[Resolved]  Big Bazaar — Wrong Billing

Here sir on 5th of april I purchased some grocerries from Big Bazaar, Mulund, R-Mall, Mumbai.There they billed me for those item which I never purchsed.And this was done by a Billing accountant.And they will dupe u in this way while you are busy with some other work at billing counter in croudy situation.

Myself Sandip Maity. This is regarding complaint against Big Bazaar. There was an offer in Pepsi that buy 2 bottles and 1 free. At the time of billing, I confirmed the offer from the cashier too. When I went through the bill after returning home, I saw that he charged all 3 bottles of Pepsi.

Here is cashier details:
Name: Anurag Kumar

Bill Details:
Date & Time: 02/06/2012 & 14:05
Till No.: 19
Receipt No.: 0062226
St: 4776
Ch: 255726
Tr: 63693

Transaction Details:
Amount: 1678.23
Acnt No: 461786********8509
Approval Code: 076622
Employee No: 23696

Dear customer,

Hi I am Priya from Future Group. I apologize for the inconvenience caused. Request you to write to us at [protected]@futuregroup.in with the the outlet details, your contact details along with your reference id 4089 and we'll get back to you shortly.

Regards
Priya
Future group care

Dear customer,

Just a reminder that we haven't received any response from your end.

Regards
Priya
Future Group Care

Dear Ma'am,

This is to bring to your notice that I bought Godrej Santoor soaps, pack of 5 with mrp as Rs 92 after discount. But in the bill i was charged Rs. 125.

The bill details are as follows:
Cashier Name: Khushboo Singh
Date: 25/11/12
Terminal. 027
Receipt No. 0002622
St. 4776
Ch. 203538
Trans. 70029
Bill Amount: 3478.55

This is very strange that billing is done wrong and seems wrong price entry has been done in the system for this item. Hence, as per my understanding every customer who is buying this item would be charged Rs. 125 instead of Rs. 92. !

This has created unnecessary hassle for me, I never use to cross check bills but now I have lost faith in Big Bazaar. And am unsure how many times wrong billing might have happened!

Request you to please look into this matter and provide necessary compensation.

Matter most urgent please. Please let me know if any other information is required.

Thanks.

Yours Sincerely,
Shrey Datta

Dear Shrey,

Greetings from Future Group. I am Priya. We regret the inconvenience caused to you. I would request you to write to us at [protected]@futuregroup.in along with your contact details, store details and reference id 9359 and we will get in touch with you.

Regards,
Priya
Future Group Care

Dear Shrey,

Greetings from Future Group. We kindly request you to visit the store for resolving your complaint. For any other queries get in touch we will be glad to assist you.

Regards,
Priya
Future Group Care

I have purchased some domestic daily use articles on 7.5.13 ie yesterday itself from a Big Bazaar in Express Avenue Mall in Royahpettah in Chennai. Few items that have discount offers on them are all billed at the MRP and since there is always huge crowd, one does not check the details usually at the time of billing and payment. The items of dispute are as: Clean mate floor cleaner 5l worth 375 is available for 185 only as introductory offer and Lifebuoy worth 36 is available for 30 in offer but have been billed at 375 and 34 respectively.

All the discounted items have been billed at the MRP and now when i have discussed the issue, there is no co-ordination from the outlet's side. I requested that i will purchase goods worth the amount to be adjusted so that they do not have to pay me the balance amount and allow me to get it done at the outlet which is nearer to my place of stay, no one is agreeing to it. Complete details of purchase ie Till No:29, Tr no:5037 and amount:1357 has been provided to them.

As the database, is commanlized this should be possible at any store/outlet that exchange/refund should be carried out. But, unnecessarily the cusotmers are being harrassed by the outlet people in Chennai, thus spoiling the name and repute of the brand.

The issue must be resolved soon.

we were cheated by big bazzar. a rice pack on which buy 1 get 1 was of rs. 90 and the billing was done of rs. 180.exact double. when we asked the manager he simply said this happens many a times and there must be server problem. but this is cheating. had we not noticed we would have paid 100 extra and if this is done with every costumer how much profit big bazzar must be making by so called innocent cheating???

Myself Krishan. This is regarding complaint against Big Bazaar.

(1) There was an offer on Sofy Pads that buy 3 get 1 free. At the time of billing, I confirmed the offer from the cashier too. When I went through the bill after returning home, I saw that he charged for all the 4 pads. He has charged Rs. 380 for 4 pads, it should be Rs. 295 only.

(2) In the same transaction only, there is one more mistake done. I have bought Rin Advance 6KG surf for Rs. 528, but MRP. is printed as 450 only. it is clearly mentioned on the pack also Rs. 78 off.

I would request you to look into the matter and return the money (95+78=173) back to my credit card asap. This is not at all acceptable.


Here is cashier details:
Name: Shivnesh Kumar

Bill Details:
Date & Time: 16/05/2014 & 19:46
Till No.: 5
Inv No.: 0020367
Ch: 310071
Tr: 3028


Transaction Details:
TXN ID: 78178037
Amount: 1268.00
Acnt No: 407651*******0017
Approval Code: 350687
RRN:[protected]
INV No. 0000272
Bill No. 03028

Respected sir,

These days while shopping in Big bazaar, i found that they are wrongly charging in the bill very frequently which happened to me today (27th Sep 2014) and on 20th Sep 2014, where i found and recollect my money back for wrong billing... at the same time i found 10 more customers who claimed that their bill has wrongly charged and the there are multiple customers who faced the same situation like me for several times.

Generally, people cant check the discounts in hundreds of items and taking this as an oppurtunity.. Big bazar, a reputed shopping place is doing wrong billing by manipulating their systems and giving the same response as System error for the customers who found there is wrong billing


we had only one source to complain and get it resolved. that is one and only my indian goverment . By this wrong charging, Big bazaar can easily earn crores for single item wrong billing.

Keeping hoping on you to prevent this and help lakhs of people and their hard earned money from this scam

Thank you

Regards
Satish Kumar Reddy A

Hi Priya

Today I bought 4 Coke PET 1.2L for which the offer price was Rs120, but after returning home I found I've been charged for 5 COKE PET 1.2L. First they've charged me RS 120 and at the end they've again charged me Rs 55 for 1more COKE PET 1.2L. Because I was in hurry I didn't check the bill there in the counter but once I reached home I found he has wrongly charged me Rs 55. Though this is not the first time this is happening to me. I know Rs 55 is not a big amount but we are losing trust because most of the time Big Bazaar is charging us incorrectly.

I'd request you to please look into this matter and provide necessary compensation.

Matter most urgent please. Please let me know if any other information is required.

Thanks.

Regards

Lasang Lama

The bill details are as follows:
CH:299474
Cashier Name: Ravi Kashyap
TILL NO.16
Retail Inv No.0021580
Tr:49948
Date: 04/10/14 Time:19:42
Total Bill amount :2043.77

I had shoping item from big bazaar indralok outlet that was wrist band black colour in August I think but there the billing department had forget to takeout that plastic things which takeout from magnet so I keep that band with box in my bag, , after that I visited that shop twice but I forget to get that band for resolving that problem, , I lost the bill, , , how do I get to know or takeout that bill again from my mobile number because I gave my number that day too, , , is it possible to get out that old bill again to clearfy that item which was mine