[Resolved]  B. E. S. T. Undertaking — best bus complaint

Bus No 322 Andhri to Kural Halt at Jari mari more then 20 minute because 1 passenger have two 20 Rs. ticket and they give one ticket to another person. Conductor stop bus in front of Police station and police arrest 4 people and Conductor say to police this four people bit me, bus conductor speak wrong and police believe him and arrest fore people. ticket no[protected]

B.E.S.T. Undertaking — Rash driving by bus driver

Hi i would like to bring it to your notice that the bus driver of bus route no. 66 registration no. MH01 L 8061 was driving very rashly on the evening (6.30) of 23rd may 2009.
The incident took place at byculla(E) by the s-bridge
.He swayed the bus from left to right endangering the lives of the following vehiclists and motorists.He also once crossed over to the other side of the road to overtake a vehicle
i dont know how to approach best regarding this complaint and so i forward this to you hoping that the irresponsible driver would be taken to task.

Hello Sir
I sandeep K Singh want to know you that some of the buses seats has been changed
and this seat is not comfortable to sit, so please stop using new stylish seats
and use old bench type seats.

Thanking you
yours sincere

Passanger

B.E.S.T. Undertaking — Monitoring the frequency of buses from Andheri station(331,186,434 and 443 )

Being a regular commuter of the above routes, I find that all the above buses leave simultaneously one after the other and the latter buses go practically empty. Thereafter there is no bus for 20 to 30 minutes. Thus causing hardships to us coming tired from work /college/or classes and also resulting in chaos since all these buses have been allocated only one common bus stand.

Therefore, in view of the above, I request that each bus leaves after an interval of 5 to 10 minutes. The burden of the conductors will be shared and most o[censored]s can travel in ease and comfort.

Thanking you in anticipation for your favorable action,

Yours sincerely,

yes even i agree to this... its a real nuisance to go to station in the morning.. the worst part being even the rickshaws arent willing to ply... we do have share richkshaws... but if people have bus passes why would they waste 5 rs... its not the matter of 3 or 5 rs... its the matter for how long we have to wait to get into the buses... i actually leave my house 30 min prior to what time i have to leave because i know that i have to stand for 30 min either for a bus or a rick...

BEST BUSES — Driver starts bus before the passenger boards the bus

Dear Sir,
I daily travel from Navagam ( Dahisar) to Borivali Station, many times the driver stops the bus before or after the extrance of the bus stop, and before the passenger gets in he starts the bus, or the conducter rings the bell before the passenger gets in the bus as I am a slip disc pateint i have to be very careful .
And also the bus driver drves the bus fast on truns beetween Technical stop and Navagam where it is very difficult to balance yourself.
I therefore request you to look into the matter and treat this complain is from all the passenger using your services.

Sunil R.Pangaonkar

we traveling daily from kanjur marg to chincholy bandar but it is surprising that only 1 bus is traveling in the 30-40 min time of interval ie:459. most of the time bus driver is not stopping bus on stand ie: at 7.30am & 8.00am.if you want to travel from kanjur marg to chancholi it will take around 45-min to 2-hour (in traffic ).There are no any alternate option that time you can use private travels.if you catching 461/523/460/398 then you will go to droped at jaikoch or goregoan check naka. after that you can spend 30-40 Rs for auto or wait for 459.If you can monitor this bus then you can see it is most crowded bus .
here i requesting to bus company that either you can increase the bus frequency . or provide some alternate bus or route some old bus towards chincholi bandar or skip some stop like L&T & SIPZ.

Dear sir,

From Goregaon(ram mandir) to Malwani there are only 2 buses running 256 & 291. i want to suggest them that there is no proper frequancy is maintaining by them.We are facing lot of trouble in reaching our offices on time coz of less bus.thease buses timing are also so faluating that we are facing a lot of problem coz of this.kindly organise some more buses so that this problem get solve.

Hope u take an Immideat action.

Yours truly,
Jaya Tripathi

B.E.S.T. Undertaking — Drivers and Conductors not on duty occupy sits initially when public line is still over loaded.

i.) Drivers and Conductors not on duty occupy sits initially when public line is still over loaded.
ii.) Also the On Duty Conductors are rude when asked for reply.

Dear Sir,

This is to bring to your notice at evening hours between 7 p.m till 7.45 p.m especially 425, 320, 421, 185 buses does not halt at John Baker Stop ( Andheri E) despite the buses are empty. Due to which all the commuters are facing lot of problem and jeopardising one's life,

Kindly look into the matter and resolve the issues asap.

Regards,
ParulS

B.E.S.T. Undertaking — Buses dont stop at the bus stop

Hello Sir,

I am daily travelling by bus from pratiksha nagar to famous studio sometime in the evening the buses dont stop at the famous studio while going towards Sion inspite of the buses being empty.

As it is very lonely place to stand at the bus stop and top of it the buses dont stop.

Kindly see to it the buses do stop at the bus stop whether passenger want to get in or not.

It is really very sorry state for the passenger to wait for the bus and when the bus comes it does not even bother to halt at the bus stop specially bus no (351)

Please look into the matter and try to do something.

Dear Sir,
This is related to bus route between Mumbai to Navi Mumbai (502, 503, 505), I have observed that lot of BEST staff are travelling sited on this route after or before their duty hours in spite of public rush.
I would like to know weather they are permitted to travel sited & how many staff persons in a one bus?
I have also contact at VASHI depot for the same, and depot officer replied that staff members are allowed to travel sited in buses & they are having right to travel after their 7 to 8 hours hard duty. Officer also gave example of private company's bus facility provided to their staff, and it is happening because lot of BEST staff is resident of Navi Mumbai area.
But private company's bus service is not related to general public as BEST service. BEST also can give separate service to their staff if so many staff is traveling on this route & avoid inconvenience to public.
Please look in to the matter.
Thanking you.
Sandeep.k

To,
The General Manager
Best Transport.

Dear sir
Good Day,
This is with reference to the Bus No. 386, running from Ghatkopar station to Kailash Complex. I normally travel by this bus and finding that it is becoming very difficult to travel because of very less frequency of this bus as you will find now in these days it has become very busy route. And No other Buses are available in this route. People are suffering while traveling. So It is a kind of request and suggestion to increase the frequency of Bus no. 386.Seeking help from the official of Best Transport in this regards.
Awaiting for possitive reply as soon as possible.
With Best Regards
M.R.Gupta

Respected Sir,

I think like those mentioned above complaints my complaint too won't be responded. But then too i want to bring it to your notice about the harsh driving of BEST bus drivers.
On 16the July 2009 we were dashed off from bike by one of the BEST buses near IIT main gate while returning home thus injuring myself and my husband badly and the driver flewed away with the bus and did not care about it at all. I was not able to trace to whom i have to speak for this not only that when i was travelling in our company bus which normally takes the IIT main gate route was badly hit by one fo the BEST buses heading towards Mulund the Bus no. is MH01 A6013 dashed our company bus and broke its glass pane injuring one of our cleaner in the bus. Our bus only wanted to overtake as there were many passangers in the stop he stood in the middle of the road this is not right. What do the BEST bus drivers think that the whole road is constructed for them? As when we were travelling in the bike the driver dashed us but we were in the corner of the road, normally all bike riders go from the left side but do not obstruct any of the BEST buses - the first case. Also the next case for our company bus which was travelling in the middle of the road. So from where can a normal two or four wheeler can drive from ...can you sggest us some solution...

Awaiting for your reply...

Thanks,
Sonia Kamilla

Sfy — Hike in Ticket Price

I travel from Perambur to Thiruvanmiyur. The ticket price for normal bus is 6 Rs, in a crowded all stop bus. Whereas for the Deluxe bus, it is Rs12 and that too with same crowded, all stop service.

My question is why it is deluxe when it has to stop and why I should travel standing in such a crowded bus at double the price everyday?? This is just to loot the money and this bus is not at all worth.

The most idiotic part is the closing doors in the deluxe always remain open like a normal bus that too without air circulation inside wth glass windows. Such a stupid design of the bus with double the price. One has to go breatheless traveling in the deluxe bus in such a crowded manner.

Dear Sir,

This is regarding Bus No. 421 which runs from Ghatkopar Stn (W) to Filter pada. The frequency of this bus is very less especially during peak hours.
Especially in the evening sometimes for one hour or so there is no bus. Especially the people standing in Chandivali Petrol Pump Bus Stop have no other choice than to wait for this bus as other buses do not stop in this Bus Stop. It becomes very difficult to reach Ghatkopar then. Most of the time bus comes after 30 minutes / 45minutes or 1 hour and it is overcrowded so its impossible to catch the bus.

Please increase the frequency of this bus. As this bus travels through the route where there are many offices and most of them prefer to go to Ghatkopar Station by this bus.

To reach Ghatkopar Station with in half an hour, 421 is the best bus if there is good frequency of this bus.

Meena

Bus No.403 — bus did not came

Bus no. 403, route aagarkar choke to gawanpada ( mulund), bus did not came in between 9.50 pm to 10.40 p.m. , huge rush at marol, seepz, there was no any traffic any where, then why bus not running at proper time, please verify and give me feedback.

thank you.

We want to bring to your notice that there is only one bus - bus no. 45 which is runs between noor baug via J.J. to Churchgate. Bus frequency is very very low. If people miss one bus they have to wait at least for 45mnts to 1 hour.
2 - 3 months back bus no. 20 was started on the same route. And because of that people were having 2 choises for the same route. But don't know why the route of this bus has been changed though public response was very good for this bus. Instead of coming via noor baug it goes via sandhurst road station.
It is our kind request to you that please arrange some more buses on the same route.
If you want we can do the signature campaign for this.

Hi i would like to bring it to your notice that the bus driver of bus route no. 706 marol registration no. was driving very soly on the evening (7.45) of 16 sept 2009.
The incident took place at bahyander to marol (E) by the s-bridge
He swayed the bus from left to right endangering the lives of the following vehiclists and motorists.He also once crossed over to the other side of the road to overtake a vehicle
i dont know how to approach best regarding this complaint and so i forward this to you hoping that the irresponsible driver would be taken to task.

This is manoj thackeray I am staying at andheri.I had travelled at best bus no is MH-01 L-9871 route no 332 from andheri to kurla.Before getting inside the door step that useless conductor had ranged the bell & that useless driver should know people r getting inside he should stop but he had not stopped I had fall down & with me 2 more people fall down.Pl take the action Immidiately otherwise I will give the complaint to any political person.Pl take the action immidiately.
rgds
Manoj Thackeray