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[Resolved]  Benetton wrist watch — Complaint against AVA MERCHANDISING

I had placed an order as per mail confirmation from AVA merchandising as below on 15th July 2009. However when i tried to track my order from Customer Care, it says that the order no. #[protected] is in the name of Mr. Anand Kulkarni.

I have called up their Customer Care a number of times however they keep saying that their server is down and please call back later. I have written to their Executive Shilpi Trehan. Initially on 17th July i got a response saying that they are investigating the issue, however after that none of them have responded.


Request you to please help in sorting out the issue.

Regards
Purnima

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email from AVA Merchandising.

Hello Purnima Wadhwani,
Thank you for your order from Main Store. Once your package ships we will send an email with a link to track your order. You can check the status of your order by logging into your account. If you have any questions about your order please contact us at[protected] Monday - Sunday, 0090Hrs - 1800Hrs.
Your order confirmation is below. Thank you again for your business.
Your Order #[protected]placed on July 15, 2009)
Billing Information:Payment Method:


Shipping Information:Shipping Method:
Shipping/Handling Charges -

ItemSkuQtySubtotal
Trendy Benetton Wrist Watch J0011Rs395.00
SubtotalRs395.00
Shipping & HandlingRs0.00
Grand TotalRs395.00


Thank you again,
Team AVA
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  1 CommentShareTweet

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Benetton wrist watch — Non receipt of watch

I ordered a Benetton wrist watch (order no.[protected] through SBI card on 25/05/09 but i'm yet to receive the watch.

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