Big City Promotions — sent a wrong booking id and hence wasn't able to watch the movie and no response has been given to my complain since 4 days.

Address:

Mumbai City, Maharashtra

Pathetic!! i have been calling at Big city promotions since three days. on Saturday-4th may at 10.05pm i had booked 2 tickets at fun cinemas for shootout at wadala. the person who booked the tickets sent a wrong booking id. i was not sent any confirmation mail even. i have been booking tickets since quite a while now and have always received a proper sms and email. i waited for the email till the show timing but since the lady who had booked said that sms will also do i went all the way for the movie. on reaching fun cinemas andheri i was informed that the booking id is invalid. the attendant politely asked us to wait till the show starts so that he would give us the tickets in case any remain since the booking id was wrong! after waiting we were informed that no tickets remain. i had to come back home disappointed. all my travelling expense and time was wasted and my Saturday night ruined. I have explained the entire situation to at least 5 different people. the lady who had booked (in reality not booked) my tickets is in fact not accepting the error made by her and instead arguing with me. the manner of talking was also very rude. no matter what the issue is an employee is not supposed to talk to the client in this manner. she said she will verify the complain made by me with fun cinemas n never got back to me. today i called again spoke to a supervisor who again assured me that she would look into the issue and get back to me. again no response!! it is really disappointing to see the professionalism. This is a very ridiculous manner of treating your clients. I will definitely take some action on this matter if the issue isn't resolved!