[Resolved]  ACT Fibernet — Worst Service

Beam Telecom — BEAM TELECOM IS WORST IN HYDERABAD

Hi i am using beam telecom from past 4months..i must say it is the worst internet service provider i have ever used in my life..there are frequent wire connections and customer service is very very very poor please dont go for it

Beam Telecom — Worst Service

I am using beam telecom internet. from last two weeks 27 march evening , am not able to connect to internet. from that day, everyday i am calling to customer care twice, they always told me that they will resolve the issue within 24 hours but till they have not done anything. they charge us fully for month even if we are using or not. now i cant do anything they are charging me everyday 33.33 rs, even am not accessing internet from last two weeks.i have never seen such types of poor customer service in my life

vijay telecom — Regards Bill payment

Hi I m Ganesh

Dear customer

landline NO;[protected]
We have pay on time bill payment for every month . but past three month we have trouble on ur side . you bill+ add due amount. please refer
bill date, number amount
17/03/2012- 18354 215
17/04/2012 12925 170
15/05/2012 10035 170
kindly help as to clear this issue immediately
Regards
Ganesh

dear customer

Above mention my issue on landline bill payment

I complaint there that my internet connection is not working, they raised a ticket and said that you problem will be solved in 24hours. It is almost more than 48 hours and I didn't got any call from there technician. I called up again and they said technician will be at your place in next 1-2 hours. But he didn't came even after 5 hours.

Don't but beam telecom connection for internet. They are having good internet but in terms of service they are ZERO.
Every 15 days your connection will be down and you need to call them up.


Regards,
Kushal

Hi kushal, what man why dont u shift to another ISP.

Hi,

Earlier beam was providing good service but now from last few months they are not attending customers issue on priority. I suggest not to choose beam as internet service provider.

Customer representatives/ technicians will simply harrash you. They just call you only to tell that your last date for bill payment is blah blah and make sure you pay on time. Otherwise they are very busy guys when it come to provide a good service.

I request consumer court to make a note of this and do the needful. Thanks.

Regards,
Vijay
telecom nagar, Gachibowli

Yes I agree... I am following up on internet disconnection for the past 5 days and I am still facing issue. Today also a ticket was closed even without asking me about it.
I am very disappointed with the service and I am planning to close the connection and opt for a new one.

No cooperation in resolving a issue no executive has ever come to see/understand the problem. I dont even know what the problem is till now. The only reply which I get from them is that we have rectified the problem and the next day i see the same problem again.

Pathetic!!

Hi,

Could You Please Suggest Me, Which ISP is Best In Hyderabad For Work From Home Use?, , I Am Expecting Good customer service and Without Frequent interruptions...



Thanks & Regards
Raj

Yes Beam is worst company internet provider they dont have coordination between them. Once if we discuss our package with one of their customer service representative and next time we have to argue with other customer representative of beam about our package. I Have taken a six months package and also paid the total amount and after a month they are calling me up for payment stating that mine is a one month pack then where the hell my money given to six months package have gone i have receipt of payment the collection boy name is ramakrishna and mobile number is [protected]. Here the thing is beam cable is perfect in collecting over payment but worst in providing services. My sincere request is to please go for any other company other than BEAM TELECOM. You dont know how i am fed up with BEAM Worst services this is not the first time this is my third worst experience with BEAM. And i am also going to educate people about BEAM services by distributing pamplets about BEAM Telecom instead paying payment twice

I never see this kind of service. When a customer call to register a complaint the customer care doesn't care about the customer and put on hold for 15 to 20 minutes just for nothing.

I have been using beam for 3 years and I have frequent disconnection from last 3 months. From last 4 days there is no service at all. I have registered tickets for past 4 days and they are automatically closed without fixing the issue.

If I call customer care they don't care about customer. Till now no technicial has come to fix the issue nor any one called me. I am calling customer care they are saying same story we need 2 hours or 24 hours but it is being 96 hours. This is really pathetic and hopeless service of Beam telecom.

They take the money prepaid and don't provide service. Only contact is customer care but they don't care. I requested for disconnection and my money back but they request for to bear for 2 hours again it is 24 hours now. I am really upset with their ridiculous and hopeless service.

I think Beam doesn't want customers which is fine. We will leave you so disconnect and pay back my money.

My customer id: 211708
Mobile: [protected]

cable plug damage

The cable plug is little bit damaged by this the network is not connected from last 4days. So please come as soon as possible. Thanking you, from, rafeeq.sk