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[Resolved]  Bharat Gas — regarding exchange of regulator

Sir my gas regulator is not in position to use so i want a replacement for this but agency owner told that it is not in stock and also told it will be issued again only after payment of Rs 150/-
Is this correct?
B cos as for as my knowledge we have deposited security money for Cylinder and regulator.

kindly let me know this . if i am correct kindly let my regulator change without any payment
my detail
Card serial no 7195420
Consumer no 28200
SV No & Date s06310186 10/04/07
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Aug 14, 2020
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    Bharat Petroleum [BPCL]
    Customer Care Service
    Customer satisfaction rating
    38%
    Complaints
    5375
    Pending
    0
    Resolved
    2048
    Bharat Petroleum [BPCL] Phone
    +91 22 2271 4508
    +91 22 2271 4516
    Bharat Petroleum [BPCL] Address
    1st Floor, Golden Triangle Bldg., P.O. Navjeevan, Navrangpura, Ahmedabad, Gujarat, India - 380014
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