not go to some cheaper thing, buy for 400 bucks, wear it and throw it off after 8-10-12 months.

This was my 1st pair of shoes from Reliance, and I bought from you just because of the brand "RELIANCE". If this is the way you treat your consumers (read as cheating), I will vow not to use anything with Reliance's name and to ask as many people as possible to avoid any Reliance products.

No regards,
Devashish Rai

From: Harshad Dave
B.Com LLB advocate
Ph no. [protected]
Dt:4/3/2010



To,
Head of reliance foot print
Ahmedabad

Ref: bill no : C6237#0029, DT: 17/1/2010
Complain record no: 059 dt:12/2/2010


Dear sir,
With reference to above, I inform you that I have purchased one pair of shoes from reliance foot print at C.G.ROAD, on 17/1/2010. surprisingly before completion of one month, the stitches of shoes brakes and shoe became deshaped. I visited your stall and they promise me to repair in such a fashion that it looks new one and send me receipt no. J9 dt. 17/1/2010.

When I went to your store for talking delivery at this shoes I found the shoes in deshape which any one can easily mark. I inform about it, but the concern person inform me “nothing will do if you want to take you, take it, we are not responsible for any sales after service”

Now I once upon request you to resolve this issue amicable as per customer’s wish otherwise I have no alternative but to approach consumer court for any grievances

To Head Office
relaince foot print,

dear sir/madam

my self balraj singh staying in amritsar . there is new opening of reliance foot print, i bought puma sandals on sunday 2 aug 2010 and today 5 aug 2010 .i wear my sandal only one day and al the threads are coming out slowly . i been to store back ask the manager for replacement . he said he ll do it but after some time he came back to me and said we cant give you and exchange . i was not returning back that i dont like it it was damaged item . and he said hes not allowed to return back .
so if you can take any action . you can inform me on my e mail
[protected]@gmail.com
thats item si under sale

regards
your customer

balraj singh

Dear Sir,
Even I was cheated by reliance footprint store. I bought a Redtape shoes at a price of Rs.2250 about 20 days ago, on the 5th of September. But, within this time period, the sole of the shoes has given cracks, and when asked for replacement, the people at the store are that I have used the shoes roughly. I would also like to point out that the sole is hollow and there's nothing but air inside. And this is a clear evidence of a manufacturing defect. They say that due to rough usage, the sole got worn away and the product cannot be replaced. Even after a prolonged argument for 30 minutes, they didn't give in. They say its rough usage. I'm not able to comprehend that my previous shoes, which I used for almost 2 years, were not even worn out at the sole, and now, they tell that I dont know to handle shoes. Are the customers fools to use such costly pair of shoes roughly and take them for replacement. Hats off reliance for CHEATING CUSTOMERS on a daily basis.
Hope someone with authority looks into this matter. Please do let me know any solutions at my contact number: [protected]
Dinesh

I am satisfied with Reliance Foot Print.

It is your mistake that you have not reverified with the bill desk.

A customer like you might have picked up a pair from a non discounted place & may have just dumped it into the different slot.

I have gat a good pair of Shoes & a belt with a good price & its worth to buy at Reliance Foot print.

I am waiting when will the shop at Kandivali Growells starts.

All the best Reliance foot Print.

I am seeing lots o[censored]nrelated complaints about Reliance foot Print.

If a thread comes out or a buckle comes out, come on yaar this is not Reliance mistake.
It is ur mistake that u may be overloaded the material in that thing.

Even shoes some people use it very rough.

I feel that such customers needs a product which must listen to them & must work like a donkey.

Come on dear, even a Human being falls ill if you treat your health or eat rubbish.

Please take care of your self dear

Dear Sir,
I was cheated by reliance footprint store Himayata Nagar, Hyderabad, AP. I bought a Redtape shoes at a price of Rs.2250 on the 18th of September. Since there was defect they told me to wait for 10 days which i did. They took 15 days to give me the new pair. They looks fine, but, I wore it 3 or 4 times till date. They now looks like secnds shoe. I went to the shop and when asked for replacement, the people at the store are they told me that they cannot do anything as time has passed and i dont have recipts. I showed them my credit card bill thru which i made payment. This is a clear manufacturing defect. My foot is also paining when i wear that shoes. After a prolonged argument for they didn't give in. I walked out the show room frustrated and told the manager that i will never step into any reliance footprint show room bcos they sell second hand shoes. I flet frustrated and cheated after buying such costly pair of shoes Hats off reliance for CHEATING CUSTOMERS on a daily basis.

I had purchased 3 pair of shoes, two of them hi attitude and one lotto on 08.04/2011. Out which two hi attitude shoes I am using. But I have realised that I have wasted my money in purchasing these two hi-attitude shoes. these shoes are of poor quality. Just withing 17 days their stiching have come out. When I contacted Reliance Mart - Fatima Nagar Pune. They want receipt, But I had never found this problem before in shoes case. As I had paid the money through credit card (Rs 1968.50/- for the above shoes), Can they regenerated from my payment reference. But they say they Cant help. Hence I have lost at least Rs 1200/- for two attitude shoes.
Referene Number fot the purchase is as under: -
08/04/2011 74056631099000000467458 RELIANCE HYPERMART LIM Rs. 1, 968.50(DR)


YOGESH SINGH
PUNE

i totaly agree wid u sir.
this had happened to me too.

Puma Shoe — Places worn out

I purchased a shoes 6-8 months back and the lases worn out. Now I can't wear it anymore and none of the PUMA showroom has lases available.
One of the showroom sales person in South Ex market told me up front that they don't even sell the lases.

It's quite frustrating and aggravating that they are selling shoes but not their lases. Now I can surely buy it from outside but I wanted to ensure I stick to Puma. I hope some of the Puma people are reading this and understand that after sale service is equally important.



Sanaur...

i want to buy this shoe, but available in your Durgapur store WB.My email id is [protected]@gmail.com contract no is, [protected] reply i hope positively reply as soon as possible,

i bought one Reebok brand sandals and Puma brand slippers for my son vide bill no 000595 dated 27.05.2012. Within two months the sole of the sandals came out and the slipper got cracked from the centre . On contacting the store at Moments Mall, Kirti nagar, New Delhi - the store incharge simply refused to get it replaced or mended . Its really sad that a company of such big name is cheating the customers like this. The staff dont have the manners how to talk to the customer. The customers should come together and boycott such big names, Though we know nothing is going to happen in our country by posting these complaints, but at least gives a satisfaction that we have raised a voice against. The companies take the consumer for granted and are not bothered about their value for money.

I would appreciate if the complaint will be looked into.


Kavita chanana

Dear sir i bought a pair of red tape foot wear 4 about 1600 rs in sep 12 but with in 6 month its upper soul part got fully damaged but ur intelligent official drawing heavy salary told me that they are not bothered after 6 months of purchase date of product . I purchased it from RELIANCE FOOTPRINT LTD PLOT NO 6, KATARIA CHAMBERS ITI ROAD AUNDH PUNE MAHARASTRA. . I just want to know that your policy are not in benefit of customer because if a customer purchase a product 4 rs 1600 of a company like RED TAPE feels cheated if his money goes in dustbin just tell me what to do and where should i go to get value of my money .As per ur your policy ur manager is not ready to exchange the product .i have read other customer complaints also and found that there are many people like me kindly make change in ur policy of cheating people by saying that ur policy covers for 3 months why should we buy such expensive and so called branded product i am using woodland for years and am fan of it. This is for sure that i would never GO to RELIANCE FOOTPRINT AGAIN and also request my friends and all who r reading this .Never even visit their branch to get their footprint on our face . NOW KINDLY DO THE NEEDFUL. .

I have purchased a pair of shoes 'SKECHERS' bearing article no.[protected] from Reliance Foortprint, Elante Mall, Chandigarh vide invoice No. 43 dated 14th July, 2013. I am really disappointed of the quality of shoes of international brand. The said pair of shoes is not in a wearable condition in just two months. Its pasting has uprooted from different places and its nylon cloths has also torn off itself. I have complained about this to your outlet at Elante Mall, Chandigarh either to repair the same or to replace it. Your outlet issued me receipt No. 002 dated 2.10.2013 and assured me that my pair of shoes either will be replaced or repaired by 10.10.2013 positively. On 11.10.2013, I made a call to Mr. Kulbir, Salesman at your outlet and he informed me that I can take back my pair of shoes as it is. I also made a call to Mr.Sarabjit Singh, Store Manager on his mobile No. [protected] and he showed his inability to replace or repair and asked me to take back my shoes. It is really surprised to see that such an international company is behaving like this and unable to replace my shoes which is of international brand. Your international company is dealing with international brands. One who has come to your outlet for purchase of shoes has not spend petty amount for such purchases. A pair of shoes costing above Rs.3000/- means something and one person expect that it should atleast worry-free for one year.But this pair of shoes is not in a wearable condition even after a period of two months even it is used randomly. I request you to kindly replace this pair of shoes immediately.

we got five coupons of rs 750 each .we had to do shopping for rs 7500.Today on 9th June we purchase two bags, of 1850 each, one hand purse of rs1700 and a pair of bellies for rs 1500, total purchase of rs6894 so we gave four coupons that is for rs3000and cash rs 3894. Just after an hour we realised that if total shopping done for rs 7500 would lead us to give only rs 3750 +one item also so we rushed to the store and asked him to do the same by accepting the remaining one coupon but he refused saying that the process will not accept and now again we have to purchase item of rs 1500 and he told that the company will accept in a single bill.This is sheer on their part .We think that the same day the remaining bill could also be adjusted with the first one.card no-[protected], vipin kapoor, date09.06.2015. RELIANCE FOOT PRINT, PLOT NO-1, HOTEL CELEBRATIONS, KOTRI ROAD, GUMANPURA, KOTA, RAJASTHAN-324007
IT IS A MATTER OF DISGRACE ON YOUR PART.