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[Resolved]  Best Ac Buses — Irregular service of AS 2 Bus

My name is Pradeep. I travel by AS2 bus daily from Dahisar to Prabhadevi. I would like to complain abouot the service of the bus.

1. It rarely comes on time.Its always late by 5-10 minutes. (Why cant the service be regularize)
2. Today(14/12/2009) there was no bus between 7.45 till 8.30(two buses were missing) and no alternatives were there.So when the 8.30 bus came it was too crowed and there were no space for people getting in on the second stop.
3. Bus driver tries to skip the Gokul anand stop and goes by the flyover.

Its a very good service started by BEST buses and i must appreciate the efforts taken by you. and i strongly feel that it can be run in a proper manner easily. Request you to intervene in this.

Your efforts in this will be highly appreciated.

Thanks and Regards,

Complaint marked as Resolved Aug 14, 2020
Complaint comments  2 CommentsShareTweet


BEST AC Bus(AS-2) — Buses are Irregular

Dear sir,

My name id Pradeep and i travel to Dahisar east(Gokul Anand) to prabhadevi everyday by 7.30 AS-2 AC bus.

I would like to bring this to your notice that the service of AS-2 is very irregular from last one week. I will explain all the instance.

1. On last Friday 12th March 2009 there were no buses before 8.00 AM in the morning. That means 4 buses were missing without any prior notice to the passengers. when the first bus at 8.10 came to gokul anand it was already full from the first stop.

2. I travelled on Tuesday 16th March 2010 and there was no bus at 7.30. Bus came directly at 7.45. Bus conductor told me that Today is holiday so we have reduced the no of buses.
How can it be done without any notice? Why it has not been mentioned in the time table that there will be less no of buses on festivals.

3. Again on Wednesday 17th march no buses till 7.45 and people were waiting since 7.00 AM on the stop.

4. Today on 18th March 2010 people were standing on Gokul Anand Stop and the 7.15 bus driver did not bother to take the bus to the stop and he took the flyover and went directly. Every passenger saw the bus on the stop. we could take the 7.30 bus.

What should we understand? there is nobody to lookafter this? Will this keep on going on everyday or somebody will take care that it dosent happens again.

Moreover there there is no complain section available on the best buses website.

I will be waiting for the concerned authority's reply on the same. I hope somebody is reading the complaints..

Mr Pradip I fully agree with you. I am also taking the bus from Gokul Anand. Generally around 7.40 AM. I think this route is the worst of all the AC bus route. The conditon of the bus is so bad that sometimes it goes the depot for a changeover. We waste so much time. Today 13th April the bus broke down in front of the Hub mall and we had change over to AS 70Exp and had to pay extra fare for it. The route is so crowded yet BEST does not make any effort to make it proper. As per the schedule mentioned in the website it says on 14th April the service will be reegular. I just called Magathane depot and they told me its closed tomorrow. I guess BEST needs to be professional if they want to run such services. They are taking quite a lot of money from us and we expect much much better service.

I hope they will look into it.

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    Brihanmumbai Electricity Supply & Transport Undertaking [BEST] Phone
    +91 2222 85 6262 [General Manager]
    +91 22 2287 3961 [General Manager]
    Brihanmumbai Electricity Supply & Transport Undertaking [BEST] Address
    Shahid Bhagat Singh Marg, Cusrow Baug Colony, Apollo Bandar, Colaba, Mumbai, Maharashtra, India - 400001