[Resolved]  B. E. S. T. Undertaking — best bus complaint

I travel from Santacruz to J B Nagar by 336, 422, 324 bus everyday since last 2yrs.
Day by day the frequency of this bus is going down.
Now a days i have to wait for 1 hr or sometimes more for this bus.
Many a times (bus no 422 ) 2 buses comes in 5 minutes gap and then for 1 hr no bus.
The drivers sometimes didnt even stop the buses at bus stops though not their fault coz no1 can enter the jam packed buses.
I agree nowadays there is heavy traffic problem, but this cannot be an excuse.336 itself move out from santacruz bus depot but this days even this bus frequency is very week, previous after every 15mins there was another bus but now we have to stand 1 hr waiting for this bus, without any option people had to get in which ever paked bus halts at bustop & later there are quarrels & fights in buses..., frequency of all this buses are very week people are facing lots of problem due to this.
Please the concerned person look into this matter asap.
Its very frustrating reaching office late everyday. hope you will revert asap & take some action on it.

I travel from Santacruz to J B Nagar by 336, 422, 324 bus everyday since last 2yrs.
Day by day the frequency of this bus is going down.
Now a days i have to wait for 1 hr or sometimes more for this bus.
Many a times (bus no 422 ) 2 buses comes in 5 minutes gap and then for 1 hr no bus.
The drivers sometimes didnt even stop the buses at bus stops though not their fault coz no1 can enter the jam packed buses.
I agree nowadays there is heavy traffic problem, but this cannot be an excuse.336 itself move out from santacruz bus depot but this days even this bus frequency is very week, previous after every 15mins there was another bus but now we have to stand 1 hr waiting for this bus, without any option people had to get in which ever paked bus halts at bustop & later there are quarrels & fights in buses..., frequency of all this buses are very week people are facing lots of problem due to this.
Please the concerned person look into this matter asap.
Its very frustrating reaching office late everyday. hope you will revert asap & take some action on it.

This is in context to the problems and issues faced everyday and now it is becoming highly disappointing to experience it almost every day the following issues: -

Ø Buses not plying on time.
Ø Buses are not halted at all stops, even though, there is enough space for passengers to board the buses.
Ø Foul languages used by conductors and drivers against passengers.
Ø No specific counters assigned to lodge the complaints against such ruthless acts.
Ø No action taking against complaints made.
Ø Complaints are always asked to be delivered in writing but no responses to those complaints.

There are many such cases and it is getting worst day by day.

Today one of the TC’s (Blue Shirt Employees) went to the extent of saying “Paya pada amchya” (Touch our feet’s and beg for justice).

This is the height and we should do something against such BEST employees.

On 15Dec, 09 Root No.319, Bus No, MH-01 L-8047, timing 8:50AM this bus conductor did not stop bus at Marol Pipe Line stop, but i don't now why bus is empty & our bus stop is fully rusted by people but what is problem by the driver & conductor that not stop bus please take strike action against this bus driver & conductor thank you

L&T Bus Stop — Request for bus from L&T Bus Stop

Boarding bus from L&T bus stop is impossible for females. Please arrange to start buses from L&T to Mulund / Kanjur Marg so that the females and senior citizens can travel comfortably.

BEST Bus — Conductor and driver at fault

Today (16th December, 2009) I was travelling in 82 / 76 bus from lamington road whose last stop is LIC Mantralaya...When the bus stopped at LIC at about 10.35 am Just as I was trying to get down from the bus at the last stop , the conductor without waiting for all to get down asked the driver to drive. the driver quickly started driving the bus and I was half outside hanging at the door.....and I started shouting and yelling only then the conductor noticed....request you to please take action against the conductor and the driver. the driver is a young boy. They should always wait for the passengers to get down and only then instruct the driver to drive the bus. Please take action against them.....

B.E.S.T. Undertaking — Insufficient buses on Route 327

Hi,

I am regularly traveling in bus 327 between Goregaon(East) station and Shivsahi Prakalp from last 2 years. However, I find that the frequency of this bus is quite low. I board the bus from Dindoshi Depot but many times am unable to get in as it is very crowded. Sometimes there is no bus for almost 40-45 mins. At the same time buses like 343 towards Santosh Nagar would be running empty one after another.On an average for every 7-8 buses of 343 there would be one 327. Why BEST is neglecting the route 327 while deploying more than required number of buses on route 343.

Also I have noticed for BEST buses in general that there would be 2-3 buses of same route running behind one another with the buses which are behind being almost empty. Then there would be no buses for next 30 mins and then when a bus comes it would be fully crowded. If the buses are run at regular intervals instead of such haphazard manner, it would be benefecial to BEST as well as passengers

This is with reference to the Bus No. 421, running from Filter pada to Ghatkopar station. I normally travel by this bus and finding that it is becoming very difficult to travel because of very less frequency of this bus as you will find now in these days it has become very busy route. And No other Buses are available in this route. People are suffering while traveling. Not stopping at all stop.So It is a kind of request and suggestion to increase the frequency of Bus no. 421.Normally increase frequency beween 6.00pm to 8.00pm. Seeking help from the official of Best Transport in this regards.Awaiting for possitive reply as soon as possible.

I regularly commute from moroli chruch to Bandra Railway Station. It is a regular feature to note that Buses plying on that route in the evening after office hours i.e. Morning 9 am (Bus No 356) even if there is sufficient space to accomodate a few commuters, the conductor rings the bell and the bus will go and stop a few meters ahead, or if they do stop they will not allow the bus to fill to capacity. It indicates a lazy attitude on the part of the conductors who do not want to issue more tickets or inconvenience themselves. I'll specifically quote the case of Bus No MH01-L 9823 which went past Moroli Chruch Bus stop on 4/1/2010 at 9 am without stopping though there were just about 8 standees in the bus and 10 to 15 commuters waiting at the bustop. This indicates a very inhuman approach on the part of the conductors.

Dear Sir
I would like to bring to your notice the increasing incidents of theft in BEST buses especially in Bus No 226 which ply from Barve Nagar to Borivali. There are a group of notorious women who travel by the bus with an intention of pickpocketing. I had a very bad experience of the same. There were other women also who has complained the same. Request you to please take some necessary action in order to stop them
Thanks & Regards
Ankita

Dear Sir/Madam,

This is with regards to the AC bus no. 707, I board the bus from malad, but the frequency is never 30 mins infact it is much more than tthat.I sometime wait at the bust stop for an hour also and eventually i have to take a rick and go to santacruz.Same thing happens from santacruz depot bus stop in the evening.i have to keep waiting for about an hour.oN ASKING I WAS TOLD BY THE CONDUCTOR THAT WHEN 1 BUS COMES THEN ONLY OTHER LEAVES WHEREAS I HAVE SEEN 4-5 buses in the depot and even when i see 2 buses going in still it doesnt come out and i have to wait still for 40 mins.i think we prefer an ac bus is to avoid train n personal vehicle usage in traffic but it is not solving the purpose.and because of less frequency the bus becomes so overcrowded that driver is not even able to view the left side mirror and he keeps asking people to move inside when there is no space only.please make it more organised.thanks

Bus no 460 & 341for the past 15 days between 9.50 am to 10.30 bus deosn't halt at Aarey Dairy.Even if the bus is empty.It becomes very difficult to travel every day.We reach office late evey day.to reach on time have to travel by auto, we cant afford to spend for auto every day, our record in oofice is also getting spoilt, Request you to take an action as soon as poosible.

Thaking You
Sushant Rane

i m residance of palm beach road. ther is only one BEST buys available for us for travalling, and frequency of the bus is too poor. Is there any chances of increasing the frequency of bus 502...

The General Manager,
BEST
WADALA DEPOT,
ANDHERI.
there should be ac bus from oshiwara to vashi depot via Chakala, Ghatkopar.Its frequency has to be high.

today i reached bus 56 Bus no MH 01 9493 at mahim bus conductor was not stop the bus on the bus stop and when i asked him about the situation that time he talking very rudly and given bad words to me and said you want to complaint about me you do it i never affared and again he given bad word please you take action about this

thanking you

Dear Sir,

The bus AS 525 is not stopping in Ghansoli Station/Standard Kali/Ghansoli Gaon. So I have to go to Talavali naka to catch the bus. It is far distance from my stop. Some drivers stops the bus in above mentioned stops, some doesn't. And in Airoli only one stop is there but they are stopping in every stops. I really dont understand this. So please provide us atleast two BUS STOPS in between Ghansoli station and Ghansoli Gaon. Because the bus starting from MIDC you will get most of the passengers from New Mumbai only.

Awaiting for your reply.

Thank you.
A. Ajit patra.

To,
The P.R.O.
B.E.S.T.

Introduction of New Bus Route at Andheri-East Railway Station or extend route-39.

With the services of Route No.-39 is withdrawn from near Andheri station east, the commuter are left to the mercy and dependency of bus route No. 2 Ltd alone. The said route is extended to Electric House but the frequency has remained the same. Traffic jams further affect the frequency and thus the commuters have to wait very long. To avail any alternate route the commuter either has to walk across Fly-over Bridge or go to Parle incurring additional bus fare.

If route No. 39 reintroduction is not possible, then we all sincerely request the authorities concerned to introduce a new route originating from Andheri (East) railway station such that it will cover Koledongari –Smabhaji rd. Shhan Talkies Parle (East) station, Parle Milan sub-way to join S.V. Road for Santacruz-W, Khar, Bandra, L.J. Rd. Mahim, Matunga, Dadar, Prabhadevi, Worli to J.M. Mehta Road or any other destination which the company finds it suitable and feasible. We hope that the request will receive a favorable consideration and that Andheri East residents and commuters shall have an alternative route.

D. Dhananjay
Devdeveshwar CHS
Teli Gali Cr. Rd., Andheri(E)

B.E.S.T. Undertaking — BEST BUSES RUNNING EMPTY

I REGULARLY TRAVEL FROM MULUND(W) TO SHANGHRILA BUS STOP I HAVE NOTICED THAT EVEN THOUGH THE BUSES ARE EMPTY CONDUCTORS & DRIVERS DONT BOTHER TO WAIT FOR A WHILE TO ALLOW THE PASSENGERS TO GET IN.IT IS SEEN THAT THEY ARE ALWAYS IN HURRY EVENTHOUGH THE BUSES ARE ALWAYS RUNNING LATE.SIMILAR COMPLAINT IS AGAINST CONDUCTOR HAVING BATCH NO.40934 ON BUS NO.459 (REGD.NO.MH01L8416) ON 24/02/2010 AT 9.45 A.M.WHEN MOST OF THE PASSERNGERS ARE WAITING TO BOARD THE BUS TO RUSH THEIR OFFICE THIS CONDUCTOR IS INTERESTED IN TAKING THE BUS 95% EMPTY.I DONT KNOW HOW BEST IS GOING TO MAKE PROFITS WHEN THESE TYPES OF EMPLOYEES ARE THERE.ALSO THEY DONT HAVE MANNERS TO SPEAK TO PASSENGERS.THEY TREAT THE BUS AS THEIR PRIVATE PROPERTY AND ARE DOING FAVOUR ON PASSENGERS BY ALLOWING THEM TO ENTER THE BUS BUT INFACT THE CORRECT POSITIN IS THAT IT IS A PUBLIC TRANSPORT & THEY ARE OUR EMPLOYEES.SO THE CONCERNED PERSONS LOOK INTO THE SITUATION & DO THE NEEDFUL A.S.A.P.

REGARDS

SUNIL KAMAT

Respected Sir/Madam
BEST Manager,

Yesterday on 24/02/2010-AC Bus number Route Number-422 ( No 1166 Majas ) for Agarkar Chowk at around-8 :30 am to 10 am -Got problem and due to which it stopped many times in Intervals( At Gandhi Nagar, IIT., Powai lake, L & T etc) and finally it stopped at SEEPZ Depot. And then we were arranged a Double Decker Bus for the remaning distance to Andheri Stn.
Thanks BEST for arranging backup for Consumers.

But today on 25/02/2010- I was shocked to see a driver of Bus route number -403 ( MHO1-L 9262) for Agarkar Chowk at around 8:30 -10 am - driving this Bus so recklessly that it almost took 2 Lives of Youths -one at around Powai Police Station and second near L & T. Both the time the Buses didnt stopped at the stops- Ram Ashram and L & T, Due to which the guys who were trying to board it almost got entagled under the Tyres. the Guy at Ram ashram managed to save his life and he boarded the bus and Hit the Driver and Abused hm . Totally Driver was more at fault than that Guy.

Please take action against such drivers which can spoil BEST's name like the way Delhi's Blue Line is defamed in Delhi for killing people/Consumers via Accidents. If Possible make 403 as Super-fast i[censored] cant control such speeding drivers.

With Regards

Vinod Shenbaga

To,
The General Manager
BEST.

This is to inform you that, we are regular travellers from Free Press Journal Stop. Everyday we face lot of problem. We have to stand in a queue for long time. From the same stop, buses to Churchgate also leave and the frequency of Churchgate buses is so much that sometimes only 2-3 people travel. Why dont u increase the Buses for V.T i.e. Bus No.12 or Bus No.1.

Accha!! when one bus comes after a long time, that bus is also made to wait aside empty by the Controller, dont know what is the logic. Here is bus line is going on increasing and people like mad are standing in a queue.

Atleast during the PEAK hours, we all would like to request you to increase the BUS frequency. Also previously there was double decker for this stop. Now, u are sending only single decker that too sometimes it is 'BAKRA BUS' i.e. only single seat bus, it is very very disgusting.

Please increase BUSES in the evening time i.e. from 6 p.m. to 7 p.m. and take the Blessings of the peope, AAM JANTA.

I[censored] take immediate action, we all will be very thankful to you.

This is our earnest request!!! Please do the needful as early as possible.

With ample of thanks!!!


Sunanda n Aam Janata