Bharatmatrimony — Auto renewal fraud
Tamil Nadu, India
This is regarding the Bharatmatrimony autorenewal fraud. We have been a sincere customer of Bharatmatrimony and I am totally dissappointed about their attitude towards us. We had been looking for a girl for my brother and recently we finalised on an alliance. We dint get time to close down the account and was about to do when we noticed that they have auto renewed the account without our permission. There has been absolutely no indication on the Bharatmatrimony website about the expiry or renewal. They have adopted such a shady business practice that they just allow you to access the website as though it never expired and then backstab saying they can refund the renewal cost since you have utilised the services.
They did not request any kind of acceptance for auto renewal at the time of registering nor in any other form. All they have is a tactical fineprint saying autorenewal is on when you register with currency other than indian rupee and they slide in a Autorenewal option in the account information. You would miss it by all means unless you are lucky. All they claim is they send an email to your gmail account which again is bogus since we get loads of emails from Bharatmatrimony every day. If you're checking the website regularly, your tendency will be to ignore the mails. Moreover anything could have happened to my email account and who are they to mandate me to check it every day!!!
When called within the first day of autorenewal they say they cannot refund since we have used our services (this is about they shadily allowing us to use their services and claiming customer service) This is absolute breach of trust and misuse of the card information. I have used other matrimony services like shaadi and have never faced this problem. They are much more straightforward.
It is the customer who has to decide whether they want to renew their account or not. Atleast they should have that much integrity to ask us before taking money from our account or state that clearly in their website. Or bear minimum have the decency to refund when we call them the very next day and state very clearly that we dont need their services.
- An extremely dissapointed and dissatisfied customer.
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