Bharati Call Taxi — Poor customer care and service
Tnagar, Chennai District, Tamil Nadu, India
This is Rajesh. i booked a pickup from avadi to egmore, I asked to pickup at 7 Pm, Becaue my train was 9 PM at egmore. The booking number is 925. on 06/06/2011. Just 19 KMs i hope, 2hrs enough. The driver comes to pickup us on 7.30. He is not aware of the routes. He reaches choolaimedu at 8.50 PM. i contact Bharathi call taxi. if the driver not able to go to egmore by 9 then plz drop us at tambaram or chengalpattu. i will pay the amount. But the guy in bharathi call taxi said, He will drop you before 9 PM. But unfortunately the driver hits the wall which is in road side, Because of his rash driving. And the car weel gets broken. Not able to Move the vehicle again. we missed the train. I lost 3300 Rs. Its a tatkal booking.
i contacted the bharathi taxi again for drop us in avadi. He said we will arrange a alternate vehicle for you and he said to wait in the place. We are waiting on the same place with my kid (one month old) more than one hour. They are not picking the phone. Even they picks they drop the phone when i explain the situation. after that i arrange a another call taxi and reaches home by 11.30 PM.
On that day only i contacted Bharathi call taxi number more than 25 times they picks the call and drop the call when they comes to know my name. Finally one guy gives the customer care number. I contacted that number also. They are also did the same thing. I don't ask anything, simply i ask them to drop me at my home. They never going to did that also. Very very poor service. and irresponsible aswers from Bharathi call taxi. I never face this much of very poor service in any sector. Plz never choose this for your urgents. I had a very very bad experience with them.
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