[Resolved]  B. E. S. T. Undertaking — best bus complaint

B.E.S.T. Undertaking — Conductor & driver

This is manoj thackeray I am staying at andheri.I had travelled at best bus no 332 . MH-01 L-9871 route from andheri to kurla timing is 12.45 pm.Before getting inside the door step that useless conductor had ranged the bell & that useless driver should know people r getting inside he should stop but he had not stopped I had fall down & with me 2 more people fall down.Pl take the action Immidiately otherwise I will give the complaint to any political person.Pl take the action immidiately.
rgds
Manoj Thackeray

It’s been a regular inconvenience for people who catch bus at Hiranandani stop next to Powai Lake. No bus stops at the stop after 10:30PM.
Even if there is less people in bus still the same thing. Even if there are many people on stop and we wave hand but no difference.
We have to wait for 40 to 50mins many a times to get a good bus driver who would stop.
Same thing happened yesterday i.e. 27thOct’09 at 11:15pm. (BEST Bus routs no. 425, bus for mulund west and bus no 2510).
The driver or the conductor didn’t stop the bus at stop but went ahead and luckily since there were some people who had to get down the bus stopped. We ran and luckily caught the bus. There was a female who couldn’t catch and she was waiting at the bust stop at that late hr. And who is responsible if something bad happens to that female or any other female waiting at stop and these guys don’t stop the bus.

Yesterday was good day I got to speak to Driver and conductor. Really felt bad that these guys are don’t have any humanity at all.
When I asked him why didn’t he stop he said rudely “come on come one go ahead” even if the bus was half empty.
They when I asked him again he said he as just 20 standing license. I counted in front of him there were only fourteen guys standing.
When I told him, he just waved it away.
Driver saying “Don’t we have to go home” go home----- then why don’t they roster them self at a different shift if they are getting late. Aren’t they responsible for these people reaching home safely after a hard days work? It’s understandable that Bus guy’s job is also hectic. But that there JOB!!!

Hope someone would do something about this. And those few drivers who stop for us THANK YOU! Our family is grateful to you guys for bringing us home safely.

B.E.S.T. Undertaking — Driver did not stop at the stop

Dear Sir,

On 27th Oct 2009, at Dadat TT bus not 43 vehicle no MH 01 LA 6658 at 6.44 pm did not stop at the bus stop even i did not heard the conductor bell to proceed the bus ...indicating that driver was in an hurry to go back to the depost as soon as possible .. . Bus was not crowed too...

Firstly 43 no bus come every 45 mints and if this happen can you image for how long passanger have to wait for the next bus to come.

Hope you will take an action against the driver .... you can mail me you feed back on [protected]@yahoo.co.in

I am a regular user of BEST buses and have a bus pass. I admire the patience and tenacity of the bus drivers who have to drive along the S.V. Road to Andheri East route. Most people complain that BEST drivers are rash. Some of them are and do not even stop at the bus stops. For example last Sunday I was waiting for nearly an hour at the 91 bus stop at Mahim and the driver just bypassed the stop and stopped ahead although the bus was empty. There are other drivers and conductors who are extremely courteous and I am lucky to encounter these drivers and conductors who in spite of having to contend with the busy traffic and bus loads of passengers and traffic jams and auto rickshaws coming in their way do not lose their temper.

I would request you to please increase the frequency of the following buses:

324, 336, 422, 84 and 4Ltd. Sometimes there are two or three buses which come together at the same time and then we have to wait for more than half an hour for the next bus. For office goers like me it becomes difficult to reach the office on time due to the paucity of buses on this route.

Thank you for reading my complaint.

To Sion Bus Depot
I would like to inform that Bus Route 503 LTD start from sion Depot but are not allowed to board in the bus at depot as the official tell to go out near the Bus Stop get into the Bus outside the depot.As in the Peak Hours for Old person & womens it is very Diffcult to get into to Bus as it over croweded with no queue.My Request is to start Bording of 503 LTD from Sion Dept itself so there will be queue at Depot & old women men will be able to get into bus Easily.I want add one more comment that one Ac Route bus should start from Sion Also bus coming from Bandra are to crowedd during peak hours.as they dont get place to seat at sion .atleast 2 or 3 bus should strat from Sion Depot from Sion to Kharghar
Thanks & Regards
Jairaj Keer

To Best Depot
I would like to request to strat a New AC bus route from Kharghar to Sion /Wadal Depot.This route will help people who are staying in kharghar.As of they have to come to Belapur to catch AC Bus


Thanks & Regards
Chaitali Redkar

Irregular Bus service of 601
Hello,
I travel from Malad(E) to kurar village Malad (E) by 601 bus everyday since last 5yrs.
Day by day the frequency of this bus is going down.
Now a days i have to wait for 1 hour or sometimes more for this bus.
Many a times 2 buses comes in 5 minutes gap and then for 1 hour no bus.
The drivers sometimes dont even stop the buses at bus stops though not their fault because no one can enter the jam packed buses.
there is no any option to go malad station except auto rikshaw and this think makes Rikshawallas special...
Please the concerned person look into this matter as soon as possible.
Its very frustrating reaching office/ school late everyday!!! It would be a geat help

To General Manager
Best Depot
I would like to request to start new AC route From Kharghar (Jalvayu Vihar) to Sion Depot as how you have started AC 503, AC 505.This route will bemore benficial for people staying in Kharghar.If it is not Possible than atleast during office timinig that is in morning & Evening say Morining 9.00am, 9.30am should start from kharghar to Sion Depot.& in the Evening from Sion Depot &7.00 Pm & 7.30 Pm to Kharghar.
Kindly take this suggestion into high priroty as more passenger from Kharghar will be benifted through this route.
ThankS & Regards
Jairaj Keer

TO
THE IN-CHARGE
BEST TRANSPORT
THERE IS ONLY ONE MODE OF ROAD TRANSPORT(BY BUS) IN CITY(MUMBAI) PROVIDED BY THE GOVERNMENT AND OFCOURSE THE GOVERNMENT HAS FORGETTEN ABOUT IT. AND THERE IS NO ONE TO CONTROL THEM THERE IS ALWAYS NEGLIGENCE IN CONTROL BY THE BEST AUTHORITIES. APART FROM RASH DRIVING THE IMPORTANT THING IS THE BUSES ARE NOT HALTING AT THE STOPS POSTED FOR THEM for eg..AT HUMA, GANDHINAGAR BHANDUPetc. THE LIST MAY BE LONG.
IF THE DRIVER DOES'NT STOP THE BUS AT THE BUS STOP AND IF THE CONDUCTOR RINGS A DOUBLE BELL INDICATING THE DRIVER TO RUN THE BUS BEFORE THE BUS STOP EVEN IF THE BUS IS NOT CROWDED, WHAT THE COMMON MAN SHOULD DO?
THE ONLY OPTION THUS REMAINS IS THAT THE COMMON MAN SHOULD FORGET WHAT HE IS?
WHAT POSITION HE HOLDS AND SACRIFICYING HIS PERSONAL LIFE HE SHOULD IMMEDIATELY CHASE THE BUS AND HIT THE DRIVER/ CONDUCTOR UNTIL HE UNDERSTANDS HIS DUTY.
WELL THIS DECISION COMES BECAUSE THERE IS NO CONTROL OF THE SENIOR OFFICERS ON THE CONDUCTORS AND DRIVER.

Date: 12th November, 2009

To, x
The Depot Manager
Malwani, Malad (West)
Mumbai- 400 095

Sub: Constant failure of Bus Services of ROUTE NO.459 (from MALWANI DEPOT TO MULUND)
With reference to the above, we the General Public thank the Management for introducing the NEW TATA COACH to facilitate the carry more passengers and provide good services.
But with much regret to bring to your kind notice that there is a frequency of the said services from the Depot during the PEAK HOURS and it is not in a position to LOAD more passengers as intended to by your Management. It gives lot of problem to the general public because it is not in a position to accept load beyond its permissible load capacity and hence goes out of order causing problem to the passengers and we reach our office/destination very late and this happens daily. Even the frequency is less during the peak hours and if possible you may introduce ASHOK LEYLAND BUSES on this route which is strong enough to accept more load.
We request you to look into the matter on a SERIOUS NOTE and try to solve the problem at the earliest and oblige.
Thanking you,
Yours faithfully,
GENERAL PUBLIC

CC. THE DEPOT MANAGER, WADALA DEPOT – For information and necessary action.

To,
The General Manager
Best Transport.

Dear sir
Good Day,
This is with reference to the Bus No. 387, running from Ghatkopar station to Park Site Colony. I normally travel by this bus and finding that it is becoming very difficult to travel because of very less frequency of this bus as you will find now in these days it has become very busy route. And No other Buses are available in this route. People are suffering while traveling. So It is a kind of request and suggestion to increase the frequency of Bus no. 387 .Seeking help from the official of Best Transport in this regards.
Awaiting for possitive reply as soon as possible.


With Best Regards
Sachin Panchal

BEST Bus — Less frequency after 9.00 pm

The best bus no. 297 From Boriivali Station to kokanipada are proper whole day but after 9.00 pm the buses are really to late, there is a bus after near about 30.00 minutes, So pls look into the matter & try to solve the problem.

Dear Sir,
Currently there is no direct AC bus running from dadar to seepz.Can we have some AC bus for this route.It would be very convenient for commutters like me who travel regularly between this route.

Thanks in advance

DEAR SIR,
of the last 3-4 months, the frequency of bus route no.83 plying from colaba bus station to santacruz depot has become irregular.there is no fixed frequency.sometimes the bus comes at 20-25 mins .sometimes more than 1/2 a hour.ideally this route has a frequency of 10-15 mins.this is a important bus as it covers areas like metro, peddar road, haji ali, worli.this bus takes the short route as compared to other buses to go to metro and other above places.even in the evening peak hours this bus comes at a frequency of 1/2 a hour.as a result in the 1st 2-3 stops the bus gets packed to the fullest.kindly look into it so that the bus runs on time at regular interval
also, route no.70, plying from colaba depot(electric house) to dharavi depot from[protected] should be restored back to its original routei.e.colaba bus station.as there are quite less buses from colaba bus station to go to areas like churchgate, marine lines, grant road, mumbai central.
at last the B.E.S.T. should be updated on timely basis regarding the latest updates

B.E.S.T. Undertaking — Change of Bus route 203,221,256

Dear Sir

Bus route of 221,203,256, which are diverted from new exchantion barfiwala lane (Juhu galli) i.e from Andheri (w) S.V Road to juhu Scheme. It is very unconvenient for Gagandeep and New India passenger.

Requesting you to please run above said buses to original route as early as possible.

Sir,

At the outset we wish to thank you for diverting this bus route via Hiranandani, Powai.

However the purpose of it is far from being solved because, it has often been found that the frequency of the bus is almost every one hour (instead of normal 20-25 Minutes as claimed by the conductors) and also at many times the bus does not halt at the stop at all.

The commuters travelling to on this Bus are regularly facing the below problems.


1. The frequency of the bus is very bad during peak hours in the evening that is between 5.30 to 7.30 p.m.
2. On many occasions the commuters are left waiting for more than 1 to 1.30 hours just for the bus.
3. When the bus comes, the conductor does not bother to halt the bus at the Hiranandani Bus Stop (which is opp. Bayer House)
4. On 13.11.09 at 6.50 p.m. Bus No. LA6008 did not bother to halt at the Hiranandani (Bayer House) bus stop even though there was space for people to board the bus.


The above is causing the commuters a lot of trouble as after waiting for so long the bus does not halt at the stop leaving us with no option but to either continue to wait indefinitely for another bus or walk up all the way to IIT or then look out for private vehicles. This is turn also upsets all the other activities for the commuters.

We sincerely request you to look into this matter URGENTLY and increase the frequency of the buses and also make sure that the bus halts at the respective bus stops so that the commuters can get into it.



BEST has always had a very patient ear to the commuters and Mumbai is proud of it. We sincerely hope our request will get IMMEDIATE consideration and the services be improved.



Commuters (Hiranandani – Buyer Bus Stop)

Sir,

At the outset we wish to thank you for diverting this bus route via Hiranandani, Powai.

However the purpose of it is far from being solved because, it has often been found that the frequency of the bus is almost every one hour (instead of normal 20-25 Minutes as claimed by the conductors) and also at many times the bus does not halt at the stop at all.

The commuters travelling to on this Bus are regularly facing the below problems.


1. The frequency of the bus is very bad during peak hours in the evening that is between 5.30 to 7.30 p.m.
2. On many occasions the commuters are left waiting for more than 1 to 1.30 hours just for the bus.
3. When the bus comes, the conductor does not bother to halt the bus at the Hiranandani Bus Stop (which is opp. Bayer House)
4. On 13.11.09 at 6.50 p.m. Bus No. LA6008 did not bother to halt at the Hiranandani (Bayer House) bus stop even though there was space for people to board the bus.


The above is causing the commuters a lot of trouble as after waiting for so long the bus does not halt at the stop leaving us with no option but to either continue to wait indefinitely for another bus or walk up all the way to IIT or then look out for private vehicles. This is turn also upsets all the other activities for the commuters.

We sincerely request you to look into this matter URGENTLY and increase the frequency of the buses and also make sure that the bus halts at the respective bus stops so that the commuters can get into it.



BEST has always had a very patient ear to the commuters and Mumbai is proud of it. We sincerely hope our request will get IMMEDIATE consideration and the services be improved.



Commuters (Hiranandani – Buyer Bus Stop)

Sir,

At the outset we wish to thank you for diverting this bus route via Hiranandani, Powai.

However the purpose of it is far from being solved because, it has often been found that the frequency of the bus is almost every one hour (instead of normal 20-25 Minutes as claimed by the conductors) and also at many times the bus does not halt at the stop at all.

The commuters travelling to on this Bus are regularly facing the below problems.

1. The frequency of the bus is very bad during peak hours in the evening that is between 5.30 to 7.30 p.m.
2. On many occasions the commuters are left waiting for more than 1 to 1.30 hours just for the bus.
3. When the bus comes, the conductor does not bother to halt the bus at the Hiranandani Bus Stop (which is opp. Bayer House)
4. On 13.11.09 at 6.50 p.m. Bus No. LA6008 did not bother to halt at the Hiranandani (Bayer House) bus stop even though there was space for people to board the bus.

The above is causing the commuters a lot of trouble as after waiting for so long the bus does not halt at the stop leaving us with no option but to either continue to wait indefinitely for another bus or walk up all the way to IIT or then look out for private vehicles. This is turn also upsets all the other activities for the commuters.

We sincerely request you to look into this matter URGENTLY and increase the frequency of the buses and also make sure that the bus halts at the respective bus stops so that the commuters can get into it.

BEST has always had a very patient ear to the commuters and Mumbai is proud of it. We sincerely hope our request will get IMMEDIATE consideration and the services be improved.

Commuters (Hiranandani – Buyer Bus Stop)

Hello Sir,
I stay at Nehru Science centre Worli But i leave for my work at 10.30 am. But majority of the buses dont halt at ambika mill bus stop and there is a signal ahead if the red light is on we are able to get in the bus but if the green light is on it never hault inspite of bus being empty. Please look into it

Regards,
M. Y. Baig

ICICI Bank — Bus service not in proper time

Dear Sir / Madam,

I am a daily traveller from Navi Mumbai to Ferry Wharf ( Bhaucha Dhaka) Jetty through ferry service.
We are always late to office work due to best bus running lately from Ferry Wharf to dockyard.
We request to provide best bus running from Ferry wharf to dockyard on the basis of ferry timings

Request you to please look into the issue