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[Resolved]  Big Bazaar — Customers should keep their self respect aside while visiting the store

Dear Mr.Biyani,

I am jasreen Singh a lawyer/social worker and a professor by profession.I have been a regular customer of Big Bazaar for the past many years.Every month i do all the grosery shopping from Big Bazaar itself.In delhi my family live in greater kailash but we still go to shop for the household products all the way from GK1 to Sahara Mall gurgaon.presently i'm in Pune and wokring here for an NGO.yesterday was my worst experience at Pune outlet and i am sure i would never return back to Big Bazaar .

It was a sunday morning and i had a day off so i thought of buying some household goods.while shopping when i take the trolley i always put my hand bag in that trolley itself because i carry cash and mobile in my pocket.least bothered where my trolley was while i was shopping i came to the billing counter, there as the cash was in my pocket i didn't had to open my purse further after my billing was done when i came to the exit something beeped and to my surprise it was some cream worth 300 kept in my the product was in my purse i requested your staff to kindly find out whose act it was while i was away from the trolley .i was surrounded by adamant and misbehaved staff of Big Bazaar.i tried to explain them the entire incident but i was not given a chance of being heard and was forced to the back office where i was made to sign a form which stated that i was caught stealing .i was also harrassed by the secuity guards.

i would like to ask the autoirities being a post graduate in law do u think i am that dumb when i know the shop is under electroic survelleince still i'll keep something in my purse to hear the beep sound i guess ur staff is that dumb to think so. it is not the question of rs 300 or 500 but a question of self respect.The authorities need to take a note of this that today the consumer is aware of his rights.
i must say that the staff at big bazaar needs to be taught about basic ettiquetes and customer care skill.along with being charged with the offence of shop lifting i had to undergo a lot of mental harrasment.some appropriate measures need to be take else i'm left with no other option except to approach the court of law
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  1 CommentShareTweet


I agree that the staff of big bazar is not at all courteous and have no training in customer care relationship.

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    Big Bazaar / FutureBazaar / Future Retail / HomeTown
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    Big Bazaar / FutureBazaar / Future Retail / HomeTown Phone
    +91 90 0786 2472
    +91 22 6644 2200
    +91 79 3041 3700
    Big Bazaar / FutureBazaar / Future Retail / HomeTown Address
    Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
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